SaaStr

FEBRUARY 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule. It Always Pays Off.

Scale 208

Scale Venture Capital Startup Retention 208

SaaStr

DECEMBER 17, 2020

What were the Top 5 more tactical sessions from the workshops? 2: “Stop Losing Customers: 5 Steps to Creating Customers for Life with Freshworks” A very popular deep-dive on SMB customer success with $100m+ ARR Freshworks. #3: Let’s take a look! #1:

Scale 171

Scale Scaling SMB Acquisition 171

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. What does NRR have to do with customer success? At last week’s Workshop Wednesday — every Weds at 10 a.m. At last week’s Workshop Wednesday — every Weds at 10 a.m. Do my customers find value in my product and service? That’s the end state we’re going for.

Scale 161

Scale Sales Hiring Customer Success Scaling 161

SaaStr

DECEMBER 31, 2023

Updated) The End of Customer Success As We Knew It 5 Perhaps Somewhat Obvious Predictions for SaaS in 2024 Top Podcasts This Week: 1. LIVE Workshop Wednesday: Is AI the Only Thing in SaaS that Anyone Cares About Anymore? When Everyone Else Has Gone Home. AMA Part 1 w/ SaaStr CEO Jason Lemkin 3.

Scale 216

Scale Sales Hiring AI Customer Success 216

SaaStr

JUNE 7, 2023

But sometimes, the road less traveled is the path to success. In an eye-opening workshop, WorkRamp CEO Ted Blosser shares how to overcome setbacks, trust your customers, and defy traditional wisdom to carve out a path to growth. SaaStr Workshop Wednesdays are LIVE every Wednesday. Sign up for free. Sign up HERE !

Scale 204

Scale Scaling SMB Marketing 204

SaaStr

DECEMBER 29, 2023

Q: Where do you see customer success pullback and refocusing that labor to sales and renewals for 2024? “I What he’s learned this year is those functions like customer success, SDRs, and AEs are leaving one era behind and going into the next evolution. It’s a thin asset class, but it’s time to get back to business.

Scale 231

Scale Sales Hiring Customer Success AI 231

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. 5 Ways to Fight Burnout.

Customer Success 102

Customer Success Underperforming Technical Team Enterprise Communication 102

SaaStr

MAY 3, 2023

In this week’s Workshop Wednesday , held every Weds at 10 a.m. For a quick rundown, Gainsight is the leading platform for customer success. Mistake #5: Not Investing In Digital Customer Success Early Part of customer success is humans working with humans. Sign up HERE !

Sales Hiring 174

Sales Hiring Scale Pricing Customer Success 174

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. Learn from others in the industry about what it takes to run a modern Customer Success organization today. Boost team productivity by determining who owns what in the customer lifecycle. Build and scale a Customer Success function from series A to C+.

Customer Success 98

Customer Success Scale Leadership Compensation 98

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. “2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. ” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? .”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Totango

DECEMBER 23, 2021

In a recent poll, we asked customer success professionals to rank their top year-end challenge. Burnout is a common occurrence, especially at the end of the year and especially in customer-facing industries like CS. Our all-in-one allows your customer success team to scale and helps relieve the team of manual repetitive tasks.

Underperforming Technical Team 98

Underperforming Technical Team Customer Success Scale Leadership 98

SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. The 4 things you need to win as a SMBTEch startup are: Efficient GTM Commitment to customer success Product strategy that drives strong net dollar retention and grows your existing customer base Patience Of course, this is by no means comprehensive.

Scale 200

Scale SMB Merchant Services Payment Methods 200

ChurnZero

MARCH 3, 2021

The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive. Here’s our recap of the top three takeaways for Customer Success professionals. . Top 3 Customer Success Takeaways from SaaStock Remote 2021.

Customer Success 80

Customer Success Technical Review Scale Churn 80

SaaStr

MARCH 19, 2024

In a recent week’s Workshop Wednesda y, held every Wednesday at 10 a.m. Whether you’re joining at Series A, B, C, pre-public, or post-public, you have to figure out how to scale the operations of getting your product to market and in the hands of as many customers as possible and then making those customers successful.

Headcount 203

Headcount Scaling Finance Engineering 203

SaaStr

JANUARY 17, 2023

Sales-led vs. product-led is a hot topic right now, and Jason Eubanks, Chief Revenue Officer of Harness, shares the answer during this week’s Workshop Wednesday — held every Wednesday at 10 a.m. Everything is defined by customer interactions, from how they find Harness to becoming a customer. Increase revenue.

Startup 225

Startup Sales Sales Funnel Education 225

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. LIVE – SaaStr APAC 2023: Workshop Stage Streaming LIVE 4.

