At Scale, Customer Success On Average is Paid 5.3% of ARR Managed, Per Gainsight
SaaStr
OCTOBER 17, 2023
So we’ve been talking about customer success at SaaStr longer than almost anyone else, going back to our very first posts in 2012, including on Second Order Revenue. is a number to back into, at scale. It’s a reminder CSM staffing overall is actually fairly thin at scale. CLTV Isn’t The Whole Story.
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