SaaStr

JULY 14, 2025

.” Year-Round Elite Executive Access 5,000,000+ Monthly Touchpoints Across Executive-Focused Channels Our integrated ecosystem ensures continuous visibility among VP+ decision makers throughout their evaluation process: 🎧 #1 Executive B2B Podcast : 240,000+ monthly downloads Top 0.5%

Scale

Clouded Judgement

AUGUST 1, 2025

Forecasts are AI-generated. The views expressed herein are those of the author and not of Altimeter or its clients, which reserve the right to make investment decisions or engage in trading activity that would be (or could be construed as) consistent and/or inconsistent with the views expressed herein. Customer support is automated.

Cloud

ChurnZero

MAY 23, 2025

Use customer health scores, product engagement data, and CS insights to qualify expansion opportunities – the same way you would a net-new deal. Bring your CS leader into forecasting conversations. Pro tip : Align your CS and sales teams around expansion plays. 2: Gross revenue retention (GRR): can you hold what youve won?

Customer Success

User Pilot

OCTOBER 19, 2024

Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. Use AI-driven predictive analytics to forecast customer behaviors based on their feedback. It is perfect for teams that want to improve response rates by turning surveys into more interactive and engaging experiences.

Software Review

ChurnZero

APRIL 25, 2025

How can we shift our mindset from reactive to future focused, from assessing past mishaps to forecasting ideal scenarios? Renewals forecasting was historically a sales game, but increasingly, CS teams are responsible for expansion revenue. Choose the right metrics to inform your forecasting model. Where can you start?

Forecasting

How To Buy Saas

FEBRUARY 25, 2025

Excellent forecasting tools. AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., Enterprise users love the ability to do complex forecasting, pipeline analysis, and revenue reporting. Add-ons like Tableau CRM for big data analysis.

Scale

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data. What if we raise prices by 5%?)

Artificial Intelligence

Blulogix

FEBRUARY 14, 2025

With predictive analytics, businesses can forecast renewal likelihood, spot churn risks early, and identify upsell opportunities before customers even reach the renewal stage. By tracking customer engagement, usage trends, and service adoption , companies can: Personalize renewal offers based on actual customer behavior.

Payment Features

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Qualifying questions for choosing the right customer engagement tool.

Software Review

Valuize Consulting

NOVEMBER 19, 2024

Understanding Predictive Analytics for Customer Intent At its core, predictive analytics leverages historical data, machine learning algorithms, and statistical techniques to forecast future behaviors and trends. For example, if a model flags a risk of churn, the customer success team initiates a targeted engagement strategy.

B2B

Valuize Consulting

MARCH 16, 2025

Predictive Analytics for Proactive Engagement: AI can forecast customer behavior , allowing you to anticipate potential churn, identify upsell opportunities, and proactively address customer needs. This eliminates guesswork and provides a clear, data-backed understanding of the outcomes that your products and services provide.

Scale

Kellblog

MAY 18, 2025

For example: A sales booking capacity model A marketing inverted funnel model A marketing attribution model These models can be incredibly useful for planning and forecasting. While simple, these models are usually pretty precise and thus can be used for both planning and forecasting (e.g., They are, however, of course, wrong.

Scale

Teamgate

JULY 25, 2025

This real-time visibility is critical, especially since only 50% of sales teams currently rely on data for accurate forecasting and decision-making. It provides real-time metrics like new leads, pipeline value , and forecast projections, enabling teams to monitor daily progress effectively. The platform goes beyond basic reporting.

Scale

Valuize Consulting

NOVEMBER 11, 2024

No more waiting until renewal time to justify CS investment—when customers feel they’re paying for true value, they engage more readily and pursue broader goals. Each time CS teams support a customer’s success, there’s measurable impact, potentially leading to additional revenue.

Customer Success

User Pilot

NOVEMBER 7, 2024

Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. Journey mapping & management : Visualize the customer journey to identify key touchpoints and optimize engagement strategies, ensuring a personalized experience throughout their lifecycle.

Customer Success

Valuize Consulting

APRIL 4, 2025

Time data highlights inefficiencies and bottlenecksempowering you to: Automate routine tasks Streamline processes Reallocate time toward strategic, value-driving work Predicting Customer Health and Preventing Churn: Fluctuations in time spent with a customer often signal changes in engagement.

Scaling

Blulogix

FEBRUARY 12, 2025

Yet, many businesses fail to maximize their NRR potential , often due to poor renewal management, missed upsell opportunities, and misalignment between billing and customer engagement. Revenue is more predictable, stable, and scalable , allowing for better financial forecasting and long-term planning.

Payment Features

Blulogix

FEBRUARY 3, 2025

Common issues with manual renewals: Lack of visibility into upcoming renewals Missed renewal deadlines leading to service interruptions Inconsistent pricing updates and billing errors Lost revenue opportunities due to lack of upsell tracking The Power of Automated Renewal Management By implementing an automated renewal management system , companies (..)

Payment Features

Neil Patel

AUGUST 12, 2025

Rather than relying solely on keyword matching, search algorithms are layering in contextual data like app usage, cross-app engagement, and location signals to surface the most relevant content to each user.

AI Search

Buffer Resources

OCTOBER 28, 2024

It helps you manage your online presence so you can post consistently and on a schedule you choose — which can help improve engagement. Optimize your posting times for maximum engagement. Track interactions, from website visits to email engagement, for a full picture of lead behavior. " Pricing: Completely free.

