The Daily Egg
DECEMBER 18, 2024
A user experience (UX) strategy is a detailed plan that outlines how you can achieve a specific vision for your customers user experience. Thats one. The post Creating A UX Strategy Your Boss and Users Both Love appeared first on The Daily Egg.
SaaStr
DECEMBER 17, 2024
When Dan O’Connell stepped into the CEO role at Front , a customer service platform with nearly 9,000 customers and nearly $100M in revenue, it wasn’t his first rodeo. Having previously taken over from the founder as CEO at TalkIQ (pre-revenue), Dan brought to SaaStr Annual his valuable insights about managing change at different company stages.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kalungi
DECEMBER 18, 2024
Tracking the right SaaS metrics might feel intimidating, but theyre the secret behind smarter decision-making and predictable growth for tech businesses.
Payrix
DECEMBER 18, 2024
The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans Ella Aguirre and Michael Veatch to reflect on the past year. The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. 4 key takeaways from Embedded Payments in 2024 Takeaway #1: Maturity in Embedded
Advertisement
Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.
Predictable Revenue
DECEMBER 18, 2024
Sendoso's early success didnt come from chance. It resulted from solving a real, overlooked pain point in the market. The post From 0 to 100 Customers: Channels, Challenges, and Wins with Kris Rudeegraap appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
DECEMBER 17, 2024
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Guy Yalif is a seasoned B2B SaaS executive with over 20 years of go-to-market experience. As the co-founder and CEO of Intellimize (acquired by Webflow), Guy brings a unique perspective from his journey through iconic companies like Microsoft, Yahoo, and Twitter, as well as his background in aerospace engineering.
Valuize Consulting
DECEMBER 17, 2024
Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and e
USIO
DECEMBER 20, 2024
Managing billing efficiently is critical to maintaining healthy cash flow and keeping customers satisfied. Refining your invoicing process, particularly the print and mail components, can significantly reduce stress and improve overall operational efficiency. Manual invoice creation is time-consuming and prone to errors. Automation is your ally here.
Blulogix
DECEMBER 16, 2024
By BluLogix Team Understanding Consumption Billing and Its Challenges Introduction In the evolving landscape of service delivery, the consumption billing model is becoming increasingly popular, especially for Managed Service Providers (MSPs). Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
White label payments enable software providers to earn more revenue and gain control over the customer experience. But with white label payments comes a great deal of responsibility and ownership. Check out this webinar on-demand to see if you are ready to make the transition to white label payments. You'll learn important information, including: How responsibilities are split in a white label environment Reasons why software providers adopt white label payments How to know if you are ready for
SaaStr
DECEMBER 19, 2024
Salesforce, Nov 2024: We're hiring 1,000 new sales execs to sell AI! … Salesforce, Dec 2024: Now we're hiring 2,000 new sales execs to sell AI — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 19, 2024 So it was just the other day Salesforce somewhat stunned the tech world by announcing it would hire 1,000 folks in sales and marketing to sell AgentForce and its AI products — while keeping other hiring, including engineering, flat.
Clouded Judgement
DECEMBER 20, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Fed Bomb The markets were enjoying a nice little Santa Claus rally until this Wednesday when the Fed decided to shake things up! The Nasdaq dropped >3.5%, which I believe is the largest drop after a fed meeting going back to the onset of Covid.
BetterCloud
DECEMBER 17, 2024
Anyone else feel like 2024 breezed by? As we round the corner to 2025, the IT landscape is poised for significant transformation. With a focus on streamlining operations and enhancing security, emerging IT trends prove 2025 will be a doozy. The value era is here to stay Managing SaaS has evolved through three distinct eras: SaaS Expansion to SaaS Austerity to now SaaS Value.
The Daily Egg
DECEMBER 16, 2024
Are you looking for a career as a user experience (UX) director? Or are you part of an HR team thats hiring a UX director? The post UX Director: A Complete JD + Everything You Must Be Good At appeared first on The Daily Egg.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
SaaStr
DECEMBER 19, 2024
So we have a classic set of New Year’s Resolutions in SaaS that we update every year. Over the years, so much has changed in SaaS. The best grow faster than ever. And yet, many are still struggling to get over the Crash of 2022. AI is remaking so many categories, but it’s often murky exactly … how. And while unicorns are back in force, IPOs and Big M&A isn’t.
User Pilot
DECEMBER 18, 2024
Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features.
Buffer Resources
DECEMBER 19, 2024
The creator economy is “beautiful,” Bluesky says — and they’re going to be a part of it. This according to the decentralized social platform ’s Chief Operating Officer, Rose Wang , who shared details about the company’s plans to create a way for creators to monetize, along with a subscription model, in the coming months.
