SaaStr

MARCH 12, 2019

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. Awesome revenue growth on the X axis, awesome revenue retention on the Y. Hundred percent revenue retention, 200% revenue growth. Thirty, 50% revenue growth. How fast you’re growing revenue.

Scale 261

Scale Sales Hiring Revenue VP of Engineering 261

SaaStr

JANUARY 17, 2024

But the bigger ones are the ones driving revenue growth at scale. And 51% of their revenue now comes from $100k+ deals. #2. But it knows onboarding requires business process change, so for the most part, it requires annual contacts. #4. That’s been critical to them maintaining revenue growth. #5. The result?

Airlines 304

Airlines Technical Review Entertainment Government 304

SaaStr

MAY 27, 2022

41% of you have sales do some customer onboarding, not just CS or other specialists. On average, you got a 33%+ boost in revenue when you hired your first VP of Sales. Hire a great VP of Sales, and revenue goes up. But most of you are getting from 10%-30%+ of your revenues from partners. So yes, it always works.

Sales Hiring 339

Sales Hiring Pricing Scale Interviewing 339

SaaStr

JULY 11, 2024

Canva and Asana began as self-serve, and Canva just held an Enterprise event. If you don’t already do self-onboarding and procuring, it’s wildly difficult to add later. How Do You Categorize Revenue for VCs? If you have communications, software, and another source of revenue, be honest and do three colors on your revenue stack.

Sales Hiring 284

Sales Hiring Scale Marketing Interviewing 284

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

SaaStr

SEPTEMBER 7, 2023

That may seem to help short-term revenue, but it will lead to a de-focusing on driving down churn. Put together a strong onboarding team. At least 90% at a base case onboarding in 30 days, ideally much faster if you sell to SMBs. Too many early-stage VPs of Sales don’t have a strong “wing person” running customer success.

Sales Hiring 293

Sales Hiring SaaS SMB Churn 293

SaaStr

DECEMBER 1, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. GUIDEcx® is a client onboarding and implementation platform that keeps your clients at the center of every project by providing complete visibility into the work.

Merchant Services 274

Merchant Services Payment Solutions SaaS Payments Payments 274

User Pilot

JULY 21, 2024

Which SaaS industry has the highest customer onboarding checklist completion rate? You will also learn best practices for designing excellent onboarding checklists! TL;DR An onboarding checklist guides new users through the activities they must complete to discover product value and use it to achieve their goals.

Benchmarks 105

Benchmarks Onboarding Healthcare Metrics 105

Intercom, Inc.

MARCH 3, 2022

Despite how crucial user onboarding is to increasing customer conversion and retention , it’s still somewhat overlooked or brushed off in many organizations that see it as an item to cross off the checklist as soon as the user becomes a paying customer. Successful user onboarding guides users through a series of “aha!”

Growth Marketing 156

Growth Marketing Onboarding Marketing Consulting 156

SaaStr

FEBRUARY 21, 2024

Those people will get extra benefits, be integrated into campaigns, and get event invites. If you want to be a favorite, go about it with a combination of these two ways: Deliver them revenue Do it in a low-drama, efficient way You can’t just sit back and wait for it to happen. Pick your strategies, invest in them, and start tiering.

AWS 279

AWS Scale Sales Hiring Marketing 279

User Pilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Use analytics to identify and improve areas of friction in the onboarding process. Let’s dive right in!

Banking 105

Banking Onboarding compliance Scale 105

SaaStr

JANUARY 26, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Finix makes it easy for software platforms of all sizes to process payments while increasing revenue and reducing cost.

Payments 51

Payments Payment Solutions SaaS Payments Software Review 51

SaaStr

FEBRUARY 23, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Its payment operations platform (PayOps) helps software companies gain the advantages of embedded payments, including increased revenue and more control of the merchant experience.

Payment Services 274

Payment Services Merchant Services Payments Embedded Payments 274

SaaStr

FEBRUARY 9, 2023

At SaaStr, our partners are an integral part of our events. In February 2023, we’re heading to Singapore for our first APAC event and we wanted to give a special shout-out to some of the companies that will be there with us! We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 !

Payment Methods 245

Payment Methods Payments Payment Solutions Education 245

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. What is event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding. Ready to dive in?

Onboarding 105

Onboarding Strategy Social Media Churn 105

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. FULL TRANSCRIPT BELOW.

Sales Recruiting 325

Sales Recruiting Sales Hiring Scale Sales 325

SaaStr

OCTOBER 3, 2023

In startups, founders and teams often wear many hats — figuring out what to prioritize, developing and implementing all types of demand gen strategies, attending events and networking, and founder-led sales. Today, SaaS companies employ specialists to run revenue plays across customer acquisition, expansion, and retention motions.

Enterprise 291

Enterprise B2B Scale SMB 291

SaaStr

JANUARY 25, 2021

We asked Brooke Treseder, SVP, Revenue Operations at Checkout.com , Ellen Kindley, Chief Transformation Officer at Keyfactor , and Gordana Vuckovic at Contentstack to share their best tips to increase sales. For example, in Q1 and Q2 stay focused on prospects with compelling events that force them to make a change.

