SaaStr

JANUARY 17, 2023

Sales-led vs. product-led is a hot topic right now, and Jason Eubanks, Chief Revenue Officer of Harness, shares the answer during this week’s Workshop Wednesday — held every Wednesday at 10 a.m. You can be very high-touch when you have a great product and 100% control over how they engage with it. You can Google everything.

Startup 210

Startup Sales Sales Funnel Education 210

SaaStr

NOVEMBER 24, 2020

Grab your seat for their 12:30 PM PST workshop on Scaling with Speed: How to Streamline Your Revenue Operations with Conga. Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . Freshworks.

Scale 228

Scale Scaling Outsourced Development compliance 228

SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. The keys to customer success are: Onboarding Most small business owners aren’t super tech-savvy. It’s essential to drive the onboarding process so SMBs have a great experience. Driving adoption and engagement Help your small business owners be successful.

Scale 186

Scale SMB Merchant Services Payment Methods 186

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space.

ChatGPT 211

ChatGPT AWS SaaS CTO 211

GetUplift

FEBRUARY 6, 2019

That’s why this workshop is all about decision making. As you know, this week’s workshop is being prerecorded as I won’t be able to be there live. We will be back with our live workshops next Wednesday as usual. But I really didn’t want you guys to miss out on one our workshops. Hey there, guys.

Scale 62

Scale Branding Sales Hiring Pricing 62

SaaStr

JULY 7, 2023

Tactic #2: Take Your Onboarding Gifts “Outside The Box” Every SaaS company sends an onboarding gift box with branded “things” in it. It’s a common practice for companies to create disconnected programs without real community engagement. This is a fine practice.

Retention 173

Retention Software Review Revenue Systems Review 173

User Pilot

FEBRUARY 13, 2024

But how can you implement the right email marketing strategy to drive product engagement in SaaS businesses? Email marketing automation involves using software to send emails based on predefined triggers, enhancing efficiency and customer engagement without manual effort. Why does contextual marketing matter?

Marketing 52

Marketing Engagement Software Review Onboarding 52

SaaStr

AUGUST 26, 2023

Data Doesn’t Have to be Hard: Three Data Myths and How to Bust Them with Mailchimp with John Humphrey, former Head of Data Platform Product at Mailchimp John Humphrey, former head of data platform product at MailChimp and current principal at mfact, joined SaaStr live at Workshop Wednesday to discuss three data myths and how to debunk them.

Technical Advisors 199

Technical Advisors Data Technical Review Sales Hiring 199

Sales Hacker

JUNE 7, 2021

Customer business challenges/opportunities: Issues that customers face or opportunities to improve the way they do things that can motivate prospects to engage. Knowledge and flexibility to engage prospects. Let’s start with the people you need to engage with to capture customer insights. Use cases you address.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

Intercom, Inc.

OCTOBER 24, 2022

Earlier this week, the Intercom team visited SaaStock Dublin for three days of incredible talks and informative workshops with the most exciting new SaaS companies in the industry. . You will almost always be put through a formal evaluation which will include technical validation, alignment with business priorities, and vendor onboarding.

Strategy 91

Strategy Sales SMB SaaS 91

User Pilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. Then execute a personalized product onboarding playbook to drive activation up. What are you waiting for? What is customer activation?

Strategy 87

Strategy SaaS Software Review Onboarding 87

ProfitWell

APRIL 23, 2019

Video is the best way to disseminate information in an engaging, efficient way. Talk about user engagement. Fully Onboard with Intercom Product Tours. Now, you can relay your product’s value with interactive, personalized, and relevant onboarding easier than ever before. Intro paragraph, please. In headlines.

Onboarding 45

Onboarding Social Media Scale Trends 45

Intercom, Inc.

JANUARY 24, 2023

Along with this brief, we ran workshops with teams and leaders to gather ideas on what the vision for Messenger should be. These workshops served three important purposes: Set up an inclusive and collaborative working group. Build alignment Generate clarity and excitement with teams and leadership.

Leadership 118

Leadership Branding Engagement Interviewing 118

User Pilot

JANUARY 9, 2024

Research operations managers are in charge of strategic planning, resource allocation, software acquisition, participant management, employee onboarding, creating SOPs, and fostering collaboration. Employee onboarding/training. Here’s a look at Optimal Workshop’s card-sorting interface: Source: Optimal Workshop.

Interviewing 72

Interviewing Scale Acquisition Data 72

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Customers who aren’t engaged with your product become more likely to churn. One way to promote customer engagement is by checking in periodically with your customers. Check-in Frequently with Your Current Customers .

Churn 96

Churn Strategy Technical Review Benchmarks 96

Sales Hacker

FEBRUARY 18, 2021

Sales leaders and trainers (and their marketing counterparts) spent 2020 trying to figure out how to translate in-person conferences into compelling, engaging virtual events. Best practices for onboarding and enabling sales reps virtually. Better customer and prospect engagement practices. How to recognize your employees.