Tom Tunguz
DECEMBER 16, 2024
From the pit lanes of Formula One to the secretive world of commodities trading, from the championship poker tables to storytelling competitions, I enjoyed a wide range of different books this year. Here are my favorites : Every Hand Revealed by Gus Hansen : A hand-by-hand narrative of Professional poker player Gus Hansen winning the 2007 Aussie Millions tournament.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SaaStr
DECEMBER 20, 2024
Former Head of Revenue at BILL and HubSpot Americas leader Michelle Benfer recently joined us on a SaaStr Workshop Wednesday share her insights on one of the most critical roles in any SaaS organization: the frontline sales manager. Having led sales teams of 500+ at BILL and 800+ at HubSpot, Michelle has unique insights into what makes great frontline managers and why investing in them is crucial for sustainable growth.
BetterCloud
DECEMBER 16, 2024
If youre like most organizations today, your employees use a mysterious number of SaaS apps. Sometimes an app is approved by IT. And other times, its not. As something all IT organizations grapple with, here we discuss some of the hidden risks of shadow IT in the SaaS stack , why IT shouldnt dismiss them, and how to mitigate them. What is shadow IT?
How To Buy Saas
DECEMBER 20, 2024
2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps. SaaS accounting requires in-depth knowledge about the industry and your business, including the strenuous task of keeping a record of your company’s earnings and expenses.
Blulogix
DECEMBER 17, 2024
By BluLogix Team Creating a Flexible Pricing Engine for Future Success Introduction In the subscription economy, customer expectations are evolving, and Managed Service Providers (MSPs) must adapt to meet these dynamic demands. One of the critical aspects of thriving in this environment is having a flexible pricing engine that can accommodate diverse pricing models and deliver value to both customers and the business.
Advertisement
Implementing AI in software testing can accelerate release cycles, boost efficiency, and enhance software quality—but only with a clear strategy. This guide offers a step-by-step roadmap to help you evaluate readiness, strengthen infrastructure, upskill teams, and meet compliance needs. Discover how to automate up to 70% of testing tasks, enhance defect detection, and integrate AI into your CI/CD workflows without disrupting your SDLC.
SaaStr
DECEMBER 18, 2024
Dear SaaStr: What is the best way to deal with an “unauthorized signer” on a contract in SaaS sales? A large company signed a contract to buy about $30K worth of software from us, and then the person who signed the contract said he didn’t have the authority to. I’ve been there, on both sides of it. Let me just add my personal learnings.
Infinicept
DECEMBER 16, 2024
As a finance leader in a healthcare SaaS company, you’re balancing pressure from all sides. You’re trying to improve margins, accelerate cash flow, and keep investors satisfied. And somehow, you have to do all this without increasing operational costs. Your patient payments program has enabled another revenue stream for your company by giving you a portion of the transaction fees.
BetterCloud
DECEMBER 18, 2024
As winter wraps its frosty embrace around us, we can’t help but show gratitude for our incredible journey at BetterCloud. Winter also means G2s quarterly reports are out, the G2 Winter 2025 reports are here and we have exciting news to share! For the nineteenth consecutive quarter, BetterCloud stands out in the SaaS Management Software industry and were not just smiling, were doing a victory dance!
Chart Mogul
DECEMBER 18, 2024
Here are the highlights from the past 12 months. I’ve been reflecting on the SaaS industry’s journey in 2024. This year feels like the culmination of our collective move to the final stage of the grief cycle: Acceptance. After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaStr
DECEMBER 18, 2024
Databricks worth $62B, sounds like a lot but: – Crossing $3B ARR – Growing 60% (!) and >accelerating< – 80% Gross Margins – 500 $1m+ customers 20x ARR doesnt seem >that< high pic.twitter.com/5qW7jeReQc — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 17, 2024 So SaaS is back. Perhaps Databricks isn’t really SaaS, it’s Cloud + AI/Cloud infrastructure.
Infinicept
DECEMBER 16, 2024
For operations leaders in healthcare SaaS, scaling is a balancing act. As demand grows, so does the pressure to get new clients up and running without sacrificing service quality. One major stumbling block? Payments. Slow underwriting, poor communication, and delayed onboarding with payment providers can turn a growth opportunity into a logistical headache.
Blulogix
DECEMBER 19, 2024
By BluLogix Team Thriving in the Subscription Economy of 2025 and Beyond Introduction The subscription economy is not just a trendits a transformative shift in how businesses operate and generate value. Managed Service Providers (MSPs) are at the forefront of this evolution, leveraging recurring revenue models to build deeper customer relationships and drive growth.
Expert insights. Personalized for you.
262 
Let's personalize your content