ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Develop and execute strategic success management plans to foster long-term customer relationships.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

SaaStr

JULY 14, 2025

.” Year-Round Elite Executive Access 5,000,000+ Monthly Touchpoints Across Executive-Focused Channels Our integrated ecosystem ensures continuous visibility among VP+ decision makers throughout their evaluation process: 🎧 #1 Executive B2B Podcast : 240,000+ monthly downloads Top 0.5% Stop settling for mixed audiences.

Scale 185

Scale Leadership AI Outsourced Development 185

Buffer Resources

FEBRUARY 13, 2025

As a consultant, having a flow of high-quality clients is a must for steady, sustainable business growth (and making the rent every month). While many lead generation channels need constant investment in ads or sales (things that solo consultants often don’t have the budget for), LinkedIn offers a way to bring new clients to you.

Consulting 93

Consulting Social Media Engagement Trends 93

Sales Hacker

DECEMBER 17, 2024

Highlights: (5:22) The power of customer intimacy in product development. (15:41) The consulting mindset was quite helpful there. The challenges and rewards of founding and growing a startup for nine years. Strategies for building relationships with PR outlets, reporters, and analysts.

Scale 102

Scale Engineering Acquisition Scaling 102

Stax

JUNE 3, 2025

SaaS vs PaaS While SaaS provides complete software solutions, PaaS (Platform as a Service) offers the tools and environment developers need to build, test, and deploy their own applications. PaaS is ideal for companies building custom apps or needing specific development frameworks without managing infrastructure from scratch.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

ChurnZero

OCTOBER 25, 2024

A way that adds necessary capacity as your business grows, prevents or relieves overwork and burnout from those already on the team, adds new skill sets and new ideas, all while maintaining the team culture and dynamics you’ve worked so hard to develop and the superb customer experience your customers have come to expect. Go light to go fast.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

Chart Mogul

JANUARY 9, 2025

This model typically requires a more hands-on, consultative approach, with sales reps working closely with potential customers over an extended period. The beginnings of a sales playbook Develop a place where you can store fungible assets that help you throughout the sales process. How is it different from transactional sales?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Scytale

NOVEMBER 4, 2024

Develop and apply thorough data protection policies as part of your compliant security program to ensure you meet the necessary SOC 3 requirements. You can do it in-house, use automation tools, or engage a consultant. Document everything so that you can easily prove compliance when the auditor checks.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

How To Buy Saas

FEBRUARY 25, 2025

Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. These organizations value Salesforces rich features and add-on modules, even if it means handling more complexity (often via dedicated admins or consultants).

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

SaaStr

JULY 7, 2025

Next Steps: 📧 Email : sponsors at saastrinc.com 📅 Strategy Call : Schedule your custom S-tier partnership consultation 🎯 Secure Your Position : Limited 2025-2026 partnerships available S-tier results require S-tier strategy. pic.twitter.com/8UDvVvMHPD — Jason ✨👾SaaStr.Ai✨ Stop settling for generic B2B marketing.

Scale 216

Scale Outsourced Development Leadership AI 216

ChurnZero

JANUARY 6, 2025

That will open the way for CSMs to focus, increasingly, on handling complex issues and developing strategic solutions for the largest clients. The best CS leaders will double down on building intentional, human connections with their most valuable customers, says customer growth consultant and author Noah Fleming.

Trends 52

Trends Customer Success Scale SaaS 52

ChurnZero

JANUARY 10, 2025

You develop digital strategies to cover that segment, with opportunities for customers to raise their hand and connect with a pooled CSM or other resource when the need arises. The rapid pace of development and new capabilities in AI mean well probably see new uses in 2025 beyond this list that we havent even thought of yet!

Trends 52

Trends Customer Success Technical Review Artificial Intelligence 52

How To Buy Saas

JUNE 18, 2025

The global AI race is heating up as nations race to develop full-stack AI systems – integrated pipelines from data and hardware to models and applications. SK’s government also passed Asia’s first comprehensive AI law in December 2024 to govern AI development and trust. Governments and companies now invest billions: the U.S.

AI 69

AI Scale Technical Review Software Review 69

Full Session

DECEMBER 30, 2024

PostHog also helps product managers and developers looking to improve their products. While it doesnt have traditional support channels, it has paid support plans that give you direct access to the developers who can help you solve issues. LaunchDarkly LaunchDarkly is a feature management tool built for developers.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Valuize Consulting

NOVEMBER 25, 2024

Collaborating with Finance to Develop Models Capturing Short-Term Costs and Long-Term Benefits Payback Period (PP): The Payback Period measures how long it takes for an investment to generate cash flows sufficient to recover its initial cost. The goal is to enhance customer retention, reduce churn, and increase upsell opportunities.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Teamgate

JUNE 27, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. CHAMP excels in complex, consultative sales with multiple stakeholders. Case Studies Learn best practices from our customers. Affiliate Program Earn cash commission on every referral!

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

Sales Hacker

OCTOBER 18, 2024

Areas with the greatest data are those that are furthest developed” – Mike Levy (CRO of SalesIntel) Mike’s comment underscores the fact that while AI is rapidly advancing, there’s still much to learn, and the most progress is happening where data is abundant. Lots of interesting things, but nobody has figured it out. Link to GPT.

