Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. It involves tracking events and metrics and using the insights to make data-driven business decisions.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Expand revenue in accounts through cross-sell and up-sell. Ensure compliance with regulatory requirements impacting customer success teams.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

CloudGeometry

MARCH 22, 2022

The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them. SaaS business metrics are not hard to find ; we won’t analyze them in-depth here. As it turns out, SaaS operational platform metrics are also abundant.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Identify opportunities for customers to act as Barefoot advocates.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Have a great variety of custom graphs, charts, and reports for analyzing traffic data. It also includes dedicated customer success and phone support.

Software Review 105

Software Review Technical Review Underperforming Technical Team Retention 105

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

Sales Hacker

JUNE 21, 2019

It usually includes: specific revenue and performance goals for a given period. A sales plan covers a lot of important aspects of business growth: revenue goals, selling methods and metrics, target customers, current sales force capabilities, and more. Clarify your goals and revenue objectives for a given period.

Sales 69

Sales Forecasting Market Segmentation Sales Enablement 69

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Have a great variety of custom graphs, charts, and reports for analyzing traffic data. It also includes dedicated customer success and phone support.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Kellblog

JANUARY 3, 2022

Is it because I like metrics , measurement, and incremental improvement? Hire a few other staff like in functions like customer success, support, and services to support the team. While I also considered labeling it “partial failure,” in the end I chose “partial success.” Yes, I do.

Sales Hiring 126

Sales Hiring Scale Consulting Leadership 126

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 168

Cloud Scale Trends Machine Learning 168

User Pilot

AUGUST 6, 2023

Because the omnichannel experience will encourage customers to stick around longer, this has the knock-on effect of increasing customer lifetime value (LTV) or even generating expansion revenue. These insights can help you with other efforts, such as personalized retention marketing or customer segmentation.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. The real proof point of a successful community is that members get value even if you get out of the way.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

SaaStr

AUGUST 7, 2020

Grew to over a hundred million dollars in revenue in five years. We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. Trisha Price: Yes. Trisha Price: That’s right.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. The real proof point of a successful community is that members get value even if you get out of the way.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

SmartKarrot

SEPTEMBER 28, 2021

Apply here: [link] Role: Senior Director of Customer Success Location: Remote, United States Organization: SchoolMint As a Senior Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team.

Customer Success 3

Customer Success Outsourced Development Sales Hiring compliance 3

User Pilot

NOVEMBER 24, 2023

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Performance metrics. Enterprise.

Payments 105

Payments Revenue Payment Solutions Scale 105

SmartKarrot

JUNE 16, 2022

Stabilized Organizational Revenue. Although consumers can usually withdraw from subscription billing systems at their own will, these models can often enable your business to predict short-term organizational revenue to a certain extent. Collect Real-Time Insights and Data Metrics. Flexibility Can Provide Competitive Advantage.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

User Pilot

MARCH 29, 2024

These tools analyze the effectiveness of the change according to the set metrics, allowing teams to optimize conversion and retention. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, and SOC 2/GDPR compliance.

Social Media 105

Social Media AI Retention Pricing 105

Sales Hacker

OCTOBER 2, 2020

It’s a flywheel for the entire sales funnel, speeding up sales motions and connecting every revenue-generating activity. A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling.

Scale 132

Scale Engagement Sales Sales Enablement 132

User Pilot

MARCH 16, 2024

The platform also helps you announce new product features and collect customer feedback. WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

Sales Hacker

JANUARY 5, 2024

John Messina , VP of Revenue at Hex outlines 3 important core factors 1. Effort How much time and resources does it take for a customer to get started using your product? Payback will be the metric to pay attention to.” If it’s a low barrier to entry from an effort perspective, it’s easy for people to get started.

Scale 97

Scale Sales AI Social Media 97

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) In a future update, Userpilot will offer dashboard customizability that will let teams house metrics of their choosing.

Scale 105

Scale Social Media AI Search SaaS 105

User Pilot

MARCH 21, 2023

It offers advanced security and compliance features and priority support. It adds unlimited saved reports and saved cohorts, the modeling layer, and email support. The Enterprise plans start at $1,667/month and can serve 1B+ events. Mixpanel gets stellar user reviews but the price comes up as one of its weak spots.

Pricing 98

Pricing Software Review compliance Retention 98

User Pilot

DECEMBER 5, 2023

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Metrics, business goals, KPIs. SEO metrics.

Software 98

Software Business AI Search Pricing 98

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. But then instead of a success plan, it’s a business plan. So it starts there.

Payment Methods 197

Payment Methods Merchant Services Scale Payments 197

User Pilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. Mixpanel is a better option for SaaS, while you may find Google Analytics more suitable to track marketing and e-commerce metrics. The “Compare to past” button lets you select a previous time period or custom date range.

Scale 106

Scale Retention Trends Pricing 106

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Technical Review User Experience 52

User Pilot

MARCH 30, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Underperforming Technical Team Enterprise 52

SaaStr

NOVEMBER 22, 2019

How does Travis think about the different steps to customer qualification today and what makes the best SDRs? What metrics must you look for? All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture. What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

User Pilot

APRIL 14, 2024

Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Here are three advantages of Userpilot over Google Analytics: Feature Adoption Analysis : Google Analytics provides general metrics about pageviews and user interactions, but Userpilot takes it a step further.

Software Review 52

Software Review Onboarding Mobile compliance 52