CustomerSuccessBox

JULY 11, 2022

Anyone who jumps ship is a dead-end for customer success in their eyes. These establishments devote all of their time and resources to pampering newcomers, allowing other customers to suffer the door slamming on their exit. Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session?

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

ProfitWell

MAY 8, 2020

What do you mean, customer success shouldn't sell? Too often, we hear statements like, “Customer success shouldn’t sell.” It means convincing customers to do something—like take a meeting, adopt your solution, see the value you can provide, or be a reference. Now, what's happening in B2B SaaS news?

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

User Pilot

APRIL 24, 2024

If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Book a demo now to find out more.

SaaS Payments 100

SaaS Payments Retention Payment Services Payment Solutions 100

ProfitWell

NOVEMBER 12, 2019

A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Discounting is a huge topic of interest in the subscription world and unnecessary discounts can have a negative impact on your business.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. We abstracted the way a lot of the complexity of payments.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SmartKarrot

AUGUST 11, 2021

“A customer is a King”, an age-old business mantra that emphasizes the importance of customers or would-be customers in every business. The lifeblood of the SaaS business is its customers. A smart customer always keeps a tab on a product’s prices so that it does not pinch their pocket in the long run.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

User Pilot

MAY 9, 2024

Like a customer profile template or an in-app survey template. With Userpilot you can create onboarding flows, collect customer feedback, and measure success with analytics. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer onboarding?

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

MAY 8, 2024

Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Why is it important to satisfy customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Lou Assist lacks any localization capabilities which makes creating in-app experiences for different languages a time-consuming hassle.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

SmartKarrot

MAY 29, 2020

Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. This way, you will let the interviewer know that you are a skillful individual and respect yourself. Usually, some interviewers press further and talk about a specific number.

Management 10

Management Healthcare SaaS Payments Technical Review 10

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Below, we’ve shared the transcript of Harry’s interview with Travis. What questions must you ask? Harry Stebbings.

Underperforming Technical Team 157

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 157

User Pilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. Personal interviews.

SaaS Payments 87

SaaS Payments Marketing Payment Solutions SaaS 87

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. IBSFintech.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Intercom, Inc.

AUGUST 29, 2019

That’s why one of my favorite interview questions is, “What are you passionate about?” For instance, if I asked you that question, you could say, “I really like customers, and I really want to do right by them and make sure our product’s a good fit.” You’re doing super detailed payment-optimization work with them.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

wepay

MARCH 23, 2018

So no one approach is going to be successful for all. Sixteen Ventures’ customer-success blog by Lincoln Murphy provides a list of 21 different growth marketing hacks specifically for SaaS businesses. Pierre Lechelle interviews David Darmanin, CEO of Hotjar , to get that contrarian viewpoint.

SaaS Payments 40

SaaS Payments Marketing SaaS Payments 40

SaaStr

AUGUST 6, 2020

Below, we’ve shared the transcript of Harry’s interview with Chen. More than just having four customers with one of those customers, I was in a competitive situation with a 500 person company. Chen Amit: I can tell you that the first customer that went live, the moment the customer went live, obviously the system collapsed.

Sales Hiring 243

Sales Hiring Payment Services Payment Solutions SaaS Payments 243

User Pilot

JUNE 19, 2023

TL;DR Conversion happens when someone takes a desired action on your app or website. Common conversion examples include visitor to trial, trial to paid, and freemium to paying customers. Customer success conversion funnel: onboarding , repeat purchase that results from adoption , then account upgrades.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Why does Harry believe investing in customer success is far more important than customer acquisition? * Harry Stebbings.

SaaS Payments 211

SaaS Payments Payment Methods Finance Payments 211