ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements.

Customer Success 98

Customer Success Consulting Compensation Communication 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 95

AI Customer Success ChatGPT Management 95

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. What Is the Client Onboarding Process?

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Well, if you’re Aruba, you go digital. We didn’t use any special tool.

Scale 110

Scale Engagement Scaling Strategy 110

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key to effectively using this powerful customer success tool. What Is a Client Onboarding Questionnaire? Why Create a Client Onboarding Questionnaire?

Onboarding 83

Onboarding Technical Review Software Review B2B 83

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 103

Branding Technology Customer Success Onboarding 103

User Pilot

MAY 10, 2023

Marketers are now making AI an integral part of their marketing strategies. It shines a spotlight on: Famous marketing brands that have integrated AI technology. to analyze customer data and predict customer actions. EliseAI responds to questions and requests across chat, text, and email with a human touch.

Artificial Intelligence 67

Artificial Intelligence AI Search AI Machine Learning 67

CustomerSuccessBox

AUGUST 23, 2021

Just one phenomenal customer experience can make a world of difference. This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. However, the process of perfect onboarding, where the customers are happy, is tough!

Onboarding 52

Onboarding B2B Customer Success Communication 52

User Pilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Software Review 95

Software Review Technical Review Technical Advisors SaaS 95

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 81

Onboarding SaaS Payments Payment Services Payment Solutions 81

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 86

Branding Technology Customer Success Onboarding 86

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Well, if you’re Aruba, you go digital. We didn’t use any special tool.

Scale 84

Scale Engagement Scaling Strategy 84

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 83

Branding Technology Customer Success Onboarding 83

User Pilot

APRIL 10, 2023

And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Could freemium work for your SaaS business?

Strategy 83

Strategy SaaS Onboarding Marketplace as a Service 83

Totango

JUNE 17, 2021

What is customer segmentation ? We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably. We’ll look at the different ways you can segment your customers and when to apply each. Onboarding progress. Hybrid touch.

Technical Review 71

Technical Review B2B Customer Success Technology 71

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 84

SaaS Payments Strategy Payment Solutions SaaS 84

Totango

APRIL 26, 2021

Integration – Enhanced and easier control of the data flow from Totango to customer systems. . As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. Introducing the Nurture Customers SuccessBLOC.

Systems Review 62

Systems Review Customer Success Engagement Trends 62

User Pilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

Social Media 85

Social Media Software Review Growth Hacking Onboarding 85

CustomerSuccessBox

DECEMBER 1, 2021

The first impression of your customers is decisive. When you onboard new customers, you introduce them to the way your business works. Results: you gain efficiency and you improve the satisfaction of your customers. The trick is to make the customer experience as good as your products and deliver on your promises.

Onboarding 52

Onboarding Customer Lifetime Value Acquisition Education 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Well, if you’re Aruba, you go digital. We didn’t use any special tool.

Scale 62

Scale Engagement Scaling Strategy 62

Sales Hacker

OCTOBER 26, 2020

Every successful sports coach will tell you that games aren’t just won on the field or court. Earlier in my career, I helped build a global sales enablement team at Oracle Marketing Cloud that designed, deployed, and measured a sales onboarding program integral to a business unit responsible for $675M in annual recurring revenue.

Sales Enablement 104

Sales Enablement Sales Hiring Scale Sales 104

User Pilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Software Review 93

Software Review Software Management Azure 93

CustomerSuccessBox

OCTOBER 5, 2021

As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. This will help you in deciding whether you’re on the right track to success or not. Account health KPIs- Product adoption, customer usage, etc. The metric can be further measured at various stages in the customer journey like-.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements.

Customer Success 52

Customer Success Consulting Compensation Communication 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 69

SaaS Payments Strategy Payment Solutions SaaS 69

CustomerSuccessBox

NOVEMBER 17, 2021

We will be discussing all Net Revenue Retention in this blog. Customers are unsteady, they sometimes run off to your competitors. NRR is the most widely used customer success metric. Net revenue retention is the impact your current customer has on your revenue. The customer’s decision directly affects your revenue.

Retention 52

Retention Revenue Artificial Intelligence Systems Review 52

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. How they work. What is Intercom?

Software Review 82

Software Review Scale Mobile Onboarding 82

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. This blog helps to clarify the purpose of CRMs versus Customer Success tools.

Customer Success 52

Customer Success Scale Customer Lifetime Value Outsourced Development 52

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? App integrations.

B2B 91

B2B Customer Success Technical Review B2C 91

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. This is crucial to make your customer’s experience easier. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Customer Retention. Onboarding.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

Saasler

AUGUST 22, 2016

Onboarding processes are critical to the success of SaaS companies. Check our first blog post of the series to see how high touch onboarding and integrations contribute to customer success. “40-60% What is Low Touch Onboarding? Making Automation Easier With Integrations.

Onboarding 40

Onboarding Customer Success Churn Software 40

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. By nature, push notifications are brief and short-lived.

Marketing 138

Marketing Social Media Mobile Engagement 138

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

Neil Patel

SEPTEMBER 12, 2020

Whether you are setting up a small non-profit or are itching to take over the world with your handmade jewelry, the quality of your site will be a key factor in your success. Do you want to start a simple blog documenting your travel adventures? There is one decision in life that you simply cannot get wrong. Get building! But fret not.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. Business to Consumer (B2C). Enterprise. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52