ChurnZero

JUNE 12, 2020

Following the trajectory of these more established functions, the next natural progression in Customer Success’ evolution is specialization. As Customer Success teams continue to mature, and their need to scale and automate grows , having their own operations roles will become evermore essential and prevalent.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Revenue 109

Revenue Operational efficiency. Scale Customer Success 109

ChurnZero

DECEMBER 1, 2023

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Dive into “the ultimate guide to customer success in SaaS” and gain the insights and strategies you need to create a high-performing customer success team.

Customer Success 52

Customer Success SaaS Compensation Operational efficiency. 52

SaaStr

AUGUST 7, 2020

” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. These companies can scale really efficiently. When you look at sales efficiency as measured by magic number, it’s quite good. We have over 1100 customers across the globe.

Payment Solutions 208

Payment Solutions Pricing Payments Payment Services 208

Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Valuize Consulting

OCTOBER 28, 2021

Automation is an indispensable component of a strong digital scale engine and a key driver for business growth and efficiency in near equal measure. Successfully scaling through automation is both a technical science and an art. Consider the manner in which your high-touch Customer Success Managers (CSMs) engage with customers.

Scale 52

Scale Engagement Scaling Technical Advisors 52

User Pilot

AUGUST 2, 2024

TL;DR A go-to-market (GTM) strategy is a comprehensive plan that outlines how a company will launch a new product or service into the market and drive customer success. Benefits of a product-led GTM strategy: Reduced customer acquisition cost. More opportunities to scale product growth and increase customer lifetime value.

Scale 105

Scale Strategy Acquisition Consulting 105

Sales Hacker

JANUARY 29, 2018

CSM: Customer Success Manager – Achieves recurring use of the service. Scaling Your Revenue Growth. Scaling of the revenue now occurs by scaling the PODs. In the example below, you will notice how at first our teams operate unstructured. Once a POD operates efficiently, do not add AEs to it.

Sales Recruiting 91

Sales Recruiting Scale Sales Hiring Sales 91

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a Customer Success platform.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

Sales Hacker

APRIL 6, 2022

With Configure Price Quote (CPQ) software , companies of any size can achieve scale and overcome the above obstacles. Scaling sales operations. One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. What is CPQ? CPQ stands for Configure Price Quote.

Scale 108

Scale Software Review Marketplace as a Service Outsourced Development 108

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Having mentored leaders in customer success (CS) and customer experience (CX) for over a decade, Ive seen some of these professionals move into C-level roles.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Valuize Consulting

OCTOBER 3, 2024

Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a customer success branded organization. Defined : At this stage, organizations have established clear processes for managing the multi-product customer lifecycle.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization. Defined : At this stage, organizations have established clear processes for managing the multi-product customer lifecycle.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization. Defined : At this stage, organizations have established clear processes for managing the multi-product customer lifecycle.

B2B 52

B2B Revenue Scale AI 52

User Pilot

MAY 8, 2024

Customer needs are desires, requirements, and expectations customers have when they look for a product or service. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

InsightSquared

JUNE 8, 2021

Being single threaded is one of the biggest challenges in sales and customer success, yet most organizations lack visibility into which contacts are engaged, those that are not, and opportunities to deepen relationships,” said Russ Artzt, Executive Chairman, RingLead.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

Totango

NOVEMBER 6, 2020

Knowing this, SAP pursued a three-step customer-centric approach , guided by data: Understand the customer. Scale action to efficiently retain customers. >1,200 Customer Success team members. >13k employees contributing to Customer Success. 41k cloud customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

CustomerSuccessBox

MAY 17, 2021

The same product is often bought by different people to solve different problems therefore you need to first understand what was the main purpose for buying the customer success software and teach only those features which will help them reach their initial goal or value. What is the right channel to communicate with customers?

Retention 52

Retention Payment Features Scale SaaS 52

BetterCloud

JULY 18, 2023

Deployment-related time to value is ease of setup process In the world of SaaS management platforms, the ease of setup process breaks down into: Certification programs and training Knowledge base and active user community Professional services packages Customer success and support Some SaaS management platform vendors are better than others.

Operational efficiency. 52

Operational efficiency. Scale Identity management Travel 52

User Pilot

JUNE 24, 2024

While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers. Customer communication management is important because it enhances customer satisfaction , retention, operational efficiency, insights, brand image, and conversion rates.

Communication 59

Communication Management Technical Review Software Review 59

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

NOVEMBER 22, 2022

Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Government 19

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Deliver world-class customer success processes for both SMB and Enterprise customers that scale.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

User Pilot

JANUARY 26, 2021

For example: customer testimonials from the sales and customer success teams. Once you map out your unique customer journey, you can decide on what stages and touchpoints you want to analyze. Increasing operational efficiency- Make it easier for customers to switch between channels and save costs.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. This framework provides a lens through which organizations can identify and address operational complexities.

Scale 52

Scale Systems Review Social Media Retention 52

User Pilot

AUGUST 17, 2024

Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. Zendesk consolidates customer interactions from various channels into a single platform, allowing support teams to respond efficiently through an organized ticketing system.

Scale 52

Scale Leadership Interviewing Trends 52

Hull

JANUARY 27, 2020

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Achieve operational efficiencies.

Data 59

Data Scale Social Media Technology 59

Hull

JANUARY 10, 2021

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Achieve operational efficiencies.

Data 52

Data Scale Technology Social Media 52

User Pilot

AUGUST 28, 2024

Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. Zendesk consolidates customer interactions from various channels into a single platform, allowing support teams to respond efficiently through an organized ticketing system.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 25, 2024

Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. Zendesk consolidates customer interactions from various channels into a single platform, allowing support teams to respond efficiently through an organized ticketing system.

Scale 52

Scale Leadership Education Interviewing 52

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase and maintain customer NPS scores, and nurture into customer reference program.

Customer Success 10

Customer Success Scale SMB Leadership 10