Sage Intacct

JANUARY 26, 2023

In a down market, there is greater risk of customers not getting value from the product. So, how can finance teams help stay in front of customer churn?

Customer Success 52

Customer Success Metrics Startup Finance 52

The Daily Egg

JANUARY 26, 2023

Confluence and Jira are both project management tools offered by Atlassian. Both can help teams get organized, share knowledge, and complete complex. The post Confluence vs. Jira appeared first on The Daily Egg.

Management 349

Management 349

SaaStr

JANUARY 26, 2023

So there are a lot of rough and arm chair metrics for fundraising in SaaS in terms of valuations. For years, the standard was “about 10x” Top tier SaaS companies would tend to raise at around 10x ARR, with ones with slightly lower growth often raising at 5x. As SaaS picked up, 10x ARR remained a rough standard but for Series A, B and later rounds grew to about 15x for top performing SaaS companies.

Venture Capital 67

Venture Capital AWS SaaS Startup 67

The Daily Egg

JANUARY 26, 2023

There are many cloud-based project management software packages available, and Asana and Basecamp are two of the industry leaders. Asana keeps things. The post Asana vs. Basecamp appeared first on The Daily Egg.

Cloud 306

Cloud Software Management 306

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

SaaStr

JANUARY 26, 2023

Dear SaaStr: Can Founders Still Sell Some of Their Shares in Venture Rounds in 2023? It’s a lot harder than it was 12 months ago. “Secondary liquidity” for founders is a fluid question and process. Up until say 2017–2018 or so, in SaaS, there was a rough rule: a relatively small amount of secondary liquidity ($1m-$2m) would be offered by growth investors in top VC rounds once a startup crossed $10m ARR or so.

Startup 59

Startup Investment SaaS Revenue 59

SaaStr

JANUARY 26, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At the 9th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! Check is a payroll-as-a-service API that lets you embed payroll directly in your vertical SaaS, HR, or time-tracking platform.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

Kellblog

JANUARY 26, 2023

Just a quick post to share the video of the SaaStock 2022 presentation that I delivered in Dublin last October. The title of the session is Driving Go-To-Market Efficiency in the Coming 24 Months. In a relatively short, 20-minute format, I cover: How and why the go-to-market (GTM) functions invariably bear most of the brunt of cost pressure. The dangers of Excel-induced hallucinations, where you take a funnel model and make a series of small tweaks that compound you into fantasy-land.

Strategy 129

Strategy Sales Marketing 129

SaaStr

JANUARY 26, 2023

Achieving sustainable growth in SaaS marketing is about balancing channels from a high-level strategy and a tactical point of view. Optimizing short-term gains with long-term investments and controlling customer acquisition costs (CAC) leads to more sustainable growth. It’s not enough to focus on one channel. Approach marketing as a whole, where all efforts can create something more significant than the sum of its parts.

Scale 49

Scale Entertainment Marketing Construction 49

User Pilot

JANUARY 26, 2023

How do you measure customer loyalty? Building loyalty is essential to retain customers, drive word-of-mouth, and nurture product growth. But since loyalty is more of a concept rather than a number, it might be confusing to think about ways to track it. Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

Infinicept

JANUARY 26, 2023

Our guest for this podcast is Revolv3 Chief Product Officer, Robert Podlesni. We discuss the importance of tokenization, recent rules changes at Mastercard and Visa, the opportunities, therein, and how Revolv3 is helping Infinicept customers benefit from it all. Read the full transcript below. Todd Ablowitz (00:09): Welcome to It Pays to Know, the Infinicept podcast where we dive deeply into.

Innovation 98

Innovation 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

Andreessen Horowitz

JANUARY 26, 2023

Debt is daunting—its labyrinth of complex rules, opaque governing bodies, and unique vernacular makes it difficult for the average consumer to understand. Concepts like credit scores, APRs, retroactive interest, and collateral can be overwhelming for financial services experts, let alone … The post Investing in Method appeared first on Andreessen Horowitz.

Investment 95

Investment Government 95

User Pilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? These are just a few questions that we tackle in the article. We also look at a few excellent examples of inclusive product design in SaaS. Are you ready to dive in? Let’s get right to it! TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

Neil Patel

JANUARY 26, 2023

Mega corporations like Amazon and Google seem to dominate the market with their services, but did you know that the vast majority of jobs are made by small business owners? In fact, small businesses (under 500 employees) make up 99.9% of all US businesses , and they account for nearly half (46.8 percent) of the US workforce according to the US Small Business Administration (SBA).

Strategy 94

Strategy Business Social Media Mobile 94

User Pilot

JANUARY 26, 2023

What do you need customer empathy for? How does it contribute to product success? How do you embed it into your product management processes? If you’re after the answers to these questions, you’re in the right place, because that’s exactly what this article explores! Are you ready to dive in? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on pract

Interviewing 98

Interviewing User Experience Development Company Culture 98

IT World

JANUARY 26, 2023

Online job site Indeed this week released its list of the 25 best jobs in the US , and the top slot went to full stack developer, which offers a median annual salary of $130,000 and allows for a mostly remote or hybrid workplace. In fact, eight tech jobs were among the top 10 positions on this year's list, compared to just two tech jobs in the top 10 on last year’s list.

Development 91

Development 91

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. By collecting data in real time, your business can respond to customer concerns immediately and strengthen your relationship with them.

Systems Review 98

Systems Review SaaS Scale Technical Review 98

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

IT World

JANUARY 26, 2023

Investment banking firm Morgan Stanley has punished some of its employees with fines that topped more than $1 million for breaching compliance rules by using WhatsApp and iMessage for business communications. The fines were levied by docking previous bonuses or future pay, according to a report in the Financial Times. While the fines might seem steep, Morgan Stanley itself has had to pay millions of dollars in fines for previous SEC violations related to the use of consumer messaging apps for b

Banking 72

Banking compliance Communication Investment 72

User Pilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? Then keep reading! In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. How to improve your NPS score to get more loyal customers.

Business 98

Business Metrics Onboarding Data 98

Sage Intacct

JANUARY 26, 2023

In a down market, there is greater risk of customers not getting value from the product. So, how can finance teams help stay in front of customer churn?

Customer Success 52

Customer Success Metrics Startup Finance 52

User Pilot

JANUARY 26, 2023

Anyone would agree that advocating for customers is good for long-term business. But what are some customer advocacy examples for this? Becoming a customer-first company is easier said than done. That’s why you still find many companies that fail to embrace it or don’t even try at all. That said, let’s talk about customer advocacy and review some examples to make your company stand out in your niche and drive exponential growth.

Strategy 97

Strategy Software Review Social Media Onboarding 97

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

Payments