Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 178

Scale Underperforming Technical Team Scaling Leadership 178

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Underperforming Technical Team Retention 93

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 89

Scale Underperforming Technical Team Sales Recruiting Software Review 89

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO must determine the likelihood and impact of security events. He has grown and managed security teams for more than 6 years.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO must determine the likelihood and impact of security events. He has grown and managed security teams for more than 6 years.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

User Pilot

APRIL 28, 2023

There are many groups: innovators, early adopters, early majority, late majority, and at the far end of the curve, laggards. There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. Innovators make up just 2.5%

Customer Lifetime Value 82

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 82

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Stax

JANUARY 3, 2024

Poor implementation of self-checkouts can add friction to the customer experience, so it’s important to design a tailored checkout strategy and smooth implementation. That said, you should also consider that team members are still required to monitor self-checkout areas to provide assistance or discourage shoplifting. Compatibility.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

SaaStr

APRIL 16, 2020

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does PagerDuty gain a sense of company morale at scale?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Has this got to do with any particular chain of events? What’s up?

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Gather insights about your customers from internal teams Businesses often have different departments, each with a different perspective on their customers’ needs. Then, collect direct customer feedback with in-app surveys.

Software Review 94

Software Review Social Media Underperforming Technical Team Interviewing 94

Baremetrics

OCTOBER 10, 2021

Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut. Here too, Baremetrics can do all this for you. This has a few specific advantages.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Making the shift from maintenance to innovation.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

ChurnZero

FEBRUARY 2, 2021

Though the pandemic dialed up this uncanny notion to full blast – with our days and then our weeks and then our months all blurring together into a hodgepodge of undecipherable moments and events – you likely already associated this feeling with another time- and soul-sucking vortex, better known as meetings. Best Fit: Team development.

Underperforming Technical Team 40

Underperforming Technical Team Technical Review Construction Compensation 40

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team? I’ve spent three years deploying Gainsight. Aaron : No.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Kellblog

DECEMBER 27, 2021

I don’t frequently write about supply chain, but I made this prediction because for years I have wondered if, in our quest to wrest inefficiency from the supply chain, we were undervaluing resilience to Black Swan events from wars to infrastructure failures to natural disasters [1]. Work from home sticks. Tech bubble relents.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode.

Payment Solutions 84

Payment Solutions Payments Payment Services SaaS Payments 84

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. vs. A Product Onboarding Tool for Startups.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

OpenView Labs

APRIL 2, 2020

We’re in the business of marketing to humans and trying to help them to get value to be able, in our case, to leverage feedback to drive growth and innovation for their organization.”. The SurveyMonkey team is, unsurprisingly, big on feedback. The idea is that B2B software users and buyers are just consumers who are at work.

Marketing 63

Marketing B2C Underperforming Technical Team B2B 63

Full Session

DECEMBER 13, 2022

User behavior tools can impact product adoption by giving your team insights into how users interact with your product. Innovators. Innovators are always looking for the newest and latest products. Early adopters tend to be more risk-averse than innovators but still want to try out new products. The session event data.

Underperforming Technical Team 52

Underperforming Technical Team Pricing Innovation Metrics 52

Sales Hacker

APRIL 21, 2020

Aventri provides event management technology that helps companies grow their meetings and events. How COVID-19 impacts the events business. How to differentiate an events management company. Differentiating an events management company [29:06]. Aventri is an events management business. What You’ll Learn.

Scale 67

Scale Underperforming Technical Team Communication Outsourced Development 67

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. We wanted partners that were on the cutting edge of innovation,” Justin explained. “If

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

All that Saas

JUNE 22, 2021

It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work. This is why teams and organizations prefer Ayoa because it takes online collaborative whiteboards to a new level.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

BetterCloud

NOVEMBER 11, 2020

But also, it’s really interesting to look back at the series of events that got us to where we are today: A world in which SaaS operations is not just a luxury, but a necessity for any company that uses SaaS. In fact, there were a lot of people who thought it was a really bad idea. Things have changed dramatically since then.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team Government Cloud 52

SaaStr

JANUARY 18, 2023

To achieve this level of success, startups need a combination of strong financial performance, innovative products or services, and a favorable market environment. Lesson 1: Everything is about your team. Every startup needs strong team dynamics to pull through tough times. Lesson 6: Pivoting isn’t a bad thing.

Scale 211

Scale Underperforming Technical Team Scaling Interviewing 211

SaaStr

JUNE 4, 2019

You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names. So, one of my personal hero stories in this is the team at Box who and answered to the question, what if you could actually know what your customer’s thinking? I see a few hands.

Sales Recruiting 168

Sales Recruiting Scale Underperforming Technical Team Pricing 168

Sales Hacker

DECEMBER 3, 2020

How do you think sales leaders can help avoid and resolve conflict within their teams? Understanding where conflict arises in sales teams is the first step to combating issues. . Does your organization reward things like innovation and soft skills? Feelings of isolation or disconnectedness from their team.

Sales 79

Sales Compensation Underperforming Technical Team Communication 79

SaaStr

DECEMBER 5, 2019

We’d been doing some investment, the product and technology leaders, but we talked about creating a proper investment fund to spur innovation around Workday ecosystem to get earlier stage companies, part of the Workday story for our customers. And we had been talking about that and I also run corporate strategy. We hear this a lot.

Development Team Review 131

Development Team Review Scale Technical Review Software Review 131

SaaStr

MARCH 8, 2019

Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. That’s the big winners in the market today for people who really innovate on that side. We need to have an innovative go to market model. Before we go there, I want to talk about the customer.

Scale 107

Scale Sales Hiring Underperforming Technical Team Social Media 107

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132