SaaStr
SEPTEMBER 6, 2021
Q: Who Should Our First Head of Customer Success Report To? Ah, who should Customer Success report to. It’s not super simple. There are generally 3 options in the early and middle days: CEO. VP of Sales (once you have one). VP of Something Else. Finance sometimes. Product sometimes. The other “business” co-founder. There are clear Pros and Cons to reporting to a VP of Sales.
Sales Hacker
SEPTEMBER 8, 2021
The clock starts ticking as soon as a lead engages with one of your marketing campaigns. Timing is everything. If you wait longer than five minutes to respond after engagement, your conversion rate could potentially plummet by 80%. But the average response time for B2B companies (those that bothered to reply at all) was a massive 42 hours— almost two full days.
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The Daily Egg
SEPTEMBER 5, 2021
Protecting your business from copycats and impersonators can be a challenge, especially if you’re trying to build a reputable brand. One way. The post 5 Easy Steps to Trademark a Business appeared first on The Daily Egg.
Tom Tunguz
SEPTEMBER 6, 2021
Imagine you have a dollar to invest and you can choose between two options: a public cloud service or a layer 1 blockchain. How do you decide which is more attractive? How does a token differ from equity? The answer is that tokens can act remarkably like equity if they are structured in the right way. In addition, tokens offer one benefit beyond equity: utility.
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Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.
SaaStr
SEPTEMBER 8, 2021
I was recently talking with several SaaS companies that crossed certain customer count milestones. 1,000 paying customers. 5,000. 7,000 in one case. And I began to wonder: just exactly how many customers does the average public SaaS company have? The numbers make intuitive sense, but it’s helpful to see them broken about above for top SaaS and Cloud companies at < $2B ARR: The average public SaaS company has ~36,000 customers.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
The Daily Egg
SEPTEMBER 4, 2021
The top challenge for small business owners is cash flow and the cost of running the business is the second biggest challenge. The post The Complete Guide to Business Startup Costs appeared first on The Daily Egg.
Intercom, Inc.
SEPTEMBER 8, 2021
For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve.
SaaStr
SEPTEMBER 4, 2021
One thing that constantly surprises me is that maybe 80% of venture-backed founders I know don’t know where they stand with their investors. The bottom line is every professional VC firm and investing entity divides its investments up into 3.5 categories: Super Green Light. You want to buy every possible share, period. See, e.g. Sequoia in WhatsApp.
FastSpring
SEPTEMBER 9, 2021
If you sell software internationally, you know how difficult handling cross-border payments can be. From making sure you display the right currencies for each region to supporting your customers’ preferred payment methods, global commerce can come with its fair share of challenges. That’s why many European buyers prefer paying with SEPA Direct Debit.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
The Daily Egg
SEPTEMBER 9, 2021
Human beings make snap judgments in as little as three to four seconds. So you can imagine how challenging it is to. The post The Complete Guide to Business Name Generators appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 10, 2021
Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes.
SaaStr
SEPTEMBER 9, 2021
I was lucky to catch up recently with one of my very favorite SaaS founders, René Lacerte, CEO Bill.com. Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. All while selling at a $2k ACV! The convo is here, and my Top 10 Learnings below: #1. You can’t rush a network. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it.
Unbounce
SEPTEMBER 9, 2021
Let’s talk about a phenomenon called “ pitch-slapping. ”. You research a product through Google and click on a relevant landing page. Before you can even learn more about the product, you get slammed with content trying to pitch you. You hardly even know what they want you to buy, let alone why you should buy it. Well, that settles it. You click the “back” button.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
The Daily Egg
SEPTEMBER 5, 2021
??There’s something so satisfying about pressure washing something and seeing it look like new again. But if there’s anything more enjoyable, it’s. The post 5 Easy Steps to Start a Pressure Washing Business appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 6, 2021
Consumer marketplaces are essential to connecting businesses with consumers looking for services. However, it can be hard for smaller businesses to compete with well-known brands in their market. That is where B2C niche marketplaces can help. Alongside customer choice, brand awareness and visibility are critical to business success. Niche marketplaces allow businesses to leverage the power and branding of larger platforms to reach their target audiences.
