User Pilot

JULY 17, 2025

Effective customer churn prediction relies on data. Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation.

Churn 85

Churn Payment Solutions SaaS Payments Underperforming Technical Team 85

Frontegg

MAY 23, 2025

The development of Time-based OTPs (TOTPs) further improved upon HOTP by eliminating the need for user action to increment counters. Synchronization and time factors Synchronization in TOTP systems involves ensuring that both the user’s device and the server maintain a consistent time reference.

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity Mobile Education 52

Kellblog

JUNE 29, 2025

Every feature has benefits (the good things that happen when you have it) and consequences (the bad things that happen when you don’t). Or: God help you if your data governance platform can’t manage data assets from the modern data stack [5]. This is why I often refer to “graying-out” competitive differentiators.

Sales Hiring 93

Sales Hiring Technical Review Venture Capital Underperforming Technical Team 93

User Pilot

MARCH 30, 2025

Use referrals to encourage users to refer your app to others. However, there are good and bad ways to approach this tactic. You can collect data from customers or collaborate with other companies to increase your sample size. Ask users to leave reviews on the app store to add social proof to your app.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Improve collaboration and break down data silos by sharing session insights directly with your UX, development, or support colleagues. Fullstory session replay.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

SaaStr

JULY 15, 2025

The Immediate Wins: High-Impact, Ready-to-Deploy AI Outbound SDRs: 90-100% Replaceable (With Serious Caveats) The Reality : You can replace virtually every outbound SDR on your team with AI today. SaaStr trained their AI on 20+ million words of content and 10+ years of CRM data. The upside?

AI 238

AI Sales Hiring Scale B2B 238

Sales Hacker

MAY 13, 2025

How Yext evolved from managing listings to powering AI-ready data pipelines. The role of hyperlocal data, competitive analysis, and personalized content in GTM strategy. 18:00 Practical data strategies for local businesses and SaaS marketers. 22:00 Why structured data is the foundation of AI-first marketing.

AI Search 74

AI Search AI ChatGPT Software Review 74

Neil Patel

JULY 16, 2025

Minor issues like slow load times, broken links, and outdated plugins pile up fast and quietly chip away at your site’s performance and lead to a bad user experience (UX). On top of that, poor website maintenance can hurt your SEO, security, and conversions. When’s the last time you checked in on your website’s health?

Underperforming Technical Team 60

Underperforming Technical Team Software Review Systems Review Engineering 60

Sales Hacker

JULY 8, 2025

47:45 Data as the new moat: how to build durable product advantage in the AI era. But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. 06:33 Why Sales Nav was a $250M business with a “crappy product” — and how Doug turned it around.

Sales Recruiting 82

Sales Recruiting Sales Hiring AI Search Scale 82

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. From the on-premise and internet era to cloud computing and now ai, he shares our expectations.

Technical Review 66

Technical Review AI Search AI Scale 66

Frontegg

JULY 9, 2025

This can involve a range of attack methods, characterized by the massive amount of data sent to or requested by the target. A DDoS attack is executed by forming a network of zombie computers, often referred to as a botnet, which are used to flood the target system with excessive requests, disrupting legitimate traffic processes.

Development Team Review 40

Development Team Review Systems Review Software Review Underperforming Technical Team 40

ChurnZero

MARCH 28, 2025

From my experience of leading both functions, I can offer CROs five valuable tips on how to set their CS team up for success. 1: Misaligning your customer success team is a trap. Things can break down not from bad intentions, but from misaligned expectations. 3: Keep your CS team aligned to customer value, not just revenue.

Customer Success 52

Customer Success Scale Underperforming Technical Team Systems Review 52

User Pilot

DECEMBER 8, 2024

They allow you to close the gap between your analytics data and the feedback you get from users. Free plan available for startups and small teams. Collaboration tools : Leave notes, annotate replays, and share them with your team for better alignment. Privacy compliance: Robust masking for sensitive user data.

Enterprise 105

Enterprise Startup Technical Review Software Review 105

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Scytale

JUNE 20, 2025

A great pen test report outlines critical vulnerabilities, their impact, and provides actionable remediation steps for your team. Penetration testing , also known as pen tests or “ethical hacking,” tells the bad guys where to stick it by using their own tactics against them. What’s a pen test again?

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Development Team Review Systems Review 52

Sales Hacker

JUNE 20, 2025

Engage venture networks (the right way) VC talent teams can be a cheat code (and of course, we’re a little bias). Make it easy to reference: Bite-sized intros, clear experience, crisp LinkedIn. Make it easy to reference: Bite-sized intros, clear experience, crisp LinkedIn. They want data, relevance, and actual proof.

Sales Hiring 102

Sales Hiring Sales Recruiting AI Search Scale 102

User Pilot

FEBRUARY 9, 2025

Its a behavioral red flag that reveals user frustration caused by poor UX issues that might otherwise go unnoticed. Heres how to spot thrashed cursors before they hurt your business: Ask your support team: Your customer support team is often the first to hear about user frustration. Its a symptom of deeper UX problems.