Social Media

FastSpring

JULY 24, 2025

Sensor Tower forecasts that non-game app revenue will outpace in-game revenue at $107B vs $78B in 2025. A direct user relationship means you can market to them and engage with them as they use your app across different platforms, today and into the future. Why Should Mobile App Companies Offer Web Subscriptions?

Payments

Valuize Consulting

JUNE 10, 2025

Inability to Standardize CS Processes: Without a clear, agreed-upon health definition, it’s challenging for CS Ops to standardize engagement models, escalation paths, and success planning across the CS team, leading to inconsistencies and inefficiencies. The goal of a predictive model is to forecast a specific, measurable outcome.

Customer Success

How To Buy Saas

MARCH 17, 2025

Salesforce CRM provides a complete suite of features , from contact and deal management to advanced analytics and forecasting. If you require deep customization and don’t mind investing time to learn the platform, Salesforces capabilities in sales forecasting and process automation can greatly boost your productivity.

Software Review

Totango

NOVEMBER 21, 2024

Real-World Impact Imagine a customer success team using Unison to analyze engagement metrics and identify dissatisfied customers early. Executives can forecast revenue with more confidence than ever, thanks to these insights. With targeted interventions, they significantly reduce churn.

Customer Success

How To Buy Saas

MAY 27, 2025

AI is a broad field there are AI tools for image recognition, forecasting, anomaly detection, etc., As a SaaS builder or user, you should ask: Do I need the flexibility and control of engaging with an LLM directly? Its also worth noting that not all AI tools use LLMs.

Artificial Intelligence

Stax

APRIL 3, 2025

According to the Worldwide Retail Ecommerce Forecast 2024 by eMarketer, eCommerce will account for 21.0% Super apps enable faster checkout, strong user engagement, and built-in loyalty programs. of retail sales in 2025, amounting to $6.862 trillion. This is expected to grow to 22.6% and reach $7.956 trillion by 2027.

Payment Methods

Buffer Resources

JANUARY 7, 2025

👋) is a social media management platform with an AI Assistant that helps you create more engaging content in less time. Our data shows that posts created with AI Assistant get 22% higher engagement than non-AI-assisted posts. Buffer: Create social media posts and ideas Buffer (hi! Pricing : Not listed.

AI Search

ChurnZero

MARCH 24, 2025

Maybe you have the data somewhere – engagement metrics are in the marketing automation platform, sales lives in the CRM, product usage data lives in your own application, the list goes on. Find out more: How ChurnZero’s Renewal and Forecast Hub ensures you never miss an opportunity. Upsell opportunities.

Technology

Blulogix

DECEMBER 19, 2024

By understanding how services are being used and forecasting future demand, MSPs can allocate resources more effectively to ensure they are meeting customer needs. In our next post, we will explore how MSPs can leverage automation and real-time analytics to personalize customer interactions and create a more engaging customer experience.

Subscription

Sales Hacker

MAY 20, 2025

Is our forecast there? We don’t have someone at the controls or at the helm working behind the scenes to make sure those customers are being supported, to understand our business forecast, to make sure those sellers don’t have all the friction they have in doing what I [00:02:00] believe is the hardest thing selling.

Engineering

Blulogix

DECEMBER 4, 2024

Predictable revenue makes cash flow management easier and supports more accurate forecasting and business planning. ITSPs must adopt a proactive approach to customer support and engagement to ensure that clients derive continuous value from their subscriptions.

Subscription

Sales Hacker

JANUARY 28, 2025

And, [00:19:00] and you’re engaging with other users in the app that was like groundbreaking at the time. She needs to give it the rules of engagement. And then there was social media, right, which had a huge impact on enterprise SaaS. Like you can’t log into an app now without seeing your profile picture.

Sales Hiring

Teamgate

JUNE 5, 2025

Improved Forecasting : Clean data allows for more precise revenue predictions. Right now, only 50% of sales teams rely on data for accurate forecasting , leaving plenty of room for improvement. These changes led to shorter sales cycles, better resource allocation, and more reliable forecasting. The results speak volumes.

Underperforming Technical Team

ChurnZero

MARCH 14, 2025

This can lead to confusion over who owns renewals, upsells, and proactive engagement, which can, in turn, lead to cross-functional friction, more isolated silos, and a far worse overall customer experience. CS teams track customer health scores, product usage, and engagement, giving sales warm, qualified leads (CSQLs).

Customer Success

How To Buy Saas

JULY 2, 2025

From maintaining an engaging website to distributing listings across the web, these tools make sure your properties get seen by the right audience. You can input purchase price, projected rents, expenses, and the tool will forecast your profit over time. Software in this category helps showcase properties and generate leads.

Payment Solutions

Neil Patel

JUNE 19, 2025

Instead, people who click through results from the AIO or by scrolling down to view more search results tend to be higher value traffic, people who will be more engaged with what you have to say. Gemini Forecasting is Coming to Google Ads Google’s new AI-powered forecasting tools are being embedded into Google Ads.

AI Search

Totango

FEBRUARY 12, 2025

One team might be fully engaged while another struggles with adoption. For enterprises, improving customer health requires balancing three core priorities: Address regional or departmental variations in customer engagement. Different business units may have distinct levels of engagement, adoption, or satisfaction.

Enterprise