Stax

FEBRUARY 19, 2025

An ISV partnership refers to a relationship between a company and an independent software vendor that develops applications running on a particular platform or ecosystem. Enhanced product functionality One of the most significant advantages of ISV integrations is the ability to expand a products capabilities without in-house development.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Sales Hacker

DECEMBER 3, 2018

How to execute “developer marketing” and how to build a developer community. Does a technical background make you a more effective enterprise seller? Un-Marketing to Developers [14:16]. Un-Marketing to Developers. That’s how we generate demand, because we make it really easy for developers to use.

Underperforming Technical Team 75

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 75

User Pilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Self-service support. This usually involves end-user support technicians. Here’s an example of a technical support offer from Appcues.

Strategy 105

Strategy Technical Review Systems Review Software Review 105

Panintelligence

AUGUST 16, 2024

This decision-making process involves weighing the benefits of developing an in-house analytics solution (build) against purchasing a ready-made solution from a third-party vendor (buy). The time and resources saved enable your engineering team to innovate, develop new features, and enhance your product.

Development 52

Development Technical Review Software Review Scale 52

OpenView Labs

JUNE 26, 2019

I find myself answering a similar set of questions about how to build a developer community the right way on a daily basis, so I hope this article is helpful to those looking building a community around their product, project or company. Building a successful developer community is not an easy task. Community is a powerful thing.

Underperforming Technical Team 56

Underperforming Technical Team Development Social Media Engagement 56

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. Sales, marketing, customer success, and technical support teams all play critical roles in servicing SaaS customers and driving SaaS business revenue. Keeping that relationship positive and aligned over the years is a real challenge.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Neil Patel

NOVEMBER 16, 2020

Find out what type of technical support is provided by the CMS platform you’re using. Or can you seek assistance from a support agent? So it’s a great choice for developers and tech-savvy users. With that said, even non-technical users can benefit from customization by leveraging third-party plugins or extensions.

Payment Methods 143

Payment Methods Payment Solutions Systems Review Technical Review 143

Stax

MAY 6, 2025

Plus, with in-house customer and technical support, youre never left hanging when you need help. Supports multiple payment types Your customers want to pay how they wantcredit cards, mobile wallets, ACH, contactless, and more. Fast, smooth onboarding is key. The more seamless the setup, the faster you can start seeing value.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. This is where customer support operations comes in. There are a lot of metrics you can use to measure your customer support team’s performance. You’re not getting the right results – or insights.

Scale 156

Scale Customer Support Scaling Headcount 156

Stax

APRIL 17, 2025

An Independent Software Vendor (ISV) is a company that develops and sells software products that run on one or more platforms or devices. Unlike in-house developers that build tools for internal use, ISVs create software intended for external customers. Technical support and resources Youre not doing it alone.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Baremetrics

MARCH 23, 2021

For many business leaders, they look for a platform that’s user-friendly, includes developer tools, and one that has the features they need. Not only do these options have valuable developer tools with support for multiple languages, but they also have the ability to reach users all over the globe. Try Baremetrics Free.

Payment Methods 93

Payment Methods Payment Services Payments PayPal 93

Stax

JUNE 20, 2024

Assess the program’s features and benefits, including technical support, marketing resources, and revenue-sharing models, to ensure they meet your needs. When your partner offers streamlined integration processes and robust technical support, you’re in a better position to maximize the benefits of partnerships.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Intercom, Inc.

DECEMBER 17, 2018

Disqus also uses Intercom’s integration with Canny to collect product feedback and suggestions right from the chat window, reducing the number of steps a customer has to take to submit their idea to the product team (and potentially get something great on the development roadmap).

Software Review 217

Software Review Systems Review Technical Review AI Search 217

Intercom, Inc.

MAY 13, 2022

Oftentimes a good customer service experience starts with developing a sound process. Historically, customers were assigned case numbers or tickets they could then share with customer service representatives or support agents as they progressed through their journey to find a resolution. . What is a customer service process?

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

IT World

JANUARY 4, 2023

That list included technical support engineer, application developer, and software engineer positions. Employers like Twilio, HubSpot, and AnywhereWorks are a few examples of IT companies that have increased hiring for remote jobs, according to a FlexJobs spokesperson. To read this article in full, please click here

Technical Support 70

Technical Support Application Development Software Engineering Engineering 70

Totango

SEPTEMBER 6, 2022

QBRs don’t focus on customer technical support issues, although they may touch on technical issues as these impact customer outcomes. Helping you and your customers develop strategies to achieve successful outcomes. Identification of new objectives, strategies, and KPIs to measure success.

Technical Review 113

Technical Review Software Review Business Scale 113

Neil Patel

JULY 7, 2021

Do we have the technical support, in-house or contracted, to take on the learning curve of an emerging platform? It also makes sure to note the platform itself does not require deep development or coding knowledge on the user’s end but is approachable and easy to learn. Digital Experience Platform Resources.

AI Search 133

AI Search CTO Hire Scale Artificial Intelligence 133

Payrix

APRIL 24, 2024

Part 1 – Resourcing considerations for selling payment, boarding and underwriting, service and support, and development and technology. From a reactive perspective, you’ve got a call center, you got customer service, customer support, you got technical support, where your merchants, your end users are calling in.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Neil Patel

SEPTEMBER 8, 2020

To help you out, Google gives you access to a range of essential benefits, including education, support, expanded reach, and other rewards. Skillshop learning courses help you develop and hone your skills, while certifications are provided to prove your knowledge. Education to Succeed. Sales Partner.

