User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. They'll choose the development framework you use, conduct software development activities (i.e. users hate a concept – or it's not technically feasible).

Development 105

Development Software Review Sales Recruiting Technical Review 105

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

User Pilot

APRIL 11, 2023

This in-depth visualization will help you develop a robust understanding of your customer goals, touchpoints, pain points , and opportunities for improvement. Gather data from many sources: surveys , interviews, analytics, heat maps , and session recordings are just a few options at your disposal.

Strategy 98

Strategy Interviewing Development User Experience 98

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Customer Success Managers make an average yearly salary of $95,566, according to Glassdoor.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 88

Data User Experience Churn Retention 88

SaaStr

AUGUST 29, 2019

I’ve had unfortunate pleasure of interviewing people who knew how to talk the talk and but did not, did not kind of know how to walk the walk. Again, I dated myself even more so it was the first popular agile software development process. And multiply your energy. And then I like working with people who get s**t done.

Sales Hiring 127

Sales Hiring Scale Outsourcing Services Scaling 127

User Pilot

AUGUST 19, 2024

Essential tools for heads of product include Userpilot for user research & product analytics, ChurnZero for customer success & retention, and Asana for project management & team collaboration. Looking to enhance product adoption and drive customer success? Book a demo today!

Leadership 52

Leadership Scale Interviewing Market Research 52

Buffer Resources

JUNE 13, 2024

These may include: Interviews Podcasts Checklists Cheatsheets Templates Ultimate guides In-house research Customer success stories Interactive content AR/VR experiences Email newsletters For example, Airbnb leverages interactive content to drive engagement and personalize the user experience.

Strategy 131

Strategy Social Media Development Team Review Software Review 131

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. This reduces the effectiveness of surveys or customer interviews for getting behavioral insights. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

AUGUST 19, 2024

Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks. Technical proficiency : Familiarity with SaaS products, basic coding or software development concepts, and tools like Jira or Trello.

Market Research 52

Market Research Interviewing Onboarding Trends 52

User Pilot

JANUARY 14, 2024

Performing all these responsibilities requires collaboration with cross-functional teams made up of engineers, marketers, sales reps, and customer success managers , to name just a few. Marketing and market research – understanding customer needs and market trends is a core part of product management.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

User Pilot

AUGUST 30, 2024

Product School : Product School hosts live webinars and interviews with product leaders from top companies almost daily. They cover a wide range of topics, from the latest trends and technologies to practical tips and advice for building and managing successful products. They also offer product management courses and certifications.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 17, 2024

Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. It features interviews with product leaders who share their experiences and lessons in creating products users love.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

MAY 1, 2021

Content: What is Voice of the Customer (VoC)? Why is Voice of the Customer important? How Voice of the Customer impacts your business? What is Voice of the Customer’s role in Customer Success? How to run a Voice of the Customer Program (What is Voice of the Customer Six Sigma process).

Data 52

Data Social Media Technical Review Interviewing 52

User Pilot

AUGUST 28, 2024

Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Product School : Product School hosts live webinars and interviews with product leaders from top companies almost daily.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

AUGUST 28, 2024

Product School : Product School hosts live webinars and interviews with product leaders from top companies almost daily. They cover a wide range of topics, from the latest trends and technologies to practical tips and advice for building and managing successful products. They also offer product management courses and certifications.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 28, 2024

Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. It features interviews with product leaders who share their experiences and lessons in creating products users love.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 25, 2024

Practice answering common interview questions related to project management and product development. Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. Apply for Jobs : Start applying for product coordinator roles.

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

JUNE 28, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Collaborate with cross-functional teams, including sales, product management, and customer success , to ensure alignment on product positioning and messaging.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

Point Nine Land

APRIL 21, 2021

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. How to efficiently collect feedback from customer-facing teams? A written assignment with 4 tasks: A feature task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

User Pilot

APRIL 7, 2024

Track competitor products : Implement a competitor analysis framework to systematically review and compare competitors’ offerings, marketing strategies, and customer feedback across multiple channels to identify areas for innovation and differentiation. This section shows you some best practices to get better.

Management 40

Management Software Review SaaS Technical Review 40

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. OEM partners need the ability to customize and deploy in different environments. OEM integration.

Payment Solutions 88

Payment Solutions Payments Software Review Enterprise 88

SmartKarrot

JANUARY 18, 2022

is an Indian software development company headquartered in Chennai. The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found in 1996 by Sridhar Vembu, Zoho Corporation Pvt Ltd.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

User Pilot

FEBRUARY 12, 2025

software development) to identify causal factors of a specific problem. User interviews. In the case of fixing a core feature update, for example, youd benefit from sending CSAT surveys or conducting interviews to hear directly from users if the new changes are good (rather than relying on pure data). A/B testing.

Technical Review 59

Technical Review Software Review Churn SaaS 59

SaaStr

OCTOBER 30, 2020

390: Randy Rayess is the Co-Founder @ Outgrow, a growth marketing platform that enables marketers to build interactive content/tools to increase customer engagement and boost demand generation. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms.

Scale 285

Scale Sales Hiring Marketplace as a Service Mobile 285

SaaStr

MARCH 20, 2019

Really quickly, I am a software developer and I’d started multiple companies before Twilio. We needed to engage with our customers in clever and creative ways or integrate it with the software we’re building. Every time it happened I would say I’m, I’m a software developer.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

JANUARY 30, 2025

The Customer Success Evolution: From Support to Strategic Growth Engine Customer Success is going through radical change now. Erica Anderson, CRO of Notion and Abbas Haider Ali, VP of CS at GitHub joined SaaStr Annual’s Chief Customer Officer Summit to share the latest in CS across B2B. Embrace the evolution.

Technical Review 275

Technical Review Customer Success Scale Software Review 275

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. Below, we’ve shared the full transcript of Harry’s interview with Andrew Filev. Andrew Filev. Andy Wilson.

Sales Hiring 157

Sales Hiring Scale SMB Sales Recruiting 157

Sales Hacker

JULY 21, 2020

Now, without further ado, let’s listen to this interview with Brendan Kamm. I had grown to be the head of sales and customer success. Where’s the software development coming from? Struggling just for the sake of struggling has nothing to do with success. Customer success is harder than you think.

Outsourcing Services 94

Outsourcing Services Outsourced Development Scale Technical Review 94