Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. Now, as one of the managers of a global support team that is quickly scaling, I can completely understand not only the necessity but the benefits of tracking KPIs. But KPIs carry the risk of seeming impersonal.

Customer Support 154

Customer Support Underperforming Technical Team Scale Construction 154

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 176

Scale Underperforming Technical Team Scaling Leadership 176

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . Still, effective, quick decision-making is a skill we crave and can increase agility, energy, and momentum within any team. . What would a better option look like? Stage 6: Review the decision.

Underperforming Technical Team 257

Underperforming Technical Team Construction Benchmarks Data 257

Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. At Intercom, we’ve developed the GEMS framework to help everyone on our teams achieve best-in-class written communication. Prospects and customers can only subscribe to that ideology if they experience it firsthand with our teams”.

Communication 118

Communication Underperforming Technical Team Sales Technical Review 118

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Buffer Resources

OCTOBER 24, 2023

  Agencies that were good at providing technical assistance or managing paid channels left clients, like my employers and other businesses we worked with, hanging when it came to content strategy and development.  After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team. 

Outsourcing Services 114

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 114

Audacix

FEBRUARY 14, 2023

I'm going to reveal to you a specific automated penetration testing tool that not only helps you discover vulnerabilities, but it's one that is actually built to be used by your software development team without the need for help from external security teams. How Do You Automate Penetration Testing? It is simple!

Cybersecurity 52

Cybersecurity Underperforming Technical Team DevOps as a Service SaaS 52

OpenView Labs

JANUARY 8, 2021

What’s your biggest weakness? “‘Tell me about the last piece of constructive feedback you received and what you did with that feedback.’. A candidate who can’t give me a real answer may not be open to feedback or may lack the humility I want to see on my team.”. It’s just not productive. I have two: 1.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

TrackStreet

JULY 20, 2023

Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) against the new location’s potential to generate revenue. Not all online marketplaces have relationships with all shipping carriers.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

InsightSquared

MARCH 8, 2021

To me, choosing to challenge means that you have to choose to withstand passive aggression and constructively challenge traditional concepts of hierarchy to make real improvements. Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Intercom, Inc.

FEBRUARY 18, 2020

Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. We have a small but really great infrastructure team who help maintain fast development environments. This time we’ll construct a text node and insert it, that’s static.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

User Pilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. It’s like trying to construct a bridge without ever stepping onto the riverbank. What is user research?

User Experience 104

User Experience Interviewing SaaS Underperforming Technical Team 104

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role? Matt Oberhardt: So, we have metrics that kind of roll up as a team. It’s just poor form.

Sales Recruiting 79

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 79

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

A Smart Bear

FEBRUARY 26, 2019

The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s a dream team that weathers the storm that sinks the other boats. The bad news is, you don’t know ahead of time what that thing will be. Multitasking is bad.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

ChurnZero

FEBRUARY 2, 2021

To end the cycle of terrible, horrible, no good, very bad meetings, try out these approaches designed to ensure everyone has the chance to be heard and make better use of the time we’re given. Provides a forum for cross-team collaboration and rapport building. Best Fit: Team development. The Round-Robin Meeting. “In

Underperforming Technical Team 40

Underperforming Technical Team Technical Review Construction Compensation 40

Sales Hacker

APRIL 5, 2022

Good companies vs. bad companies [22:48]. Outreach allows you to commit to accurate sales forecasting, replace manual process with real time guidance, and unlock actionable customer intelligence that guides you and your team to win more often. Well, if you haven’t, your sales team should be in one soon. Ask questions.

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

Andreessen Horowitz

OCTOBER 16, 2023

How can we operationalize a good decision process and decision hygiene into our teams and organizations? They begin by quickly covering common pitfalls in decision-making, then share specific tools not to do and to do, including how to operationalize good decision hygiene into teams. Good decision, bad outcome — that would be bad luck.

Underperforming Technical Team 77

Underperforming Technical Team Investment Scale Sales Hiring 77

How To Buy Saas

APRIL 4, 2023

Here are a few key tips you’ll want to follow when constructing your next campaign: Keep it simple: A cluttered email can be overwhelming and distracting for your audience. One way to ensure your email content is up to par is by fortifying your existing marketing team and bringing in some new blood. Want more on marketing?

Marketing 52

Marketing Sales Social Media Underperforming Technical Team 52

Baremetrics

DECEMBER 12, 2019

Executives’ jobs are highly focused on motivating their team members to be as growth-minded as possible. One of their key goals is “dependent upon the collective energy, intelligence, and contributions of all of our team members.”. At Venngage, we believe in winning and losing together, as a team. Go Back to Basics.

Social Media 96

Social Media Construction Growth Hacking Underperforming Technical Team 96

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

CustomerSuccessBox

DECEMBER 12, 2019

Not only investment but a change in mindset along with continuous efforts from the whole team is required to get exponential results. Making the Customer Support team do Customer Success. Here they make the mistake of making the customer support team do customer success. . Can a software developer do sales?

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Alex is the boss. Use content to get them there. Speak to your customers.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. If they don’t match the persona market, these contacts are not likely to offer constructive criticism given they may not even relate to the pain you are seeking to address.

Startup 178

Startup Sales SaaS Systems Review 178

Practical Advice on SaaS marketing

OCTOBER 8, 2013

I assume "The Bulkhead Man" could probably handle a lot of other construction projects around the house: build a deck, hang new cabinets, replace siding, whatever. But that would be a bad idea. Here's a photo of mine, partially obscured by a very healthy holly bush. He could rightly call himself a "contractor" or "handyman."

Marketing 100

Marketing SaaS Underperforming Technical Team Acquisition 100

OpenView Labs

AUGUST 28, 2019

You can’t tell someone they are doing a good or bad job if they don’t understand their role in the first place. In addition to goals, managers and team leads that provide feedback need to have the proper training and tools to do so. Most importantly, you need to help [them] give clear, honest and constructive feedback.”.

Construction 41

Construction Underperforming Technical Team Technical Review Compensation 41

Neil Patel

JULY 7, 2020

It’s great to pass along to your team members and your content writers as well (and even your developers!) But if your team does want something more detailed, I’ve also created a thorough SEO checklist that is 20 pages long. But of course, you probably don’t have the time, resources, or team to do the custom research we did.

Underperforming Technical Team 145

Underperforming Technical Team Content Marketing Advertising Construction 145

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We can see how many appointments that my team has had, how many emails they’ve sent out. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

FastSpring

JANUARY 26, 2024

But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” Product teams can better improve and develop products when customer success has helped identify what customers need. I had poison ivy really bad.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

Neil Patel

NOVEMBER 25, 2020

You don’t want your audience to make bad decisions. Bad decisions can lead to buyer’s remorse, which can paint your brand and the overall experience in a negative light. Women’s suffrage, for example, developed from anger and frustration. But it can be helpful if you leave the audience a bit more open to influence.

Marketing 145

Marketing Sales Underperforming Technical Team B2B 145

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 250

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 250

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Loving our podcast content? Does one have to move to enterprise? Does it have to be in person?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. So it’s not a royal we it is a team of teams, we. But that’s not where they started. Jera Brown Nice.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115