Merchant Services 29

Merchant Services Technical Advisors Advertising Systems Review 29

OpenView Labs

FEBRUARY 24, 2021

The initial team pulled top performers from Technical Support, Account Management, and Sales Development—an intentionally diverse cross section. Expanding the team and supporting roles to support scaling the PLG efforts. Developing personalization throughout the customer journey. Be like @Guru_HQ.

Scale 88

Scale Technical Support Consulting Engineering 88

ChurnZero

JANUARY 20, 2021

Customer Success teams need to understand who their most successful customers are, not only to allocate their efforts most appropriately, but also so they can support marketing and sales departments in developing more successful strategies based on best fit leads. What products, services, and features do your customers use most?

Customer Success 98

Customer Success Scale SaaS B2B 98

Kellblog

JUNE 27, 2022

So is developing a geographic strategy. While you might think saying “French” is an implicit boast about your company’s amazing engineers, the American buyer will wonder about technical support hours, language fluency of support staff, and the availability of resources in the local ecosystem. The market is vast.

Startup 139

Startup Sales Hiring Underperforming Technical Team Compensation 139

Stax

JANUARY 28, 2025

Your provider will offer a set of APIs (Application Programming Interfaces) your developers can use to integrate the Click to Pay systems with your website CMS, eCommerce platform, or SaaS platform. Learn More What is Click to Pay? Then, you can now integrate the new payment system into your existing digital infrastructure.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Totango

JANUARY 22, 2024

Companies that are doing the best job reducing churn are the ones growing the most amidst a shaky bookings environment, and their CCOs are being tasked with developing a plan to grow revenue through retention and expansion of their install base. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Customer Success 100

Customer Success Generative AI Scale AI 100

Baremetrics

SEPTEMBER 15, 2021

The ultimate goal of any developer with an idea for some useful software is monetization. Let’s say you have developed an app that provides enough value to potential clients that you can charge money for its use. The developer sells their product for a one-time fee, which allows the purchaser to use the product indefinitely.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Sales Hacker

SEPTEMBER 24, 2022

Develop a lead scoring system to identify the prospects most likely to convert. Technical support. With that in mind, consider using the strategies below to move your leads down the sales funnel: Leverage social proof, such as case studies and customer testimonials, to build trust. Guided tutorials. Customer training.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Neil Patel

DECEMBER 12, 2020

Tutorials and technical support: Do they have a robust support options where you can find answers or get a timely response from the company? Online application: While this is technically a website with more complexity, it’s beyond a free builder’s scope since it would need serious developer chops to build well.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

How To Buy Saas

FEBRUARY 25, 2025

Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Can develop custom applications on the platform. Salesforce also has an army of developers and partners. Suitable for unique or complex workflows.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

FastSpring

SEPTEMBER 16, 2022

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Baremetrics

MARCH 23, 2021

Mostly you will use Stripe technical support for payment or integration with a third-party partner. Regardless of your technical skill, Stripe and Recurly have excellent customer service and technical support, available 24X7. 9% of the revenue you take. 9% of the revenue you take.

Payment Services 69

Payment Services Payment Methods Payment Features Payments 69

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations.

Social Media 105

Social Media AI Search Mobile AI 105

Baremetrics

SEPTEMBER 26, 2021

This can help you keep track of whether your customers are signing up for more services over time, an indication that you are developing services of value to your current customers. Average cost of service (ACS) While CAC discussed below is a greater concern to most SaaS businesses, developing and running services isn’t free.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Kellblog

MARCH 13, 2020

Customer success is more focused on adoption and technical support. A lot of companies take fresh sales development reps (SDRs) and promote them directly to salesreps. For example: Hunter-only. Sales does everything, new customer acquisition, both types of expansion, and even works on renewals. Hunter/farmer. Hunter/hunter.

Customer Success 98

Customer Success VP of Engineering Sales Recruiting Acquisition 98

Neil Patel

MAY 4, 2021

Additionally, offloading data management to DaaS companies means more internal capacity for business development. Most DaaS providers offer technical support solutions that alleviate this management from the business side. Businesses using DaaS platforms can see improvements in data collection, usage, and management.

Marketplace as a Service 88

Marketplace as a Service Data Technical Review Marketing 88

User Pilot

JANUARY 28, 2025

Setting it up requires developers and manual tracking, which can slow down projects and make non-technical members dependent on technical support. Here are some reasons you might consider other Mixpanel alternatives: You prefer a more intuitive and less complex solution: Mixpanel's analytics are powerful but complex.

Artificial Intelligence 52

Artificial Intelligence Machine Learning SaaS Pricing 52

Neil Patel

SEPTEMBER 9, 2020

They also have an enterprise plan with a dedicated account manager, SEO consultations, and prioritized technical support. And while the Business plan offers ecommerce capabilities, I highly recommend choosing Basic Commerce to start. 5 – WooCommerce Review — The best for WordPress websites.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

User Pilot

AUGUST 25, 2024

Embarking on a career as a product support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product support specialist.

Technical Support 52

Technical Support Customer Support Onboarding Trends 52