ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

Blulogix

FEBRUARY 27, 2024

It synthesizes the wealth of knowledge shared in our blog series, providing a cohesive, in-depth exploration of agile monetization strategies that are shaping the future of business success. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. That’s where digital playbooks come into play.

compliance 10

compliance Customer Success Technical Review Systems Review 10

Scytale

FEBRUARY 13, 2024

Perhaps it’s a new approach to customer success, an exciting marketing strategy, or a tech solution that could rescue you from spending hundreds of hours on audits and data compliance tasks (hint hint: we’ve got you covered on this one). SaaS conferences are the perfect environment for these breakthroughs.

compliance 52

compliance SaaS Cybersecurity Automotive 52

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

SaaStr

NOVEMBER 25, 2022

When you buy one Atlassian product and have your compliance requirements checked, you automatically get all the other product compliance requirements. This makes it easy for customers to expand their use cases. Solution partners usually help with strategy, tactical implementation, and hands-on operations.

Scale 229

Scale Scaling Marketplace as a Service Entrepreneurship 229

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies. You will be able to leverage the best strategies for the go-to-market function.

Sales Hiring 237

Sales Hiring Payment Services SaaS Payments Scale 237

SaaStr

NOVEMBER 28, 2022

is an adaptive system, and companies focus on strategies to help them achieve 10x growth. Common SaaS strategies for 10x growth. Achieving 10X growth results from the repeated execution of common SaaS growth strategies. Look at the four common strategies to explore for your SaaS business: Expanding to new markets.

Scale 202

Scale Finance Sales Hiring Scaling 202

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SaaStr

NOVEMBER 1, 2022

Example 1: your retail customers may not want to be hosted on a certain cloud vendor. Example 2: Compliance and security norms change when you go to other geos. Some companies do very creative things around renewals to incentivize Customer Success teams to renew early, which is powerful in the current climate.

Scale 225

Scale Sales Hiring Cybersecurity Underperforming Technical Team 225

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Use appropriate data and a data-driven strategy. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday. Their process improves deal workflows, insights and speed for their customers. .

Scale 255

Scale Scaling Outsourced Development compliance 255

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review B2C Travel 19

SaaStr

JANUARY 12, 2022

We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. More on that here. But it’s stressful.

CTO Hire 287

CTO Hire Sales Hiring New CTO CTO 287

SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. and Customer Advocacy. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

Upscope

JANUARY 5, 2020

Related : 10 Companies Show you their Go-to-Market Strategies Also see : 3 Copywriting Secrets for Ranking on Google And : Using Jobs to be Done Method to Explain What Your Company Does Contents Skip this blog post and just read the book Why positioning matters What is positioning? Security information, HIPAA and GDPR compliance.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients.

Customer Success 15

Customer Success Travel compliance Retention 15

Kellblog

JULY 30, 2023

Customer success exists to get renewals and spot expansion opportunities. This one depends on your sales/success model.) Legal compliance. “Shouldn’t customer success be about relationships?” We were slow to the web (but had a great strategy once we went there). Clear goals.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Build a successful game plan for each customer based on data analysis and customers’ needs.

Customer Success 19

Customer Success Government Data Analysis Onboarding 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

Tom Tunguz

DECEMBER 18, 2018

Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. 2018 Predictions. A cost of doing business.

Blockchain 171

Blockchain Technical Review Machine Learning Artificial Intelligence 171

SmartKarrot

MAY 17, 2023

AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities.

ChatGPT 10

ChatGPT compliance Artificial Intelligence AI 10

SmartKarrot

MAY 17, 2023

AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities.

ChatGPT 10

ChatGPT compliance Artificial Intelligence AI 10

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. How does Yousuf advise CIOs to approach pricing strategy when pitching CIOs? How does Yousuf advise founders to think about customized procurement requests to fit certain buyers?

CTO Hire 133

CTO Hire compliance Scale Startup 133

CloudGeometry

MARCH 22, 2022

First, SaaS is a business strategy, not a technology strategy. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The winners offer a better and faster way to solve customer problems.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. strategy, tools, enablement, insights). Great question.

Scale 71

Scale compliance Sales Enablement Forecasting 71

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105