CustomerSuccessBox

AUGUST 12, 2021

You probably have heard about Customer Success so many times but are still very confused if it’s suitable for your business or not. The questions which you might have in your head are being answered in detail here so that, after going through it, you have clarity on whether you’re ready to roll out Customer Success processes or not.

Customer Success 52

Customer Success Technical Review Sales Hiring Payment Features 52

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Valuize Consulting

FEBRUARY 16, 2022

When it comes to implementing Agile for change management, I spoke to seasoned expert, Romain Belvas, Customer Success Technology Consultant at Valuize. Romain has over a decade of experience in Support, Customer Success Management and Operations. How did you get started in Customer Success?

Interviewing 52

Interviewing Strategy Scale Management 52

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

Customer Success 64

Customer Success Scale Churn B2B 64

Valuize Consulting

AUGUST 2, 2021

Proving The Power of Customer Success. According to Totango , 91% of Customer Success leaders stated that their teams had expanded over the last year, with more than 12% saying they had grown by over 50% (2021). Q: What was your first job and how did you get started in customer success?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Why do you want to join customer success? So, does it fascinate you?

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

Valuize Consulting

AUGUST 18, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. 2) Map your customer success processes directly to your customer journey.

Customer Success 40

Customer Success Strategy Software Scale 40

Valuize Consulting

FEBRUARY 8, 2022

Is Your Vendor-Customer Relationship Driving Shared Value Realization? The economic lifeblood of leading recurring revenue organizations is shared value and accountability. Scott has spent his entire career building and commercializing enterprise software which has generated billions of dollars in revenue.

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Should brand marketing be seen as an effective revenue driver in modern marketing programs?

Scale 257

Scale Sales Hiring Scaling B2B 257

SaaStr

JANUARY 24, 2024

At Calendly, they had to hire a completely different profile in sales, customer success, and marketing— the composition of the team and the tools that the team will need will change as you create an enterprise-focused motion. Calendly is scheduling automation and has roots in PLG.

Scale 235

Scale Sales Hiring Scaling Revenue 235

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. After a customer support issue has been resolved. As a subscription renewal deadline approaches. Conduct Customer Interviews.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

User Pilot

MAY 2, 2024

To increase customer retention, businesses use tactics aimed at improving customer satisfaction and strengthening their loyalty , like personalization and tight feedback loops. Why is customer retention important? SaaS companies rely on recurring subscription revenue from customers rather than one-time sales.

Retention 111

Retention Metrics Strategy Scale 111

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community. About FastSpring.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Sales Hacker

AUGUST 22, 2018

In this article, we’re going to break down the key things you need to know before you start your customer success job search. This article will break down: The fundamental skills required for a Customer Success job. Key tips for preparing for a successful job search. That’s where Customer Success comes in.

Customer Success 51

Customer Success Sales Hiring Communication Interviewing 51

User Pilot

OCTOBER 29, 2023

The key factors that affect the willingness to pay include the state of the economy, the quality of the product, your competitors, your brand image, and customer behavior. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Interview preparation template.

SaaS 105

SaaS Interviewing Pricing Market Research 105

Totango

JULY 18, 2018

The quality of Customer Support interactions is a big factor in customer satisfaction, yet too often agents aren’t equipped with the customer data they need to do their best work. The current state of Customer Support. They know that Customer Support teams interact with customers at key points in the relationship.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

User Pilot

NOVEMBER 29, 2023

TL;DR A retention specialist works to increase loyalty and customer retention by resolving customer complaints and implementing retention strategies. Also known as customer retention specialists, they are typically a part of the customer success or sales team.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. The subscription-based business model is rooted in the value your solution offers. Your customer success program is key in this case too. Provide Value.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Let’s say the customer is going to the next stage and they want additional help, let’s say in [inaudible] of security.

Scale 137

Scale SaaS Payments Sales Recruiting Payment Services 137

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. After a customer support issue has been resolved. As a subscription renewal deadline approaches. Conduct Customer Interviews.

Software Review 71

Software Review Technical Review Interviewing Benchmarks 71

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

ChurnZero

APRIL 12, 2022

However, a lot of touchpoints might remain unexamined, causing missed opportunities to improve customer relationships in the long-term. To create a customer-centric organization , a CCO will: Work with billing and other business departments to improve customer interactions. Lead the creation of new Customer Success initiatives.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

Sales Hacker

NOVEMBER 16, 2020

I recommend: Outsourced buyer interviews with a clustered model. Most writing about win/loss analysis takes it for granted that buyer interviews are the best method. And while I agree that buyer interviews can yield the most accurate, highest fidelity data, they’re also the most expensive approach. Buyer interviews.

Outsourcing Services 100

Outsourcing Services Data Interviewing Technical Review 100

User Pilot

AUGUST 15, 2022

You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. Enhance the customer service. Excellent customer service and timely guidance are essential for customer success.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. You need data.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Sales Hacker

OCTOBER 15, 2018

This week on the Sales Hacker podcast, we interview well-known SaaS executive & Gainsight CEO, Nick Mehta. What young founders should know about customer success. Why customer success & account management aren’t the same. Why customer success & account management aren’t the same.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

Sales Hacker

JUNE 5, 2018

On this episode of the Sales Hacker podcast, we talk with Cassie Young , Chief Commercial Officer at Sailthru about how data driven decision making can bring sales, marketing, and customer success all on the same page. I’m going to be interviewing Cassie Young, who is the Chief Commercial Officer at Sailthru. Sam’s Corner.

Customer Success 51

Customer Success Data Marketing Sales 51

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success. Like what you are reading?

Interviewing 10

Interviewing Engagement Management Scale 10

User Pilot

APRIL 7, 2023

TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Selling internationally is key to their business model. Read how Walls.io

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. It considers subscription fees, additional purchases, upgrades, and renewals.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Mostly they report to the Vice President of Customer Success or the Chief Customer Officer. If he succeeds, the company grows.

Customer Success 18

Customer Success Sales Hiring Scale Interviewing 18

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22