Underperforming Technical Team 52

Underperforming Technical Team Software Review Technical Review Social Media 52

User Pilot

MARCH 23, 2025

App engagement refers to how users interact with your mobile app, beyond just downloading it. Whatever these metrics tell you, the good or the bad, that’s only half the story. What matters now is how you act on this data. This feedback helps the product team prioritize improvements to address this pain point.

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

Sales Hacker

JUNE 10, 2025

How to Work with VC Talent Teams ” → A tactical guide on how to engage with venture capital talent teams effectively (e.g., How to Work with VC Talent Teams ” → A tactical guide on how to engage with venture capital talent teams effectively (e.g., what to ask, how to prepare, what not to do). In 2021, right?

Sales Recruiting 66

Sales Recruiting Sales Hiring AI Search Scale 66

Sales Hacker

FEBRUARY 17, 2021

A few months back, I was inspired by a section in Scott Barker’s “The Forecast” newsletter where he referenced some data from Chorus.ai Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. First, identify your team member’s strengths and weaknesses.

Underperforming Technical Team 130

Underperforming Technical Team CTO Hire CTO Coach Technical Review 130

SaaStr

JUNE 21, 2024

These nine sales concepts, when done correctly, will greatly improve your sales and sales teams. #1: You don’t end up saving time because you have to interview different firms and onboard them, and you still have to look through resumes, do back-channel references, take calls with them, and more. They did this right at Brex.

Sales Recruiting 290

Sales Recruiting Sales Hiring Scale Outsourced Development 290

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. The same is true of data - data informs decision-making, but doesn’t replace it.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

User Pilot

NOVEMBER 20, 2023

Do you need to worry about data discrepancy? More importantly, we will show you: How to identify them What causes data discrepancies And how to leverage product analytics tools to avoid the issue Let’s dive in! To identify data discrepancies, first cross-reference different data sources and look for inconsistencies.

Data 104

Data Underperforming Technical Team Government Metrics 104

SaaStr

FEBRUARY 25, 2020

The other thing we know is that customers generally don’t buy without getting a reference whether it’s a backdoor, it’s a front door reference. Being able to utilize these champions as references as well. Well then that person who was the key reference because it was a person, not the company leaves.

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

Neil Patel

NOVEMBER 3, 2021

Data labeling turns raw data into useful information that can then be utilized for optimized marketing. However, turning raw data into labeled data takes time. The good news is data labeling is scalable when you work with the right data labeling software. What Is Data Labeling?

Scale 144

Scale Outsourcing Services Artificial Intelligence Scaling 144

Clouded Judgement

SEPTEMBER 19, 2023

Tabular is a compelling data lakehouse solution, meaning it brings data warehouse functionality (SQL semantics + ease of use) to the data lake (cost-efficient and scalable). If you want your data platform to run like those at Netflix, Salesforce, Stripe, AirBNB and many others (i.e. Let's dive in.

Data 130

Data Government GCP(Google Cloud Platform) Scale 130

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. A data-driven framework for scaling.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

OpenView Labs

JULY 20, 2020

The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary. Better interviewing = better sales teams. Data shows (opens PDF) the top two predictors of a new hire’s performance are 1) a work sample test and 2) structured interviews.

Interviewing 104

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 104

Sales Hacker

MAY 19, 2021

If yes, does your data help them figure out what to do next? As a manager of SDRs and the co-founder of SDRs Anonymous, seeing sentiment gives me the ability to analyze the replies to our email sequences and use this data to coach my reps on how to really connect with their customers. 3 ways to use sentiment data.

Data 110

Data Underperforming Technical Team Headcount Sales Funnel 110

Neil Patel

SEPTEMBER 18, 2020

We help our clients develop a digital strategy that maximizes the results they achieve with their content marketing, advertising, and SEO campaigns. Including: Advertising & Media Digital Advocacy Brand Strategy Reputation Management Public Relations Data & Analytics. Mabbly – Best for Data Analysis, Channel Strategy.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Content Marketing Scale 145

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Neil Patel

JUNE 21, 2021

You won’t gain word-of-mouth referrals if you provide a poor experience. When you’ve got dissatisfied customers, they don’t stop at telling their friends and family: they often go online and write a bad review. Even worse, they go on social media and detail their poor experience for an even wider audience to see.

Social Media 145

Social Media Underperforming Technical Team Advertising Software Review 145

Incredo

NOVEMBER 21, 2019

And they refer your software not to their friends but usually to people they don’t know. And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

JANUARY 25, 2019

A while ago, we introduced a feature called Inbox reports , which gives you metrics about your support team, number of conversations, how quickly your team is getting back to them and how happy the customers are with those conversations. As our number of customers grew, the amount of data grew. How do we develop with it locally?

Software 168

Software Underperforming Technical Team Technology Engineering 168

Kellblog

JUNE 27, 2022

So is developing a geographic strategy. Bob Seiner and Non-Invasive Data Governance ). Just as sports teams have an advantage when competing in their home stadium, European startups often have a (sometimes unacknowledged) home country advantage when competing in their home market. Unusable customer references.

Startup 138

Startup Sales Hiring Underperforming Technical Team Compensation 138