SaaStr

JULY 14, 2025

Human-in-the-Loop: More Than a Safety Net When most people hear “human-in-the-loop,” they picture AI as a productivity booster—smart tools that make work easier, faster, more efficient. That’s not wrong, but it’s incomplete. The real power of human-in-the-loop systems emerges when AI hits its limits.

AI 173

AI Scale Artificial Intelligence Technical Review 173

SaaStr

MARCH 23, 2025

How Much of Customer Support Will AI Replace? How Codeium /Windsurf Built A Billion-Dollar AI Company and a Winning Sales Machine #2. The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta #4. Gartner Says 80% #5. Top Pods and Vids: #1.

Scale 161

Scale AI Sales Customer Support 161

SaaStr

MAY 4, 2025

Dear SaaStr: How will Ai Change Sales in The Next 12 Months? It’s already fundamentally remade the contact center and post-sales. And it’s just getting there in sales. This will take sales calls from 10% being great to 95% being great because the AI will always be prepared and accurate.

AI 157

AI Scale Sales SMB 157

SaaStr

MARCH 9, 2025

Jess Clark, Head of User Experience at Calendly Jess leads Calendly’s user experience initiatives, working closely with Steven to create intuitive scheduling experiences that help people connect more efficiently and achieve their desired outcomes. His background combines deep product strategy with practical AI implementation experience.

AI 200

AI Scale Education User Experience 200

Clouded Judgement

JULY 25, 2025

But early in big transitions, TAM analysis often leads to the wrong conclusions. I’ve heard of sales, finance, and marketing folks using Claude Code or Cursor to write internal scripts, automate spreadsheet logic, or build simple workflows, tasks they’d normally hand off to engineering. The observability market is small."

Cloud 167

Cloud Software Review Underperforming Technical Team Scale 167

ChurnZero

NOVEMBER 8, 2024

In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. The challenge is that traditional customer support tools are not built to handle “human touch” at scale. AI can unlock empathy at scale.

Scale 52

Scale Generative AI AI Customer Success 52

USIO

JULY 22, 2025

Track key metrics like: Payment success and failure rates Customer churn related to billing issues Average revenue per user (ARPU) Time-to-cash and days sales outstanding (DSO) Use this data to improve billing messaging, retry failed payments smartly, and identify upsell opportunities.

Payments 130

Payments SaaS Payments Payment Services Payment Methods 130

User Pilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Next, calculate the customer satisfaction score.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

APRIL 4, 2025

Agentin: Autonomous Agents for Customer Support What They Do : Agentin has built an autonomous agent platform that handles complex customer support workflows from end-to-end without human intervention. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter.

AI Search 173

AI Search AI Startup Scale 173

Stax

MAY 13, 2025

Talk to sales What Are Credit Card Merchant Services? These services enable you to process credit card payments online, in person, and on the go, and include everything from secure payment gateways to merchant accounts and point of sale (POS) systems.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Sales Hacker

FEBRUARY 7, 2025

The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand. Building trust with mainstream customers is paramount, as they tend to seek social proof, industry references, and assurances of long-term stability. Tiered pricing models emerge to address these differences.

Pricing 111

Pricing Scale SaaS Technical Review 111

Teamgate

JULY 2, 2025

Case Studies Learn best practices from our customers. Case Studies Learn best practices from our customers. Small habits can transform your sales performance. James Clear’s Atomic Habits emphasizes that a 1% daily improvement leads to exponential growth over time. Developer API Documentation, API, Examples, FAQ and more.

Scale 52

Scale Payments Sales Payment Solutions 52

Sales Hacker

MARCH 4, 2025

As a key GTMfund partner, they equip sales and marketing teams with top performers. If you’re hiring for sales or marketing roles, reach out to Pursuit at pursuitsalessolutions.com/gtm or message a GTMfund team member. But I imagine it also leads to some, some friction and alignment issues. And then along the way.

Scale 77

Scale Scaling Sales Hiring Technical Review 77

How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Sales Hacker

NOVEMBER 29, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. That’s why HG Insights created The Next Generation of Sales AI report — to calm the FOMO and help you bring AI to your GTM teams. You’re not alone.

Investment 111

Investment Technical Review Development Team Review Scale 111

User Pilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty.

SaaS 83

SaaS Social Media Interviewing Scale 83

How To Buy Saas

MAY 26, 2025

For instance, a customer support bot using RAG can pull answers from your latest help center articles, so it always gives customers accurate info specific to your product. For example, Summarize the key points from our Q3 sales report or Does our product integrate with Slack? . without ever being explicitly trained on it.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

Teamgate

JUNE 27, 2025

Case Studies Learn best practices from our customers. Case Studies Learn best practices from our customers. Integrations +1 725-254-2694 Start Free Trial Login Log in Sign up REQUEST A DEMO --> Sales Management Is CHAMP The New BANT? 67% of sales are lost due to poor lead qualification.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

Teamgate

JUNE 11, 2025

Case Studies Learn best practices from our customers. Case Studies Learn best practices from our customers. Downtime costs can reach $5,600 per minute, and repeated failures drive away 80% of customers. Developer API Documentation, API, Examples, FAQ and more. Affiliate Program Earn cash commission on every referral!

