Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. It’s an effective strategy for building customer loyalty.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 179

Scale Underperforming Technical Team Scaling Leadership 179

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Buffer Resources

OCTOBER 24, 2023

  Agencies that were good at providing technical assistance or managing paid channels left clients, like my employers and other businesses we worked with, hanging when it came to content strategy and development.  While cold outreach works, it’s hard, and you’ll always be in a position of weakness. 

Outsourcing Services 112

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 112

Intercom, Inc.

FEBRUARY 18, 2020

Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. We have a small but really great infrastructure team who help maintain fast development environments. There was a time when you couldn’t do anything serious without jQuery.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role? Matt Oberhardt: So, we have metrics that kind of roll up as a team. It’s just poor form.

Sales Recruiting 88

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 88

ChurnZero

FEBRUARY 2, 2021

To end the cycle of terrible, horrible, no good, very bad meetings, try out these approaches designed to ensure everyone has the chance to be heard and make better use of the time we’re given. Provides a forum for cross-team collaboration and rapport building. Best Fit: Team development.

Underperforming Technical Team 40

Underperforming Technical Team Technical Review Construction Compensation 40

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

A Smart Bear

FEBRUARY 26, 2019

Startup strategy is like Kung Fu. Founders almost never have a real strategy. They say things like “we have a unique feature” and “the incumbents are dumb,” which might be true, but isn’t a strategy. Sometimes that’s a dream team that weathers the storm that sinks the other boats. Multitasking is bad.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

How To Buy Saas

APRIL 4, 2023

Here are a few key tips you’ll want to follow when constructing your next campaign: Keep it simple: A cluttered email can be overwhelming and distracting for your audience. But even with a well-crafted strategy, it’s still possible for your content to fall short. Want more on marketing?

Marketing 52

Marketing Sales Social Media Underperforming Technical Team 52

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Andreessen Horowitz

OCTOBER 16, 2023

What are the strategies, mindsets, tools to help us decide? How can we operationalize a good decision process and decision hygiene into our teams and organizations? How can we operationalize a good decision process and decision hygiene into our teams and organizations? Good decision, bad outcome — that would be bad luck.

Underperforming Technical Team 81

Underperforming Technical Team Investment Scale Sales Hiring 81

Baremetrics

DECEMBER 12, 2019

Executives’ jobs are highly focused on motivating their team members to be as growth-minded as possible. One of their key goals is “dependent upon the collective energy, intelligence, and contributions of all of our team members.”. At Venngage, we believe in winning and losing together, as a team. Go Back to Basics.

Social Media 96

Social Media Construction Growth Hacking Underperforming Technical Team 96

CustomerSuccessBox

DECEMBER 12, 2019

Not only investment but a change in mindset along with continuous efforts from the whole team is required to get exponential results. Making the Customer Support team do Customer Success. Here they make the mistake of making the customer support team do customer success. . Can a software developer do sales?

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Alex is the boss. Use content to get them there. Speak to your customers.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. We’re focusing on how to win in the new sales era: new go-to-market strategies, deeper funnel insights and actionable takeaways for your entire organization from revenue leaders at high-growth startups and fortune 500 companies.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Practical Advice on SaaS marketing

OCTOBER 8, 2013

I assume "The Bulkhead Man" could probably handle a lot of other construction projects around the house: build a deck, hang new cabinets, replace siding, whatever. But that would be a bad idea. This work by Peter Cohen, SaaS Marketing Strategy Advisors is licensed under a Creative Commons Attribution 3.0 Unported License.

Marketing 100

Marketing SaaS Underperforming Technical Team Acquisition 100

OpenView Labs

AUGUST 28, 2019

As a manager or HR leader, you can use the following strategies to foster that feedback-friendly culture and optimize employee performance at your organization. You can’t tell someone they are doing a good or bad job if they don’t understand their role in the first place. Build the Proper Foundation. Use Different Types of Feedback.

Construction 41

Construction Underperforming Technical Team Technical Review Compensation 41

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Neil Patel

JULY 7, 2020

But just because a keyword doesn’t meet all of those 3 requirements doesn’t mean that it isn’t good for you and your strategy. It’s great to pass along to your team members and your content writers as well (and even your developers!) When looking for keywords, ideally you want ones that meet all 3 of those requirements.

