Buffer Resources

OCTOBER 16, 2023

Meta Creator Compensation for AI Chatbots Meta is investing heavily in creators , with a whopping $5 million deal for a top creator’s contribution to AI chatbots. Trending Topics and More With new features like trending topics , GIFs, and voice posts, Threads aims to enrich user engagement. That's it for updates!

Social Media 124

Social Media Payments AI Search AI 124

Stax

MARCH 11, 2025

You need the services of a reliable payment service provider to securely accept and process card payments and the right provider for you will be one that supports your preferred payment methods, sales model (one-time payments or subscriptions), and geographical reach (international sales).

Payment Methods 88

Payment Methods Payment Services Merchant Services SaaS Payments 88

Totango

AUGUST 13, 2024

” Customer renewals are the lifeblood of any subscription-based business, directly impacting your company’s revenue, growth, and long-term success. By implementing CSQOs into your compensation plan, you empower your CS team to drive expansion, while maintaining their focus on customer success and retention.

Customer Success 101

Customer Success Compensation Management Consulting 101

Chart Mogul

OCTOBER 12, 2017

After several recent high-profile Mac apps pivoted to a subscription model, users are left feeling cheated. Developer MacPaw is planning to solve that, with Setapp - the first all-you-can-eat subscription service for Mac apps. As a business we had a huge demand to move into subscriptions.”. The pitchforks are out.

Subscription 75

Subscription Payment Features Underperforming Technical Team Software Review 75

OpenView Labs

FEBRUARY 9, 2021

While we aren’t going 100% usage-based overnight, if you look at some of the mega-trends in software—things like automation, AI, and APIs—the value of a product normally doesn’t scale with more folks logging in. But growing with a usage-model is not as straightforward as traditional subscription SaaS.

Scale 98

Scale Pricing Scaling AWS 98

Buffer Resources

FEBRUARY 15, 2024

The program is part of a broader effort by TikTok to enhance monetization opportunities , including other avenues such as LIVE Gifts and subscriptions , TikTok Series , and TikTok Pulse. per 1,000 views, the Creativity Program aims to rectify this by offering enhanced compensation, potentially reaching up to $8.00

Payments 123

Payments Payment Services Payment Solutions Payment Methods 123

Clouded Judgement

JULY 21, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. When we look at the quarterly trends (below) the data is even better So no, software companies don’t suck. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Software Sales Hiring Scale 130

OPEXEngine

JANUARY 11, 2022

The trend has been bolstered by several customer benefits — primarily, the model provides a clear linkage between what a customer pays and what they use or value they realize. While there is a growing trend toward consumption-based pricing, implementing these new models presents several key challenges: Revenue cannibalization.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

Incredo

NOVEMBER 21, 2019

Have you noticed one of the latest and growing trends in the worklife? 4) Which compensation structures do SaaS companies usually follow? How to compensation your SaaS affiliates? The best thing promoters love about SaaS affiliate programs is that one sale can bring commissions for months to come!

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So virtual cards to help you buy a new subscription or do a new digital marketing advertising campaign on LinkedIn.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

ProfitWell

APRIL 11, 2019

If you’ve ever caught an episode of our show Pricing Page Teardown , you’ve seen Peter & Patrick rip apart the pricing strategies of the biggest names in subscription. They’ve identified the five fastest growing customer service trends, backed by tons of data, which you know we’re all about. Tell me what's trending.

Payment Features 45

Payment Features Technical Review Software Review Subscription 45

Totango

DECEMBER 3, 2020

This continues a trend of high reliance on CS teams in the past few years, and with it has come an evolution in the compensation structures for these team members. Customer Success Salary Report: Factors Influencing CS Compensation Structure . As such, net retention is a common indicator of a successful CS team. .

Customer Success 65

Customer Success Compensation Scale Onboarding 65

Stax

JANUARY 31, 2024

Visa may modify rates to compensate for expected risks associated with different transaction types. Audit your data security measures. Secure payment processing methods can result in reduced fees, as the card networks offer reduced fees on transactions they deem less risky. Improve your customer retention strategies.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

Sales Hacker

NOVEMBER 15, 2017

Annual Recurring Revenue (ARR) is the value of contracted, often subscription-based revenues normalized for one calendar year. It is called Annual Contract Value (ACV) when annualized and Average Purchase Value (APV) when the revenue derived is not subscription-based. Compensation. Challenger Sales Model. Channel Partner.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

SaaSOptics

MAY 2, 2022

In a study that analyzed the growth trends of 495 product-led companies , Peersignal found the percentage of sales headcounts at product-led companies increased along with total employee growth. In short, as product-led companies begin to scale, they lean further into a sales-assisted or hybrid model.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

Totango

MARCH 14, 2019

If you can offer a refund or some other kind of compensation, offer it. By contacting you, the customer gave you the chance to resolve the issue; they could have simply cancelled their subscription or never contacted your company again. Simply saying you’re sorry can make a huge difference when dealing with angry customers.