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

Stax

OCTOBER 13, 2024

Comparison of both platforms will use the following criteria: Features Ease of use Integrations Mobile app Customer support Pricing User reviews Scalability Security Learn More What is The Major Difference Between Quicken and QuickBooks? You don’t need your login details to get in touch with the phone support team.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

OpenView Labs

NOVEMBER 21, 2023

Leading product-led growth companies are growing 50% year over year, far faster than traditional SaaS companies (21%) according to recent benchmarks. Overview At June we’ve been lucky enough to see a bunch of amazing PLG startups scale and grow their product usage too. Think of this as the PQL (product-qualified lead) of PLG.

Scale 52

Scale Benchmarks Sales Hiring Retention 52

How To Buy Saas

MAY 21, 2025

Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., High-volume recruiters might crave more posting options.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates. Executives also leverage generative AI for idea generation and reporting.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Frontegg

JUNE 9, 2025

By outsourcing this function, organizations can benefit from the following: Scalability : Benefit from the cloud’s efficient scaling for things like adjusting demands, accommodating peak usage periods like mass login events for a limited promotion without performance degradation. Try for free.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

User Pilot

NOVEMBER 7, 2024

Free trial : No Dedicated to “Slashing Churn, Scaling Retention, and Supercharging Upsell,” ZapScale aims to improve your customer understanding and streamline customer success team operations. While primarily meant for sales, Chorus benefits customer success teams as well. Lead qualification.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Payrix

FEBRUARY 4, 2025

The setup connects payment processing with a point-of-sale (POS) system software that can sync with other business-critical systems and streamline processes. By integrating payments into their solution, software companies can provide their customers the benefit of handling payments directly within the platform theyre already using.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

How To Buy Saas

MAY 29, 2025

Not Built for Deep Orchestration : Best for MVPs, not large-scale production apps yet. That said, keep in mind Flowise is best for simpler flows; very complex custom logic might still require falling back to LangChain. Choose based on your skill level, your data needs, and your projects scale.

Artificial Intelligence 59

Artificial Intelligence AI Search Software Review Systems Review 59

Full Session

DECEMBER 30, 2024

Conversion funnel analysis: Detect patterns that lead to user drop-offs and test new ideas to optimize conversion rates. Support FullSession is known for responsive customer support. Drive Revenue Growth With FullSession Learn how to visualize and improve each step in your sales or marketing funnel. Book a Demo 2.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

SaaStr

OCTOBER 16, 2024

AI has ripped through categories like the post-sales space and customer support centers. Salesforce is doing it, Zendesk and Intercom are all doing it at scale. The Bar To a Truly Great Product Is Way, Way Up AI is the accelerant for customer expectations going way way up recently. It’s already happening.

Sales Hiring 317

Sales Hiring Scale AI SaaS 317

Neil Patel

JULY 20, 2025

Improve Personalization AI can analyze customer data at scale, helping you to gather more insights and understand how to better personalize your content and segment your audience. Tidio – Chatbot Tidio is a chatbot software that enables businesses to create their own AI-powered chatbots for their customers to interact with.

AI 105

AI Artificial Intelligence Marketing ChatGPT 105

How To Buy Saas

MARCH 17, 2025

Introduction: Small businesses thrive on strong customer relationships, but managing contacts and sales leads manually can be overwhelming. This is where Customer Relationship Management (CRM) software becomes invaluable. Scalability: As your business grows, Salesforce can scale with you. The best part?

Software Review 40

Software Review Scale Software Business 40

User Pilot

OCTOBER 20, 2024

As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. Indeed, an automated onboarding process creates a more efficient, personalized, and satisfying experience for your customers, leading to stronger relationships and long-term success.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

JANUARY 19, 2025

While these tools capture valuable insights, they rarely reach the marketing, sales, or customer support teams, who also need to understand user behavior to improve their workflows. This kind of data discrepancy doesnt just waste time but also leads to poor decisions. Plus: $39/month for 100 daily sessions.

Investment 52

Investment Scale Software Review Technical Review 52

SaaStr

JUNE 1, 2025

The productivity gains are so dramatic that customers have no choice but to adopt. The Pattern: AI is solving workflow problems that humans literally cannot scale. But once proven, it scales with compounding advantages. Max: Outperforms both DeepSeek and ChatGPT on key benchmarks Baidu Ernie 4.5: downloads in 10 weeks (3.4x

AI Search 262

AI Search AI CTO Hire ChatGPT 262

Stax

MAY 23, 2025

With payments built into your platform, you reduce dependencies on third-party systems, minimize support overhead, and gain better visibility into transactional data. It can also make it easier to manage compliance, automate reporting, and scale operations. Contact sales 2. Pro tip: Stax Connect ticks all these boxes and more.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

How To Buy Saas

JUNE 26, 2025

It’s essentially a one-stop platform for creating various types of knowledge bases, aimed at both reducing customer support tickets and improving internal knowledge sharing. Call Center Knowledge Base: Give your call center and support agents a centralized, searchable database of answers.

Technical Review 52

Technical Review Software Review Systems Review Management 52