Sales 105

Sales Sales Enablement B2B Leadership 105

Sales Hacker

AUGUST 19, 2022

Content is one of the most critical components of your sales engagement strategy. This article is an excerpt from Outreach’s Unleash Customer Workshop: “Content Therapy.” Moving forward without a clear strategy can result in poor rep adoption, longer onboarding times, and even burning through your high-value leads.

Strategy 90

Strategy Underperforming Technical Team Management Systems Review 90

Valuize Consulting

AUGUST 25, 2021

In this article, we reveal the central components of a successful cross-company customer journey workshop that forms the basis of an effective and efficient organizational structure and aligns your team around expanding customer value delivery while empowering everyone to drive the greatest impact with your customers.

Acquisition 52

Acquisition Construction Finance Onboarding 52

Valuize Consulting

AUGUST 25, 2021

In this article, we reveal the central components of a successful cross-company customer journey workshop that forms the basis of an effective and efficient organizational structure and aligns your team around expanding customer value delivery while empowering everyone to drive the greatest impact with your customers.

Acquisition 52

Acquisition Construction Finance Onboarding 52

User Pilot

JANUARY 23, 2023

To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. – Implement minimum viable onboarding. – Use different types of surveys to collect customer feedback. – Offer trials for premium features.

Customer Success 72

Customer Success Software Review Onboarding Systems Review 72

User Pilot

AUGUST 16, 2023

To ensure that staff knows how to use the tools and are familiar with the guidelines, develop onboarding , training, and mentoring programs. Finally, they could act on the insights by modifying the onboarding flow and triggering contextual in-app messages to drive engagement and activation. What is data democratization?

Data 74

Data Technical Review Government Data Analysis 74

User Pilot

JANUARY 10, 2024

As they incorporate your tool into their workflows and increase engagement, they’ll have more reasons to expand their accounts, leading to higher revenue for your business. Whether it’s improving onboarding processes , enhancing navigation, or refining a specific feature, having a focused goal is crucial. Card sorting with Miro.

User Experience 88

User Experience Interviewing Underperforming Technical Team SaaS 88

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Segmentation to Prioritize Customer Engagements. TSIA Resource: Staying in Touch- How to Improve Digital Engagement for Customer Success. Customer Success Onboarding.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. You’ll need other customer engagement tools to trigger targeted in-app experiences based on data and insights from Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Once you’ve created a segment, you can use it to filter all kinds of data, including Funnel, Engagement, and Retention analysis.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Baremetrics

JUNE 2, 2021

You may be already spending time on individual demos and onboarding calls, and that’s a great foundation for customer success. It’s helpful to measure engagement across entire accounts, not just individual users. Workshops or other collaborative meetings, when customers get together to do work in real time. Recommended tools.

Customer Success 89

Customer Success Scale SaaS Social Media 89

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. You’ll need other customer engagement tools to trigger targeted in-app experiences based on data and insights from Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Neil Patel

DECEMBER 20, 2020

GlobalMeet — Most Versatile Webcasting Service Cisco Webex — Best For Large Scale Events ClickMeeting — Best For Monetizing Webcasts ezTalks — Best For Pre-Recorded Online Events ON24 Webcast Elite — Best For Audience Engagement and Conversions Samba Live — Best For Cross-Platform Live Streaming.

SaaS Payments 145

SaaS Payments Payments Payment Services Scale 145

User Pilot

MAY 12, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. These properties can help you segment the results for different user groups, such as ones who stopped engaging with your product.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Once you’ve created a segment, you can use it to filter all kinds of data, including Funnel, Engagement, and Retention analysis.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

You’ll need to use third-party engagement tools to turn these insights into actions. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Feature engagement : The chosen tool should show trends in feature engagement and adoption. Session replays feature on Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

BetterCloud

MAY 31, 2023

Of course, it’s important to remember that time spent for onboarding and offboarding varies based on the actual numbers of employees added and removed from corporate resources. In many cases, IT must onboard every replacement for departed users. And that’s another $10,000 of valuable time lost to the same old, error-prone manual tasks.

Management 52

Management SaaS Operational efficiency. Onboarding 52

User Pilot

AUGUST 31, 2023

Customer acquisition involves various roles and teams working collaboratively to attract, engage, and convert potential customers into paying clients. They organize webinars , podcasts, workshops, and other events to attract potential customers. It can be done through free trials, demos, and onboarding.

Acquisition 85

Acquisition SaaS Payments Payment Methods Metrics 85

Natalia Luneva

JANUARY 8, 2022

Similar platforms are usually used by community managers, marketing managers, customer support managers, and product managers to engage users, retain customers, facilitate the support process, and gather product feedback. 1 Higher Logic, Member and Customer Engagement Platform. Why should SaaS startups build communities?

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Sixteen Ventures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. Sales Process Engagement. Customer and User Onboarding. Initial Engagement (Activation).

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136