SaaStr

FEBRUARY 25, 2020

Last but not least, if your sales tax noncompliance gets too out of hand, dealing with multiple states’ sales tax laws means that 46 state departments of revenue can potentially come after you for back taxes. Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 166

Merchant Services Scale Technical Review Sales Hiring 166

Buffer Resources

SEPTEMBER 11, 2023

Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator. If your work involves the use of highly technical programs or software, these skills assessments are perfect for your job search. Many technical roles require knowledge of specific programming languages or software platforms.

Sales Recruiting 136

Sales Recruiting Sales Hiring Scale Social Media 136

SaaStr

MARCH 10, 2020

That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. I’m Chief Revenue Officer at Flexport. When they pay us to do that, we give them access to a best in class software platform. We founded the company five years ago. FULL TRANSCRIPT BELOW.

Scale 206

Scale Sales Hiring Sales Recruiting Scaling 206

SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Boterri’s company Accel invested in PayFit in 2017 and again in 2021. As of 2022, Payfit has reached unicorn status –– after raising $289 million in Series E, the company is now valued at $2.1

SMB 233

SMB Sales Hiring Scale B2C 233

FastSpring

MARCH 10, 2023

This perspective is why at least four employees have been with the company since the beginning. In 2006, founded iOSXpert — now the largest partner of the Mac-based CRM and project management software Daylite. My very first job, real job was in a company back then in the 90s, end of the 90s.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Kellblog

JULY 30, 2023

” Well, if you want to get someone’s renewal it sure helps if you have a relationship with them, understand the value they’re getting value from the software, and can be relied upon to ensure their issues are resolved. A growth curve to die for: 1, 5, 15, 30 on revenues. And that end is a renewal. I was so excited.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

SaaStr

MARCH 24, 2020

As time goes on, they produce exponentially more good features and software than less agile teams. Your revenue will grow, and you’re learning now that existing customers are even more important than everyone thought. The best product doesn’t always win, but the most agile teams often do.

Scale 180

Scale Sales Hiring Interviewing Scaling 180

Neil Patel

NOVEMBER 5, 2020

Lofty promises to grow revenue, get more leads, and make your prospects happier. Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Do they have a great company culture? I wish it was that simple. And they’ll be more successful.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Hitenism

NOVEMBER 7, 2016

run rate business and has made up for an incredible 67% of Amazon’s operating revenue last quarter. This meant that everything engineers at Amazon built internally—even software that never saw the light of day—needed to be built as if the customer would use it. AWS is now an $11.5B

AWS 189

AWS New CTO Scale CTO 189

Totango

JANUARY 28, 2020

While tracking purchases and revenue is an important element of customer retention management, it is even more valuable to cultivate a company culture that revolves around what your team can do for your customers. Request a demo to experience our innovative software firsthand.

Retention 87

Retention Management Technical Review Software Review 87

Totango

JANUARY 28, 2020

While tracking purchases and revenue is an important element of customer retention management, it is even more valuable to cultivate a company culture that revolves around what your team can do for your customers. Request a demo to experience our innovative software firsthand. Focus on relationships, not transactions.

Retention 85

Retention Management Technical Review Software Review 85

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Failing to do so will often result in legal issues and costly fees that may undercut your revenue potential. Outsourced Ecommerce Solution.

Outsourcing Services 82

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 82

Intercom, Inc.

OCTOBER 26, 2021

We’ll never subject our customers to sub-standard features or half-baked processes just to drive more revenue. Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. We make data-informed decisions about when, where, and how to talk to leads.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Point Nine Land

JANUARY 9, 2019

But you can also approach content marketing from a branding perspective and focus more on “awareness”: the emphasis is not on lead and revenue generation, but more on how your brand is perceived. A great example is Juro , an end-to-end contract management software. Company Culture. I witnessed it on multiple occasions.

Branding 50

Branding Marketing Social Media SaaS 50

OpenView Labs

OCTOBER 26, 2021

Someone accepting your free software is nice, but a champion willing to spend social capital to secure a Purchase Order (P.O.) If your company is more product-led, then our usage-based pricing playbook could help you navigate how best to approach pricing by activity or consumption. . Do not, unless you must, give the product away.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Intercom, Inc.

JUNE 9, 2020

Gary Lipkowitz, the CEO of video animation software Vyond , told us that they’ve upped the cadence of their internal communication. The hope is that this focus on new users and proving value will deliver us additional revenue in the future.”. Several of the leaders we spoke to have taken this advice to heart.

