SaaStr

MAY 3, 2023

In this week’s Workshop Wednesday , held every Weds at 10 a.m. For a quick rundown, Gainsight is the leading platform for customer success. Mistake #5: Not Investing In Digital Customer Success Early Part of customer success is humans working with humans. Sign up HERE !

Sales Hiring 172

Sales Hiring Scale Pricing Customer Success 172

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Wondering what is top of mind for companies when it comes to Customer Success? Top 20 Business Challenges for Customer Success According to TSIA. TSIA Resource: The State of Customer Success: 2021.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn.

Scale 187

Scale Enterprise readiness compliance Enterprise 187

SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. The 4 things you need to win as a SMBTEch startup are: Efficient GTM Commitment to customer success Product strategy that drives strong net dollar retention and grows your existing customer base Patience Of course, this is by no means comprehensive.

Scale 194

Scale SMB Merchant Services Payment Methods 194

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. We chose our speakers for their Customer Success chops (that’s a given), but also for their tremendous heart. Exceptional leadership takes both, and these people have it in spades.

Leadership 98

Leadership Customer Success Pricing Revenue 98

SaaStr

NOVEMBER 13, 2020

leadership #womenintech #SaaStrScale [link] pic.twitter.com/JMuRqVP3ae. Keynote passes are FREE and adding in the 100+ roundtables, workshops and mentorships is super cheap. Andrea Webb, SVP Customer Success and Retention, Solarwinds. " Save your seat today! — Rolf Heimes (@rolfester) November 13, 2020.

VP of Engineering 178

VP of Engineering Scale Scaling CTO 178

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

Customer Success 72

Customer Success Technical Review Sales Hiring Scale 72

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within their own companies aligned against them.

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

User Pilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. You can even transition into leadership roles in marketing and sales. Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse.

Leadership 52

Leadership Trends AI Customer Support 52

30 Day Leadership

AUGUST 16, 2022

Over the next year and a half, we partnered together to build her CS organization and her leadership skills. As a leadership coach, the clients that engage, take action, and get results are what you live for. It is no surprise why she is now VP of Customer Success at Typeform and excelling in her career.

Leadership 52

Leadership B2B Customer Success Engagement 52

30 Day Leadership

AUGUST 16, 2022

Over the next year and a half, we partnered together to build her CS organization and her leadership skills. As a leadership coach, the clients that engage, take action, and get results are what you live for. It is no surprise why she is now VP of Customer Success at Typeform and excelling in her career.

Leadership 52

Leadership B2B Customer Success Engagement 52

CustomerSuccessBox

FEBRUARY 27, 2019

A well structured customer success organization is necessary for any SaaS company to achieve massive growth. So, a proper customer success organization is required to provide consistent growth. Setting Up a Customer Success Organization. Should Customer Success report to Sales?

Customer Success 65

Customer Success Leadership Consulting Churn 65

SaaStr

DECEMBER 12, 2023

During Workshop Wednesday , held every Wednesday at 10 a.m., Then, ensure the Customer Success team can help manage that customer to success. You want to create a guide to help them understand more about the company and help them to make the right decision.

Point of Sale 243

Point of Sale Forecasting Technical Review SMB 243

SaaStr

MAY 28, 2024

On a related note, instant ROI destroys customer success and relationships with customers. Mistake #10: Elimination of True Customer Success The bigger companies have pushed through multiple price increases in the last few years without commensurate value. That is everyone’s number one source of new customers.

Sales Hiring 244

Sales Hiring Scale AI Search AI 244

SaaStr

MAY 5, 2023

Mistake 10: Not Being Yourself A lot of leadership success is figuring out who you are and leaning into whatever you’re good at. Scaling a business will be different for everyone because every business is different. Sure, you have to strive for it, but what matters is how much you’re growing going forward.

Scale 214

Scale Leadership Scaling Customer Success 214

SmartKarrot

APRIL 4, 2023

Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution. Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

ChurnZero

SEPTEMBER 8, 2021

For those of us who are excited to interact with their colleagues again and learn from industry and Customer Success experts in a conference setting, we have compiled this list of the top three in-person events that are happening for you to consider making plans to attend before the end of this year. Customer Success Around the Web.

Scale 95

Scale Leadership Technology Customer Success 95

SaaStr

DECEMBER 27, 2023

A Lesson Learned: Stay Close to the Customer Organizations should focus more on customer success no later than 100 paying customers. There’s a lot of noise about companies going toward no customer success. But, no matter what you call it, you have to be really good at caring about the customer.

Sales Hiring 198

Sales Hiring Scale SMB Outsourced Development 198

SmartKarrot

APRIL 4, 2023

Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution. Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

Sales Hacker

MARCH 1, 2024

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Sales Hacker

FEBRUARY 18, 2021

The conference will have it all: training sessions, workshops, smaller breakout sessions, keynote speakers, networking opportunities, and virtual parties – yes, really, they have it all. Sales Development Strategy – Leadership (March 24). Sales Development Tactical – Leadership + SDR (June 23). SaaStr Annual 2021.

Sales 108

Sales Sales Enablement B2B Leadership 108

TriTuns

DECEMBER 4, 2018

Why is your Customer Success role incredibly important? And this is why the role of Customer Success is so important in helping organizations identify and adapt to the changes (e.g., Check out our Customer Success and Software Adoption courses below and please let us know if you have any questions.

Customer Success 40

Customer Success Software Technology Strategy 40

Intercom, Inc.

DECEMBER 16, 2019

A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Source: ITSMA and ABM Leadership Alliance ). Customer-centric approach to growing revenue. Customer success. The goal is to be your customers’ number one advocate.

Scale 189

Scale Marketing Business B2B 189

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

ChurnZero

SEPTEMBER 8, 2021

For those of us who are excited to interact with their colleagues again and learn from industry and Customer Success experts in a conference setting, we have compiled this list of the top three in-person events that are happening for you to consider making plans to attend before the end of this year. Customer Success Around the Web.

Scale 52

Scale Leadership Technology Customer Success 52

TriTuns

NOVEMBER 1, 2018

If you are like many customer success managers, you are probably extremely focused on the question, “Will our customers be successful with OUR software”. You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product.

Underperforming Technical Team 45

Underperforming Technical Team Customer Success Software Investment 45

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Sales Hacker

JULY 12, 2021

To ensure continued success, revenue operations teams must deliver ongoing value by anticipating and addressing roadblocks. As sales, marketing, and customer success teams work more closely together, RevOps has the opportunity to foster a future-focused atmosphere that encourages proactive problem solving.

Revenue 87

Revenue Outsourced Development Systems Review Customer Success 87

Sixteen Ventures

AUGUST 1, 2018

I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Customer Success-driven Growth. Customer Success-driven Growth. Customer Success is a growth driver. Revenue growth from your existing customers.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

TriTuns

JUNE 20, 2018

So, what do Japanese sport spectators have to do with software adoption customer success? The key to software adoption and customer success is creating a culture in your organization that rewards desired user behavior. Who’s job is it to actually identify the desired user adoption customer success behaviors? .

Customer Success 45

Customer Success Software Technology Investment 45

SmartKarrot

JULY 30, 2021

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution.

Customer Success 10

Customer Success Technical Review Scale Outsourced Development 10

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Conduct group refresher workshops and webinars. Drive sales strategies for upsell to clients.

Customer Success 10

Customer Success Scale Onboarding Leadership 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Provide business, leadership, technical, and product knowledge in support of the sales cycle.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10