Social Media 91

Social Media Compensation Customer Success Communication 91

Baremetrics

JULY 30, 2020

The point is, you should never just assume your MRR growth isn’t trending upwards because you’re not getting enough new customers. It’s like trying to work out to compensate for your poor diet. Check it month to month to see how you’re trending. Your average revenue per user might be too low. But at least you’ll have a plan.

Churn 125

Churn Acquisition Pricing Revenue 125

ChurnZero

OCTOBER 5, 2021

Are your compensation plans setting your business up for longer-term success or subscription contraction? No worries if you weren’t able to attend (or even if you did and are looking for a recap), we have pulled together our top ten Customer Success takeaways from SaaStr Annual 2021 that we wanted to share with you here.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

Natalia Luneva

JUNE 2, 2021

shared the trends we were seeing in our client data during the pandemic, introduced some of the out-of-the-box ways our clients were using their data to make informed decisions during this unprecedented time to regain profits, discussed the changes companies need to make in their reporting to compensate for the anomaly of 2020. .

Scale 105

Scale SaaS compliance Education 105

Sales Hacker

FEBRUARY 12, 2021

This feature is designed to predict which sales leads are more likely to convert, churn risk, lifetime value, delayed payment, and more trends and patterns that managers can use to inform decisions. Inventory management capabilities: price, quotes, invoices, purchase orders. Incentive compensation management.

Payment Solutions 111

Payment Solutions Enterprise Scale Payments 111

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. What Makes a Good Customer Success Manager?

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. The purpose of this exercise is to help you analyze your data and identify trends in an objective manner to ensure that your health scores reflect current information and processes.

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

User Pilot

MARCH 24, 2025

Certain locations may be eligible for greater other compensation. She has successfully launched and optimized engaging products by leveraging market trends, user feedback, and cross-functional collaboration. Experience with data analytics and experimentation tools. Working knowledge of SQL and coding skills (Python, Javascript).

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

AUGUST 30, 2024

This includes your base salary, typically ranging from $93,000 to $167,000, plus additional compensation like bonuses and commissions that can reach up to $120,000. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. Userpilot, Product School, etc.)

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

SaaStr

JULY 25, 2021

And so as you see the trend lines, if things are going up into the right, that’s good news because that means the organization is getting better. So billings is their way of trying to get a sense of how the business is doing because revenue for most subscription software businesses is a lagging indicator, not a leading indicator.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

ChurnZero

OCTOBER 12, 2021

They also increased client retention among SMB subscriptions by 2%. They also built clear compensation plans into their internal processes, so the team knew what goals to work towards. With this new model, they covered 100% of clients with proactive outreach, and grew 1:1 coverage by 102%. Renewal/Expansion Hero – Jisr.

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

User Pilot

AUGUST 28, 2024

This includes your base salary, typically ranging from $93,000 to $167,000, plus additional compensation like bonuses and commissions that can reach up to $120,000. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all. Buyers and sellers.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

User Pilot

APRIL 26, 2024

Trends in customer health score data can tell you if your business changes are having a positive impact. The CES metric measures interactions like product usage , feature discovery , subscription upgrades, support tickets, and more. Tracking LTV over time can help you spot upward/downward trends or craft customer expansion strategies.

Customer Success 81

Customer Success Customer Lifetime Value SaaS Churn 81

User Pilot

JULY 11, 2024

According to Glassdoor, the average salary for a retention manager is around $73,164 per year, with total compensation, including bonuses and additional pay, reaching up to $125,839 annually. Analyze customer data and trends : Retention managers are data detectives.

Retention 52

Retention Management Scale Data Analysis 52

OPEXEngine

MARCH 15, 2022

OPEXEngine benchmarking data reveals an interesting trend. Talent Compensation. Compensation is a complex issue that is not only financial in nature—but also a cultural decision by your company that requires management foresight. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. Tax Implications.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

User Pilot

JULY 28, 2024

According to Glassdoor, the average salary for a retention manager is around $73,164 per year, with total compensation, including bonuses and additional pay, reaching up to $125,839 annually. Analyze customer data and trends : Retention managers are data detectives. How much does a retention manager make?

Retention 52

Retention Management Scale Software Review 52

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Additional Read: Customer Success Manager – responsibilities, compensation, and salary trend s.

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

Sales Hacker

JUNE 5, 2018

Ladders gave me a chance to really become a subject matter expert on subscription marketing, consumer marketing, and data-driven marketing. I do worry that we see this trend of people who want to be a founder or CEO and just force-fit a business idea to be a founder. How do we derive the compensation plans ?

Customer Success 61

Customer Success Data Marketing Sales 61

OpenView Labs

SEPTEMBER 23, 2019

CAC Payback: Months of subscription gross margin to recover the fully loaded cost of acquiring a customer. Value Driver metrics viewed in the isolation of just a particular month or year won’t be helpful, the long term trend is critical, so here are a few tips to get you started: Track from Day 1. Expressed in months.

Benchmarks 45

Benchmarks Data SaaS Scale 45