Underperforming Technical Team 145

Underperforming Technical Team Content Marketing Advertising Construction 145

Neil Patel

NOVEMBER 25, 2020

You don’t want your audience to make bad decisions. Bad decisions can lead to buyer’s remorse, which can paint your brand and the overall experience in a negative light. Brands have worked “joy marketing” into their strategies for decades, aiming to make their audience feel warm, comfortable, and happy.

Marketing 145

Marketing Sales Underperforming Technical Team B2B 145

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Loving our podcast content? * First, what is continuous customer development? What is the process to do it efficiently? Does it have to be in person?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

DECEMBER 5, 2019

And we had been talking about that and I also run corporate strategy. Actually what I found was a little disarming, a little unfortunate, because there was a lot of, I think, bad experiences in the past with corporate venture capital and with earlier stage companies or with other VCs working with CVCs as they were once called.

Development Team Review 131

Development Team Review Scale Technical Review Software Review 131

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 142

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 142

Andreessen Horowitz

OCTOBER 16, 2023

Bansal shares this and other key milestones and frameworks for company building in conversation with a16z general partner Peter Levine; enterprise deal team partner Satish Talluri (who was a director of product and growth operations there); and Sonal Chokshi. the night before it was to IPO). It’s a bit of a chicken-egg thing.

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 264

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 264

Sales Hacker

OCTOBER 23, 2019

You fail to distinguish the bad habits from the good ones and the whole experience blurs into one. Failed to establish trust with your support team. Establish trust with your support team and respect their areas of expertise. 4) Continuous personal development. That’s why salespeople are SO resistant to change.

Underperforming Technical Team 45

Underperforming Technical Team Construction Development B2B 45

Neil Patel

JANUARY 20, 2021

Then, we’ll dive into some strategies to increase your page’s organic reach. Post your team photos like Zappos. Bombarding your fans with 10 poor-quality updates in an hour. These will give you a good guideline for launching an effective content strategy. 20 Strategies to Boost Facebook Organic Reach.

Social Media 145

Social Media Software Review Branding Engagement 145

SaaStr

DECEMBER 31, 2019

Learn how to apply consumer grade growth, engagement, design, and prioritization strategies to increase adoption within your products. She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Intercom, Inc.

DECEMBER 21, 2021

Productboard founder and CEO Hubert Palan on mastering product strategy. Far too many businesses rely on early-on hunches to inform their product strategies. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

APRIL 14, 2023

As a manager, it can be challenging to juggle multiple responsibilities and lead a team effectively. Whether you’re managing a remote team, navigating digital transformation, or resolving conflicts, it’s important to have the skills and knowledge to tackle these challenges head-on.

Technical Review 10

Technical Review Management Underperforming Technical Team Scale 10

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How have you altered and developed as a CEO do you think? Is that not?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Backlinkfy

JULY 10, 2019

Some of the best industries are insurance, medical, legal, and real estate because they provide high lifetime customer value with massive potential for development. This means that you may need to refund your clients for bad leads. Construct A Grading Structure For Prospects Not all leads are equal.

Technical Review 40

Technical Review Development Team Review Software Review Marketing 40

User Pilot

APRIL 25, 2024

Learn not only what powerful open-ended questions look like but also the key strategies behind crafting them. Userpilot is an all-in-one solution for product teams that allows you to build bespoke in-app surveys with open-ended, Likert scale, and multiple choice questions (among other things) without any coding. Let’s get started.

Scale 52

Scale Underperforming Technical Team SaaS Interviewing 52

SmartKarrot

JULY 18, 2022

Develop your unique personality. Every CSM should develop a unique personality. As a brand, you need to develop an identity that focuses on customer health, customer loyalty, and customer satisfaction. This will envelop the overall customer strategy and improve operations at large. Manage customer expectations.

Customer Success 10

Customer Success Underperforming Technical Team Management Scale 10

SmartKarrot

APRIL 15, 2020

The dictionary defines the term “Playbook” as a “book containing a sports team’s strategies and maneuvers”. The purpose of a playbook is to build scalable processes for your customer success team. Playbooks help you align your teams, and help make on-boarding of new CSMs easy. What is a playbook?

Customer Success 10

Customer Success Underperforming Technical Team Construction Technical Review 10