Strategy 197

Strategy Business Scale Communication 197

OPEXEngine

MARCH 15, 2022

High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. There is a clear distinction between fast growth SaaS vendors (over 50% annual growth) and slow growth companies (less than 25% growth) between $100M-$500M. Ideally, a SaaS company would be light on its feet, and not have to register anywhere.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

OPEXEngine

JANUARY 13, 2021

Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. That doesn’t mean that 2020 wasn’t hard to manage through, but overall as a sector, SaaS companies grew revenue and valuations skyrocketed. Let the Competition Begin.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Totango

JANUARY 14, 2020

To accomplish that, you need a well-structured customer success team with clearly defined roles within the company. When properly structured, the CS team can grow revenue and, prevent churn while deepening customer loyalty. To learn how powerful software can help your CS team thrive, explore Spark.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

Upscope

FEBRUARY 27, 2020

When we did an analysis of Upscope customers some of the heaviest users were companies with complicated interfaces and people who spent minimal time with technology as part of their jobs. NPS scores are gathered every 3, 6 or 12 months and a tiny improvement can mean millions in revenue for larger enterprises.

Technical Review 52

Technical Review Software Review Onboarding Retention 52

Buffer Resources

SEPTEMBER 11, 2023

Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator. If your work involves the use of highly technical programs or software, these skills assessments are perfect for your job search. Many technical roles require knowledge of specific programming languages or software platforms.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

NOVEMBER 28, 2019

So, you just raised your series E one of the European software unicorns, congrats on that. So let’s start with the origin story of the company. I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : Thank you.

Sales Hiring 169

Sales Hiring Scale Sales Recruiting Government 169

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

JANUARY 10, 2020

Podium, an interaction management platform for local businesses, was founded in Utah and grew from five employees in 2015 to more than 300 in 2019 to become one of the fastest-growing SaaS companies in the United States. In just four years, Podium has raised almost $100 million, with annual recurring revenue increasing to almost $60 million.

Sales Hiring 136

Sales Hiring Scale Outsourcing Services CTO Hire 136

OpenView Labs

NOVEMBER 18, 2019

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. With software “ eating the world ,” as Marc Andreessen wrote in the WSJ back in 2011, every company was going to be facing these technology-related problems.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Tara Bryant has spent her career driving revenue growth so she's seen the ups and downs rapid expansion can cause. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle.

Scale 45

Scale Sales Hiring AI Mobile 45

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. SAAS-like: any number of different models where a business sells software to businesses online, but does not charge via a subscription e.g. transactional or pre-revenue.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JULY 25, 2021

I can tell you if I can’t touch the software, I can’t try the software without having one or two sales meetings before I won’t use it. I’ve seen companies doing very well with when it’s not open source and do a freemium kind of model. But it’s … And I was a developer before.

Sales Recruiting 254

Sales Recruiting Sales Hiring Scale VP of Engineering 254

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. It has to be organic. Don’t Do It Alone.

Sales Hiring 99

Sales Hiring Scale Sales Recruiting Sales 99

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. So we want to develop software faster.

Cloud 163

Cloud Scale Trends Machine Learning 163

ProfitWell

MARCH 7, 2019

Contactually Yours Contactually, the customer management software geared specifically toward realtors, announces a collaboration with Compass. It makes onboarding seamless and communicates company culture (a sometimes nebulous concept) in a concrete way. And myTrailhead promises to do more than just teach the tech.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Subscription 70

Totango

NOVEMBER 12, 2018

6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. The panelist discussed how they create a company culture that values customer centricity. Getting buy-in from the organization for a CS software can be hard, and you can get shut down.

Customer Success 48

Customer Success Enterprise PayPal Company Culture 48

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. For example, Revenue and Customer Lifetime Value (CLV) depend on customer retention. How do successful companies structure product teams? Company size and resources. Company culture.

SaaS 79

SaaS Scale Leadership Customer Lifetime Value 79

Sales Hacker

JUNE 26, 2020

A financial crisis happens when a company loses the ability to generate revenue. During that process, they must find ways to generate additional long-term revenue to stay afloat. When this technology or software breaks down, along with vital business tasks and operations. Loss of revenue. Image via The Balance.

Communication 71

Communication Strategy Technical Review Systems Review 71

SaaStr

SEPTEMBER 10, 2020

372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way. I always talk about being a recovering software salesperson. So I was a first Line seller at Appirio.

Scale 170

Scale Sales Hiring Software Review Technical Review 170

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. In bigger companies, we were budgeted. Join us at SaaStr Annual 2020. Jason Lemkin | CEO and Founder @ SaaStr, Inc. Be careful.

Sales Hiring 201

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 201