Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Subscription 72

Subscription Payment Features Headcount Trends 72

Clouded Judgement

MARCH 22, 2024

Headcount planning, budgeting, fundraising, etc can often be largely based on a top line plan. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

AI 183

AI Revenue Cloud Technical Advisors 183

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Subscription 52

Subscription Payment Features Headcount Trends 52

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. Blue numbers indicate data-entry cells. Everything else is calculated, mostly using data from subsequent tabs. Fill those cells with your own data and assumptions.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Intercom, Inc.

SEPTEMBER 8, 2021

Ryan Johnston, Head of Customer Success at Tanda, explains that as their customer base has grown in recent years, the team has been able to scale their support without dramatically increasing headcount, which has been a big benefit to the team. Here’s how they’re doing it. Intercom’s Conversation Topics tells me at the click of a button.

Scale 237

Scale Headcount Mobile Communication 237

SaaSX

FEBRUARY 5, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 118

Finance Sales Hiring Headcount Scale 118

Clouded Judgement

MARCH 31, 2023

If we believe that AI will ultimately allow us to do “more with less,” we may see headcount growth slow for traditional roles. Or hire less data engineers but write more SQL queries. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Sales Hiring AI Headcount 130

Sales Hacker

MARCH 1, 2024

What you’ll get at ELG Con: Case studies from companies like Data, Cloudera, and more. Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions. Here are a few benefit sticking points: Owned media can be measured by subscriptions.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

ChurnZero

MAY 17, 2022

The company plans on doubling its headcount in 2022. “Reviewers on TrustRadius value ChurnZero’s centralization of customer data, forecasting, in-app messaging, and customer segmentation,” said Megan Headley , VP of Research at TrustRadius. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

SaaSOptics

SEPTEMBER 14, 2021

In reality, one simple discipline can take your Financial Operations from good to great—with no additional cost or headcount. . You cannot have meaningful and consistent financial reports unless your data is segmented appropriately from the very beginning. What’s the secret? Be consistent. Optimize your chart of accounts.

Point of Sale 60

Point of Sale Outsourced Development Headcount compliance 60

OpenView Labs

MAY 24, 2021

I decided to comb through public company data to take a look at who does best and worst on this ratio, as well as how this ratio corresponds to traditional views of whether a company is product-led. Veeva sees similar dynamics among its Vault customers, with 2013/2014 cohorts growing subscription revenue by 26.8x and now adopting 4.4

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 136

Payment Services Payment Methods Merchant Services Payment Features 136

ChurnZero

JANUARY 3, 2020

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. You see their work mentioned in almost every G2 review.”.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

InsightSquared

MAY 7, 2019

At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC). Contract value: Companies selling subscriptions with larger average contract values also have longer sales cycles than companies selling low priced, low touch subscriptions.

Scale 102

Scale Sales Hiring Metrics Sales 102

ChurnZero

MAY 17, 2022

The company plans on doubling its headcount in 2022. “Reviewers on TrustRadius value ChurnZero’s centralization of customer data, forecasting, in-app messaging, and customer segmentation ,” said Megan Headley , VP of Research at TrustRadius. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Intercom, Inc.

JULY 29, 2021

Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. SaaS is the subscription business. So your goals in terms of headcount remained stable from pre-pandemic to post-pandemic? Kieron: Interesting. How did that process work for you?

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Utilize firmographic data for creating personalized onboarding processes. What product usage data should we capture to segment customers? What is product user segmentation?

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

ChurnZero

JANUARY 7, 2020

This data is presented in a n easy-to-understand format with intuitive UI and reporting. . Increase Trial User Conversion – The ability to unlock rich usage data has allowed the team to monitor how trial users engage their product. This has allowed for the optimization of their trial subscriptions program. .

Scale 52

Scale Headcount Consulting Customer Success 52

OPEXEngine

DECEMBER 17, 2019

This is true even though selling software on a subscription basis has been around for well over 20 years. In my experience working with enterprise SaaS companies over the past five years, I’ve seen a large variance in benchmarks for gross margin across subscription software businesses. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). Headquartered in Chicago, G2.com

Software Review 56

Software Review Customer Success Software Venture Capital 56

ProfitWell

MARCH 27, 2019

Grab your pals, whatever the heck their names are, and let’s get into some midweek subscription. The continued support of their investors has underscored the market potential and has led the crew to expand their partner ecosystem and double their headcount across engineering, sales, and marketing. The Rundown In resources.

Travel 45

Travel Cybersecurity Headcount Entertainment 45

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). Headquartered in Chicago, G2.com

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. Data is inserted and interpreted manually, and reps rely on a shaky foundation of personal judgment and rushed research to qualify long lists of leads. Explicit data. Implicit data. Behavioral.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

Totango

OCTOBER 8, 2020

This uncertainty has forced the SaaS and subscription industries to work to improve customer retention as the market for new business shrinks. More than ever, you need to adopt the customer success cornerstone of making data-driven decisions on customer engagements. Connect your customer data all in one place.

Retention 63

Retention Headcount Customer Success Engagement 63

ProfitWell

DECEMBER 6, 2019

Your top subscription news. And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. And that’s a wrap for your December 6 subscription news. On today’s episode, we’re calculating the ROI of your CSM.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The same is true of data - data informs decision-making, but doesn’t replace it. Customer data. Subscription business model. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Brand equity. Economies of scale. Freemium lead funnel.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. There’s a tendency to get lost in the data and think the answers lie there.

AI Search 230

AI Search SaaS Advertising Sales Hiring 230

Intercom, Inc.

OCTOBER 29, 2019

For example, our Product team could decide to build a data export API after learning our fastest growing segment exports their conversation data far more often than other segments ( you can already do this in Intercom ??). Before diving into the data, I recommend establishing a shared definition of success at the project’s outset.

Business 184

Business B2C Scale Headcount 184

Intercom, Inc.

JUNE 3, 2021

” I think the “Sure thing boss, give me more headcount” is obvious. Whereas if things are going well and you’re beating your targets and you can continue to invest in sustainable headcount growth next year, then I think there’s more opportunity to bet on something that will take place tomorrow. Paul: Yeah.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech.

Travel 185

Travel Marketing Scale Outsourcing Services 185

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. Recurly — optimized the performance of historical data imports.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

ChurnZero

DECEMBER 27, 2022

But if you’re in a subscription business that gives customers the flexibility to upgrade, it’s worth considering the untapped expansion potential of your support peers. Is your headcount staying flat next year? 2/ Transforming CS teams into data-driven powerhouses with Success Insights. You have a mountain of customer data.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

BetterCloud

APRIL 25, 2024

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? In fact, the sheer volume of data necessitates a dedicated employee, if your cash flow allows for it.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With the advanced data collection technologies, you can have access to the customer’s details in a second. But now with subscription-based business models, companies are keener on nurturing relationships with their customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10