CTO 188

CTO Scale Interviewing Retention 188

SaaStr

DECEMBER 20, 2022

With three live events, two digital events, and our two special series, Workshop Wednesdays and CRO Confidential, we have 200+ videos just from 2022 for you! How to Maintain +140% Customer Retention with Dooly CEO Kris Hartvigsen and Head of Customer Success Ellie Hutton. appeared first on SaaStr.

Scale 208

Scale SMB Sales Enablement Innovation 208

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. Pulse by Gainsight : Pulse is an event tailored for customer success professionals, including those in SaaS companies.

ChatGPT 225

ChatGPT AWS SaaS CTO 225

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Include customer success and support costs, plus any other services required to deliver your product on an ongoing basis.

Metrics 212

Metrics SaaS Marketing SMB 212

CustomerSuccessBox

OCTOBER 4, 2021

Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer Success ? You can do this clearly by getting the training which is right for you or rather getting customer success certification.

Customer Success 52

Customer Success Consulting Management Onboarding 52

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Wondering what is top of mind for companies when it comes to Customer Success? Top 20 Business Challenges for Customer Success According to TSIA. TSIA Resource: The State of Customer Success: 2021.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

SaaStr

DECEMBER 12, 2023

During Workshop Wednesday , held every Wednesday at 10 a.m., Then, ensure the Customer Success team can help manage that customer to success. You want to create a guide to help them understand more about the company and help them to make the right decision.

Point of Sale 246

Point of Sale Forecasting Technical Review SMB 246

ChurnZero

MARCH 16, 2021

We have curated the top three sessions Customer Success leaders should watch and have listed them here for you to watch on-demand. Building to $100M with Duo Security: You Need Marketing and Customer Success Now. Luke Frelier, CEO at Centercode knows the importance of customer feedback.

Customer Success 69

Customer Success Scale Benchmarks Churn 69

SaaStr

JULY 18, 2023

Take a look back at our great Workshop Wednesday with Jack here on Things You Think as a First Time Founder … That Just Ain’t So: #4. The Power of Customer Success: Driving Growth Through Customer Happiness with Asana, PagerDuty, Miro, and Sapphire Ventures CS has changed so much in the past 2 years.

Scale 204

Scale AI Scaling Business Model 204

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday. Freshworks.

Scale 244

Scale Scaling Outsourced Development compliance 244

CustomerSuccessBox

FEBRUARY 2, 2022

Customer Success (CS) and customer experience are often disregarded when firms merge, despite the fact that it is undoubtedly one of the most crucial components of any business. According to Gartner’s research, organizations of the future will compete mostly on customer experience.

Acquisition 52

Acquisition Development Team Review Systems Review Customer Success 52

SaaStr

DECEMBER 2, 2020

We have dozens of core sessions and almost 100 smaller workshops. We’re gearing up for the next big digital mega-event, SaaStr Scale. 20,000+ will watch and attend, and already 5,000 founders and CEOs are already signed up.

Scale 174

Scale Scaling Cloud Enterprise 174

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

Customer Success 72

Customer Success Technical Review Sales Hiring Scale 72

SaaStr

NOVEMBER 14, 2023

At a recent Workshop Wednesday, held every Wednesday at 10 a.m, The VP of Strategy at Snowflake doesn’t have a Customer Success org. At MongoDB, they took a different approach and do have a customer success org. Who’s playing the role of Customer Success? It turns your GTM on its head.

Compensation 161

Compensation Sales Azure AWS 161

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn.

Scale 189

Scale Enterprise readiness compliance Enterprise 189

Stax

FEBRUARY 20, 2024

Most recently, Sundt worked at IBM helping financial service customers build roadmaps for adopting Large Language Models (LLMs) and generative AI through his Design Thinking workshops. Since 2014, Stax has grown to process over $30 billion in payments and serve more than 30,000 businesses and software platforms across the U.S.

CTO 88

CTO Stax Payments Merchant Services 88

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within their own companies aligned against them.

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

SaaStr

DECEMBER 1, 2023

SaaStr’s own Jason Lemkin shares the top 10 mistakes he sees during the hiring process during Workshop Wednesday, held every Wednesday at 10 a.m. Hiring a VP of Sales Who Doesn’t Want to Visit Customers in Person Some people just want to stay home now, and that’s fine. But they might want to stick with SMB. You want closers.

Sales Hiring 146

Sales Hiring Sales Recruiting Sales Interviewing 146

CustomerSuccessBox

FEBRUARY 27, 2019

A well structured customer success organization is necessary for any SaaS company to achieve massive growth. So, a proper customer success organization is required to provide consistent growth. Setting Up a Customer Success Organization. Should Customer Success report to Sales?

Customer Success 65

Customer Success Leadership Consulting Churn 65