SaaStr

MARCH 31, 2024

We could talk about CAK and LTV, and economics, and fundraising, and entrepreneurship, and SaaS and engineering, and product management, but instead I chose to talk about culture and people, which is a little bit of an odd topic for a CTO to pick up. I was wondering what should we talk about? This was a big lesson learned.

Part-Time CTO 250

Part-Time CTO CTO Hire CTO Coach CTO 250

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. And, you know, Carl’s role at WP Engine focuses on this in a big part. Jump to highlights.

Software Review 144

Software Review Technical Review Development Team Review Branding 144

User Pilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Interview existing customers Another good way to identify emerging market gaps is by interviewing your customers. Spotting market gaps: interview invite.

Underperforming Technical Team 84

Underperforming Technical Team Marketing Market Research Outsourced Development 84

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

DECEMBER 21, 2021

There are plenty of resources and advice on unlocking the secrets of the engineering management career path. Listen to the rest of the interview here. Listen to the rest of the interview here. Karen Peacock: In college, I studied math and computer science and engineering. Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Mucker Capital

OCTOBER 22, 2018

Whether it’s cyberattacks that can take a network down, or compliance regulations where if you’re not in compliance you can get fined millions of dollars, or SOX (Sarbanes-Oxley Act), which if you’re not in compliance with you could have risks to your financials. What happened next? I think that was actually the easier part.

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. As for Allie, prior to founding Mapistry she started her career in MIT’s Lincoln Lab before joining IQ Engines (acquired by Yahoo). Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search.

Sales Hiring 131

Sales Hiring Underperforming Technical Team Technical Advisors Scale 131

Audacix

AUGUST 11, 2023

While there are many aspects of the Bill that are yet to be finalised, what we do know is that companies who leave it until the last minute to begin their compliance journey will invariably fail in their efforts. Overall the bill expands compliance requirements for information security teams around personal data protection.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

Natalia Luneva

JUNE 2, 2021

I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . Virtual summits can work even in a complex industry such as compliance and regulations. . #1 Video marketing has developed into event marketing and now encompasses a much broader scope of content formats.

Scale 105

Scale SaaS compliance Education 105

Stax

MAY 30, 2024

You can write a case study by interviewing a client, stating their challenges before using your product, and showing how your product was the solution they were looking for. On top of providing all the tools users need to accept payments, we also ensure security and compliance in all payment transactions.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Intercom, Inc.

MAY 4, 2018

She eventually became a compliance officer on a different team using many of the same skills. Get them involved in interviews and training for new hires; give them a chance to run meetings to hone their communication skills. I’ve also found I can help people test their aspirations against reality to make their goals more tangible.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Customer Support 223

Natalia Luneva

JUNE 28, 2021

And recently I interviewed some of them asking a few essential questions: What marketing goals are you pursuing with your podcast? . It is easier to schedule a podcast interview with my target customer than it is to schedule a sales meeting. The quality of the relationship is far deeper after an interview than a demo. (2)

Sales Recruiting 52

Sales Recruiting Marketing Construction Interviewing 52

User Pilot

OCTOBER 6, 2023

The B2B marketing funnel focuses on creating awareness, building interest, and generating qualified leads through content marketing, search engine optimization, and social media marketing. Build a comprehensive user persona by collecting data through methods such as surveys, interviews, and analytics to gather valuable customer data.

B2B 92

B2B Development Team Review Software Review Marketing 92

SaaStr

JULY 5, 2021

If you’re a great engineer, who do you think you’re going to be better at hiring? Other great engineers or great sales people? The answer is obvious, you’re going to likely hire super engineers and very mediocre sales people. So delegating these functions will for sure have the highest success rate.

Part-Time VPE 247

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 247

User Pilot

MAY 20, 2024

Enterprise : The Enterprise plan uses custom pricing and includes custom roles/permissions, access to premium integrations , priority support, custom contract, SLA, SAML SSO, security audit, and compliance (SOC 2/GDPR). Live interview transcript. Source: Userzoom. Design usability tests. Semrush’s dashboard view.

Software Review 52

Software Review AI Search Scale SaaS 52

Andreessen Horowitz

NOVEMBER 17, 2023

Joe: The first time I met you was in the interview process. I thought, “wow, this is going to be a great engineering partner to work with. And so, as I went around and I interviewed some of the other executives, I heard similar things. And that would mean that there would be less lift on the engineering organization.

Sales Hiring 85

Sales Hiring Scale Sales Underperforming Technical Team 85

SaaStr

AUGUST 6, 2020

Below, we’ve shared the transcript of Harry’s interview with Chen. So, for the second year, it was mostly me doing all the engineering and product and most of sales out of Israel and he supporting me in the US. So, you onboard your payees, we do tax compliance, we do AML compliance at the front end. Harry Stebbings.

Sales Hiring 217

Sales Hiring Payment Services Payment Solutions SaaS Payments 217

SaaStr

JANUARY 17, 2020

What do CIOs really want to see in the form of security and compliance? How can startups clearly and articulately present their plans for security, compliance and change management? 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Harry Stebbings. Yousuf Khan.

