Customer Success Interviewing Payment Features Payment Methods 
FastSpring
AUGUST 2, 2023
Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Are you looking for a merchant of record that will partner with you to grow your business internationally?
FastSpring
SEPTEMBER 16, 2022
In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
User Pilot
MARCH 23, 2023
What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:
FastSpring
APRIL 26, 2022
Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.
SaaStr
NOVEMBER 2, 2019
Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? What questions reveal the most? Harry Stebbings. Krish Subramanian.
CustomerSuccessBox
JULY 11, 2022
Anyone who jumps ship is a dead-end for customer success in their eyes. These establishments devote all of their time and resources to pampering newcomers, allowing other customers to suffer the door slamming on their exit. Exit Interview or phone call: Calling clients could add a more personal touch.
User Pilot
JULY 27, 2023
The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.
Expert insights. Personalized for you.
148 
Let's personalize your content