SaaStr
SEPTEMBER 10, 2021
We’ve talked a ton on SaaStr about how to hire a great VP. We even have 3 great checklists to make sure you hire right: VP of Sales hiring checklist here. VP of Marketing hiring checklist here. VP of Customer Success hiring checklist here. Beyond that, there are also a handful of VP personas that CEOs hire again and again … that don’t work out.
Andreessen Horowitz
SEPTEMBER 9, 2021
Crypto is at a crossroads. With innovation in the space accelerating so quickly and incredible new projects being launched every day, more and more leaders across business, finance, and government are starting to acknowledge our view that the future of … The post Brian Quintenz appeared first on Andreessen Horowitz.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The Daily Egg
SEPTEMBER 7, 2021
Many types of businesses have been around for years, traditional ideas that are tried and true. They are the ones that people. The post The Complete Guide to Traditional Business Ideas appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 8, 2021
E-commerce is the future, but it isn’t just for B2C. B2B brands are finding huge success in the digital marketplace industry and everyone wants a piece of the pie. Globally, B2B marketplaces make up a $31 billion market. Amazon Business, arguably the biggest player in the B2B marketplace scene, grew from $1 billion to $10 billion in sales in only three years.
SaaStr
SEPTEMBER 4, 2021
Q: How do VCs pick which seed investments to make? There is one common factor, that founders know, but often lose track of in their pitch: every VC, at any stage, is looking for outliers. No matter the price or how early or late. Your pitch, your team, your metrics, your market position, your vision, your TAM, your everything, should honestly and transparently but aggressively and positively show how you can be an outlier.
IT World
SEPTEMBER 7, 2021
The job growth in the US IT industry accelerated in August, adding 25,400 positions, according to US Bureau of Labor Statistics (BLS) data reported in the latest figures from IT employment consultancy Janco Associates. That growth in IT positions comes even as the highly infectious delta variant of Covid-19 slowed overall job growth, mainly due to slowdowns in the restaurant and entertainment sectors.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
The Daily Egg
SEPTEMBER 6, 2021
If you’ve thought of a good phrase or slogan for your business, you should consider protecting that catchphrase with a trademark. Phrases. The post 6 Easy Steps to Trademark a Phrase appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 10, 2021
Wikipedia is an ever-evolving, user-generated encyclopedia that allows users to add content, including pages, articles, and general knowledge. Topics span from pinball to Prometheus and everything in between. If you’re interested in creating a Wikipedia page for your business or marketing endeavors, you should know upfront that getting a page added to the encyclopedia is notoriously challenging.
SaaStr
SEPTEMBER 10, 2021
Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. This friend is one of the hardest working people in the industry. 20×7, near as I can tell. On jets. Investing at a breathtaking pace. Innundated with calls, Slacks, emails, and all the rest. And he made an observation to me that I’d been thinking about for a very long time, but didn’t know how to express.
Trint
SEPTEMBER 10, 2021
Since the introduction of the internet, digital communication in business has evolved rapidly. From how we interact with colleagues internally to how we engage with clients and prospects, these technological advances have overhauled the world of business. It started with the introduction of email (a game-changer) and can now be seen in recent technology we take for granted, such as Zoom or Slack.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
The Daily Egg
SEPTEMBER 9, 2021
When you think about starting a business, your mind might immediately focus on convincing investors to give you money or taking out. The post The Complete Guide to Low-Cost Business Ideas appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 9, 2021
From sales targets to conversion rates , chances are you track a range of valuable analytics data. After all, this data allows you to create a winning marketing strategy and grow your business. The problem? It’s not always easy to make sense of the data, especially if it’s held across a bunch of different files on your hard drive. Wouldn’t it be great if you could bring these data sources together and view, at a glance, exactly how your marketing strategies are performing?
SaaStr
SEPTEMBER 7, 2021
Q: What actually happens in a VC pitch meeting to all the partners? Let me add one key insight to “Full Partnership” / Monday style pitches. The ones where everyone is there. Usually, these are yours to screw up. Usually, there’s already a 33%-95% chance you’ll get a term sheet if it goes well. Before you walk in the door. If your champion is senior enough, at least.
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