CTO Hire 132

CTO Hire compliance Scale Startup 132

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. Below, we’ve shared the transcript of Harry’s interview with Tamar. Harry Stebbings. Prior to that direct listing in 2019, Slack raised over $1.3

VP of Engineering 230

VP of Engineering Software Review Technical Review Underperforming Technical Team 230

SaaStr

JULY 2, 2019

Kevin : In the ’90s, when we were selling Oracle, I was a solutions engineer. The first two weeks in sales, if you are focused on becoming an extension of the marketing engine that’s already built this goodwill with the buyer, is all about learning how to become an inbound marketing expert. Pretty natural right?

Enterprise 141

Enterprise Scale Sales Hiring SMB 141

OpenView Labs

AUGUST 27, 2020

Any true self-serve motion where you spin up an account, load your data and then swipe a credit card goes against the grain for any end user who is trained in proper risk management and compliance (AKA: any security buyer). I also interviewed GreyNoise founder Andrew Morris for this piece and was impressed with how he thinks about the space.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Offloaded Sales Tax And Compliance Management At FastSpring, we act as the merchant of record for all transactions on your site, making us responsible for collecting and remitting taxes on your behalf.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

JANUARY 31, 2020

Below, we’ve shared the transcript of Harry’s interview with Eugenio. Eugenio Pace: I think pricing and packaging is probably one of those things that as engineers… I’m an engineer, my background is in engineering. Harry Stebbings. Eugenio Pace. So meaning that you can do meaningful stuff within those limits.

Scale 167

Scale Sales Hiring Pricing Leadership 167

SaaStr

MARCH 26, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Intercom, Inc.

JULY 12, 2018

Adam: For the book, you actually interviewed outside sources like Marc Andreessen, Sam Altman at Y Combinator, Claire Hughes Johnson at Stripe about their perspectives on the various topics you tackle in the book. Adam: What’s an example where an interview subject challenged your point of view that really sticks out?

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

ProfitWell

OCTOBER 1, 2019

Tell me, explain how you think about testing this in an interview. It's a thought exercise where, while conducting an interview, you ask yourself, “do I want to be on a cross-country flight with this person?”. Chances are that your technology leads were your best engineers. Compliance. Ever heard of the airplane test?

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

MARCH 18, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

SaaStr

APRIL 3, 2020

Below, we’ve shared the transcript of Harry’s interview with Anthony. Basically I was recruiting engineers for Bay area based startups and the problem with it was that the year was 2008, and it was a really tough time for hiring, but an even worse time for recruiters. Harry Stebbings. Anthony Kennada. Doug Pepper.

Sales Recruiting 168

Sales Recruiting Sales Hiring Scale Branding 168

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Below, we’ve shared the full transcript of Harry’s interview with Peter Yared. Peter Yared. Michael Seibel.

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128

Point Nine Land

MARCH 7, 2019

Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. Pre-revenue Aaron Patzer, the founder of Mint, once said: “When valuing a startup, add $500k for every engineer, and subtract $250k for every MBA”. Not sure what your subsidiary structure etc.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

User Pilot

MARCH 11, 2024

Basically, without technical knowledge or a dedicated engineering team, you can’t start collecting feature engagement data right away. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). import) to submit your batch. Conclusion There you have it.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

MARCH 11, 2024

Basically, without technical knowledge or a dedicated engineering team, you can’t start collecting feature engagement data right away. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). import) to submit your batch. Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SaaStr

NOVEMBER 22, 2019

Below, we’ve shared the transcript of Harry’s interview with Travis. Travis Bryant: So I was in services at a software company and then had this pivot point to go either into product management or into sales and sales engineering. Harry Stebbings. Travis Bryant. Aydin Senkut. Roelant Prins. And so here’s what I mean.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

Intercom, Inc.

MAY 24, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. We actually had three engineers and three people that we categorized as growth, which included sales, marketing, customer development, product development and ideation. One of our first products was a Watchlist API, which is for OFAC compliance.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

FastSpring

JANUARY 8, 2019

Search engine listings that are shown based on their relevance to a query, as opposed to paid-search results that are shown because a site owner paid for an ad or paid to be featured. Payment Card Industry compliance (PCI). These metrics are often based on customer reviews, interviews, and surveys. Search Engine Marketing (SEM).

Payment Methods 64

Payment Methods Merchant Services Payment Services Outsourcing Services 64

Sales Hacker

MAY 19, 2020

Now, without further ado, let’s listen to this interview with Tom Williams. On the engineering side, it’s become a little bit more challenging, just because they’re used to sitting next to each other and looking at each other’s code. With Outreach, it’s possible. About Tom Williams & DealPoint [2:11].

Scale 93

Scale Payment Methods Payment Services Sales Hiring 93

User Pilot

MARCH 11, 2024

You will need the help of your engineering team to set up and configure the tool — The platform’s advanced functionalities, custom event tracking and segmentation, might require a steeper learning curve, especially for those without a strong background in data analysis. Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52