Scale 227

Scale Technical Review Sales Onboarding 227

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 284

Scale Sales Hiring Marketplace as a Service B2B 284

SaaStr

JUNE 21, 2024

You don’t end up saving time because you have to interview different firms and onboard them, and you still have to look through resumes, do back-channel references, take calls with them, and more. So, you should focus on specializing in this concept of implementation, onboarding, or whatever and obsessing over making customers successful.

Sales Recruiting 290

Sales Recruiting Sales Hiring Scale Outsourced Development 290

SaaStr

AUGUST 19, 2022

Jason Lemkin: Actually more than that, 10X revenues, only growing 22%. ZoomInfo, which probably all of us at least know if we don’t use, grew 54% last quarter at over a billion in revenue. Grew 33% year over year at almost 800 million in revenue. But early, you guys got good at events, right? You got good at events.

Scale 272

Scale Sales Hiring Scaling VP of Engineering 272

SaaStr

JANUARY 12, 2022

That you can’t have a majority of y our revenue dependent on one customer. Know if you did have a top customer but you lost em, you can get another top customer with effort” — Phil Castro, founder, Kamp Events. “Have better Onboarding.” Improve your onboarding this year. More on that here.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SaaStr

JULY 1, 2024

What events do they go to? You’ll want to think about specializing your CS org , having AEs who manage relationships, renewal, and revenue, and CS managers who can handle more day-to-day product and troubleshooting. It might look different from the smaller companies you’ve been selling to day after day.

Sales Hiring 300

Sales Hiring Scale SMB compliance 300

Intercom, Inc.

MAY 1, 2018

They help their users be successful, and that means providing great onboarding. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

SaaStr

FEBRUARY 16, 2022

Product-led companies face a long road as they attempt to manifest themselves from having abstract vision to millions in revenue. One of the primary problems that Asthana found — both in his own journey, and the journeys of other founders — was that companies presumed that a product-market fit would take the form of a singular event.

Underperforming Technical Team 284

Underperforming Technical Team Company Culture Customer Success Product Marketing 284

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . Customers should feel empowered to take on onboarding and essential customer support themselves. There will be prospects that do want a new solution but will never be autonomous.” .

SMB 244

SMB Sales Hiring Scale B2C 244

User Pilot

NOVEMBER 24, 2023

1 Userpilot: SaaS conversion rate optimization tool Userpilot is a digital adoption platform (DAP) made to simplify and optimize user onboarding for SaaS companies. These events are carefully tracked, organized, and made easily accessible. Heap allows you to calculate and compare conversation rates between events. Enterprise.

Payments 104

Payments Revenue Payment Solutions Payment Methods 104

SaaStr

FEBRUARY 7, 2024

At Gorgias, they focus on an outbound strategy that uses a system of signals or behavioral events gathered from the internet to guide their outreach. But as they continued to scale and quotas grew, they had to find other ways to hit their revenue targets without relying only on inbound. Let’s discuss an example.

Scale 273

Scale Sales Hiring Strategy Marketing 273

SaaStr

FEBRUARY 28, 2022

Back to getting on jets, doing real events and field marketing, but also … living primarily distributed start-up lives, on top of Zoom. A few ideas on how to help the sales team make this your best year so far: Hire dedicated sales / revenue ops. Invest (more) in training and onboarding.

Scale 246

Scale Sales Hiring Sales Enterprise 246

FastSpring

JULY 25, 2024

Get ready to level up your game’s revenue potential at devcom and gamescom 2024! As a global D2C payment platform for video games, we’re excited to be on site at both events to show how we can help you streamline payments, boost sales, and go direct-to-consumer (D2C) without sacrificing convenience. Go D2C with confidence.

Payments 145

Payments Payment Methods Payment Services Payment Solutions 145

SaaStr

OCTOBER 2, 2019

At events. First, if you want to go long, win, have the highest NPS, and the highest net revenue retention, you have to make it easy to leave. Give them a bonus and a core KPI for retaining the logos, no matter how much revenue is associated with the accounts. Don’t Shortchange Second-Order Revenue. At meet-ups.

Churn 234

Churn B2C Interviewing Software Review 234

Intercom, Inc.

SEPTEMBER 10, 2020

Even today, when he asks students to define it, he hears a variety of answers like “when I hit a million in revenue, I have product-market fit.” . These clues will be unique to each business, but Mark has identified a common formala that has three variables: P (percent of customers) do E (events) within T (time).

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Sales Enablement, SaaS and Growth

SEPTEMBER 17, 2019

Generally, larger companies with many sales reps are most likely to invest in sales enablement, as just a few percentage point increases in quota attainment will lead to millions in extra revenue. 78% of high-performing organisations have onboarding that lasts over six months ( Highspot ). Quite frankly, this is where we need to be.

Sales Enablement 189

Sales Enablement Sales Hiring Sales Telecommunications 189

SaaStr

JULY 1, 2020

It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Then, that’s all we’re going to do today, but we’ll have two more virtual events at least. Thanks for putting on the event. Sam Blond: Well, I’ll jump in.

Merchant Services 249

Merchant Services Scale Sales Recruiting Sales 249

User Pilot

MAY 30, 2024

It will also have an impact on metrics like retention and revenue. Test the possible Aha moments in your onboarding flows. Use onboarding checklists to guide users to the Aha moments. To learn how Userpilot analytics , feedback, and onboarding features can help you find the Aha moment and drive product adoption, book the demo!

AI Search 105

AI Search Onboarding User Experience Retention 105