Sales Recruiting 107

Sales Recruiting Software Review Scale AI 107

Valuize Consulting

NOVEMBER 5, 2024

Developing flexible mapping frameworks by utilizing tools and methodologies that accommodate the variety and variation in customer journeys allows for customization and adaptation to individual customer needs.

Scale 52

Scale Systems Review Social Media Retention 52

SaaStr

JUNE 23, 2025

The Great SDR Downsizing: 36% of B2B Companies Cut Sales Development Teams in 2025 Based on data from Emergence Capital’s “Beyond Benchmarks” report surveying 560+ venture-backed B2B software companies The whispers have been growing louder in SaaS corridors: “Is this the end of the SDR?”

B2B 167

B2B Headcount Development Sales 167

SaaStr

JUNE 19, 2025

The account growth managers are essentially running mini-consulting businesses: Managing accounts spending $50+ million annually Leading teams of 20+ people Understanding customer architecture better than the customers themselves Making business proposals for new projects and use cases This specialization makes sense given the complexity.

AI 269

AI DevOps as a Service Scale Outsourced Development 269

Valuize Consulting

MARCH 16, 2025

For the C-Suite of Today’s Competitive B2B Technology Landscape: Feature-driven product development is no longer enough. Example: Use AI-driven churn prediction to inform resource allocation for customer success initiatives, product development, sales tactics and messaging.

Scale 52

Scale AI Customer Lifetime Value Technical Review 52

Chart Mogul

FEBRUARY 13, 2025

That means having each involved in key GTM hiring processes, aligned on the shared GTM tech stack and developing their strategies together. The marketing team qualifies these leads and then hands them to inbound sales development representatives (SDRs) once theyre identified as sales-ready. What comes first: sales or marketing?

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

How To Buy Saas

MAY 21, 2025

This consultative approach means youre not just buying software, youre getting advice on improving your recruitment, which is a big plus for teams new to ATS software. Companies with very strict brand guidelines might find the design options somewhat constrained without developer help.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Sales Hacker

JANUARY 7, 2025

We’re always in a rush to get to the outcome or the next step, but like, you know, it sounds cliche, but like that journey and that progression is where you’re actually developing all of the skills that will in turn serve you for that next chapter. They already have millions of consultants looking at that.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

Valuize Consulting

JUNE 10, 2025

For CS Operations, this means: Wasted Design & Build Effort: Hours of your team’s meticulous configuration and development work are discarded, leading to immense frustration and project delays. Initiate Early Engagement: Don’t wait to be told. Document how your configurations meet security standards.

Customer Success 52

Customer Success Technical Advisors Data Underperforming Technical Team 52

Valuize Consulting

NOVEMBER 19, 2024

By anticipating common client issues, you can develop self-service content or deliver proactive guidance. Model Development and Ongoing Training Machine learning models are trained on historical data to identify patterns linked to outcomes like renewals or new product interest.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

SaaStr

JUNE 26, 2025

Today’s abundance of capital—and the speed of AI development—creates different incentives. If AI tools can bill like consultants rather than software, market sizes expand dramatically. Early evidence from legal AI and developer tools suggests this is possible, but only for specific use cases.

Artificial Intelligence 243

Artificial Intelligence AI ChatGPT B2B 243

SaaStr

JUNE 27, 2025

The Professional Services Gold Rush: High-value knowledge workers (doctors, lawyers, consultants) are early adopters willing to pay premium prices for AI that actually understands their work. . #3: The AI Coding Boom Generated $1.3B ARR across the ecosystem Net new revenue generated: $1.3B 3: The AI Coding Boom Generated $1.3B

AI 249

AI Scale Headcount Revenue 249

Sales Hacker

DECEMBER 6, 2024

For example, in a revenue model, a CS leader may be tasked with transforming a team from high-touch, white-glove support to a consultative approach emphasizing value realization and expansion. While they both come with their advantages, they also come with their challenges. In customer success, domain expertise is paramount.

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

Sales Hacker

APRIL 1, 2025

Because remember partners, they just love to do the implementations and get more hours for bespoke coding and um, you know, one-off development. And, um, you know, the best sellers do a lot of active listening, um, do a lot of consultative selling. Uh, so a lot of focus on mutual development and mutual success.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

FastSpring

APRIL 3, 2025

And then it goes into web, all the things needed for websites from copywriting, design, development, to pushing out WordPress websites is the majority of the work that we do. So I moved to Boston, worked in internet consulting for a while, also worked with the mayor on bridging the digital divide, so still technology. Yes, exactly.

Branding 99

Branding Social Media AI Search Outsourcing Services 99

Sales Hacker

FEBRUARY 25, 2025

Having started my career in consulting, it was about going into different industries, solving different problems. So here is how I would do it without the outside consultants and if I were a smaller business. And because I started in consulting, I’ve always taken this very like servant leadership approach. Absolutely.

Sales Hiring 84

Sales Hiring Marketing Technical Review Sales Recruiting 84

SaaStr

APRIL 1, 2025

This is particularly true when: Selling to developers Selling in regulated industries Vertical SaaS environments Dealing with complex solutions like data lakes The critical question: can AI transform generalist sellers into subject matter experts? ” AI tools won’t change this fundamental cultural dynamic.

Scale 208

Scale Sales Hiring Underperforming Technical Team Headcount 208

User Pilot

MARCH 5, 2025

Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers. Criterion Does It Deliver? Orchestrating customer journeys in Pendo. Criterion Does It Deliver?

Software Review 52

Software Review Engagement Software Scale 52