Remove Customer Support Remove Investment Remove Marketplace as a Service
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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

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29 Latin American SaaS Superstars

SaaStock

Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. The main target customers of Olist include online shops, retailers seeking better placement, importers and distributors, but the platform is also useful for end customers. Funding to Date : $6.6M Funding to Date : $7.5M

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Why your privacy ecosystem is crucial in the age of GDPR

Intercom, Inc.

Figuring out where responsibility lies in that network can be a legal and technical minefield, but a data breach is a data breach and will damage customer trust no matter where or why it occurs. Invest in your security program. Your security program is the way you protect you and your customers from external attacks and data breaches.

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Using a Gaming Payment Gateway to Monetize Your Game’s Web Shop

FastSpring

Setting up a web shop for players to buy subscriptions or in-game items outside of mobile app marketplaces is a great way to create additional revenue streams for your game while saving on steep marketplace fees. Subscription management with dunning support. Chargeback management and other customer support.

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Jonathan Anguelov on Aircall’s $65 million Series C success

Intercom, Inc.

These next-gen capabilities make it an extremely valuable company for the future of work, and investors agree: yesterday, Aircall announced a successful $65 million Series C round, bringing their total investment to $106 million. Today, more than 60% of the tools on the marketplace have been built by third parties. Short on time?

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Customer service as a model for growth.

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Smart SaaS budgeting: Refine your spend strategy for 2025

BetterCloud

Get ready to turn those monthly charges into strategic investments that fuel your business growth. SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. What is SaaS budgeting?