ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

FastSpring

JANUARY 19, 2023

Since it joined FastSpring in early 2020, the company has increased its revenue by 628% and is still growing fast. As soon as they launched, NitroPack began bringing in revenue. Why NitroPack Couldn’t Scale PayPal NitroPack faced two issues trying to scale using PayPal. Using PayPal, software companies can send U.S.-style

Merchant Services 125

Merchant Services Payment Services Payments Payment Features 125

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Where customer retention and customer satisfaction are the crucial factors they work upon.

Software Review 52

Software Review Customer Success Software Transportation 52

SaaStr

NOVEMBER 1, 2022

Companies in our region are good at achieving PMF and scaling to $1 million-$5 million ARR efficiently. The promise of SaaS was healthy profitability at scale and yet we see companies with hundreds of millions of dollars in revenue burning cash. It helps your leaders scale and creates a CXO pipeline for the company.

Scale 241

Scale Sales Hiring Cybersecurity Underperforming Technical Team 241

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Expand revenue in accounts through cross-sell and up-sell. Ensure compliance with regulatory requirements impacting customer success teams.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. The subscription economy is booming. These demands can be very challenging to keep up with in the highly competitive industry.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. Should we scale it? . Is the champion engaged?

Scale 71

Scale compliance Sales Enablement Forecasting 71

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? So one trend is just containers, Kubernetes and how that auto scales in a very seamless way wherever you are.

Cloud 171

Cloud Scale Trends Machine Learning 171

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? What do CIOs really want to see in the form of security and compliance? This episode is sponsored by Brex.

CTO Hire 136

CTO Hire compliance Scale Startup 136

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Kellblog

JANUARY 3, 2022

When an idea succeeds, great — let’s scale it up. Hire a few other staff like in functions like customer success, support, and services to support the team. If it worked, you’d be worried about scaling up, not still worried about how to open Europe. Therefore, everything we do is an experiment.

Sales Hiring 125

Sales Hiring Scale Consulting Leadership 125

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. This year we welcomed Sian Wang as CFO , Brian McTeague as VP of Revenue Operations, Sarah Bottorff as VP of Marketing, and Scott Herriman as SVP of Engineering. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 64

Marketplace as a Service Sales Hiring Scale Leadership 64

FastSpring

JULY 10, 2019

The consistent recurring revenue funds your business while your customers experience a long-term relationship with your product or service that is always up-to-date. The predictable revenue from a loyal customer base is ideal when your business is looking to scale. Will they get a software key sent to their email?

Merchant Services 70

Merchant Services Payment Methods Payment Services Payment Solutions 70

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

JANUARY 12, 2021

With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part. Customer success is as applicable in the service industry as it is in products. Customer success is as applicable in the service industry as it is in products.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

SaaStr

DECEMBER 1, 2021

With two weeks left to go until SaaStr Scale 2021, we’re looking at an incredible speaker line-up this year. Tickets to Scale are free, so be sure to sign up to join us live on December 15th! SaaStr Scale is dedicated to bringing you the playbooks for scaling to $100M and beyond. Mark Wayland, CRO @ Box.

Scale 230

Scale Scaling SMB compliance 230

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? Your TAM is a term used to refer to the revenue opportunity available for a product or service. How Do You Get Into Enterprise Level Sales? Calculate your total addressable market (TAM).

Scale 95

Scale Enterprise Marketing Sales 95

Intercom, Inc.

DECEMBER 21, 2021

But as you scale beyond Series A, how can you be sure you’re choosing the right lane? But despite these differences, Farhan Virji, VP of Customer Happiness at Later, believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chart Mogul

FEBRUARY 25, 2021

Finding them, capturing their details, nurturing, and ultimately selling to them at scale requires incredible precision for a small team. Beyond revenue — if we allow ourselves to consider such a thing, for a moment — there were significant benefits I hadn’t anticipated. Lessons learned. What could be a better use of my time?

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

SaaStr

AUGUST 7, 2020

” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. These companies can scale really efficiently. Grew to over a hundred million dollars in revenue in five years. We have over 1100 customers across the globe. Matt Garratt: Thank you.

Payment Solutions 157

Payment Solutions Pricing Payments Payment Services 157

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Chart Mogul

FEBRUARY 25, 2021

Finding them, capturing their details, nurturing, and ultimately selling to them at scale requires incredible precision for a small team. Beyond revenue — if we allow ourselves to consider such a thing, for a moment — there were significant benefits I hadn’t anticipated. How to Build a (Remote) Customer Success Team for a SaaS Company.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Secrets to Aligning Marketing and Revenue Strategies with Marqeta’s CMO. 4 Secrets to Using Data Security and Compliance as a Competitive Advantage with Very Good Security’s CEO. with Notion Capital.

Payments 268

Payments Payment Services SaaS Payments Banking 268

SaaStr

MARCH 16, 2021

One of the biggest frictions that comes up as you scale is … hiding things. Ops and engineering can feel like its easier to hide downtime and other issues from customers that weren’t online during the incidents. Marketing can be tempted to hide certain editions that generate less revenue. If it truly is, so be it.

Scale 229

Scale compliance Engineering Customer Success 229

SmartKarrot

JUNE 16, 2022

Stabilized Organizational Revenue. Although consumers can usually withdraw from subscription billing systems at their own will, these models can often enable your business to predict short-term organizational revenue to a certain extent. Billing Automation. Flexibility Can Provide Competitive Advantage. Adjustable Scalability Is Key.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

User Pilot

NOVEMBER 24, 2023

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Scaled optimization experiments. Enterprise.

Payments 89

Payments Revenue Payment Solutions Scale 89

SmartKarrot

SEPTEMBER 20, 2022

According to Statista’s forecast, revenue is expected to show an annual growth rate (CAGR 2022-2027) of 12.12%, resulting in a market volume of US$86.90bn by 2027. Enterprise software allows you to scale up or down your system as needed without worrying about investing in new hardware or hiring more IT staff. Better scalability.

Outsourcing Services 10

Outsourcing Services Software Review Enterprise Software 10

Sales Hacker

OCTOBER 2, 2020

It’s a flywheel for the entire sales funnel, speeding up sales motions and connecting every revenue-generating activity. A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling.

Scale 132

Scale Engagement Sales Sales Enablement 132

Sales Hacker

JANUARY 5, 2024

John Messina , VP of Revenue at Hex outlines 3 important core factors 1. Effort How much time and resources does it take for a customer to get started using your product? Factors to Consider for Product-Led Sales There are important factors that make a purely product-led growth motion easier.

Scale 97

Scale Sales AI Social Media 97

SmartKarrot

APRIL 17, 2023

Scalability: Chatbots can handle a high volume of inquiries and scale up or down as needed, making them ideal for businesses with fluctuating customer demand. Consider the chatbot’s scalability: Consider the chatbot’s scalability and ability to handle a growing volume of customer queries.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. So Bernadette Nixon recently joined Algolia as CEO. I don’t know anyone right now.

Payment Methods 223

Payment Methods Merchant Services Scale Payments 223