Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Here are five quick takeaways: Management and leadership aren’t one and the same. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

AUGUST 10, 2022

Leadership took user feedback seriously, and spent lots of time iterating on the product to ensure that users could get the most value from it. The company needed to hire more leadership roles and middle management to keep up. Focus on the product and build the best value you can. Customers and investors will follow.

Sales Hiring 198

Sales Hiring Scale Company Culture Leadership 198

SaaStr

FEBRUARY 27, 2023

Hiring a global team to achieve the vision What do you do when your company’s location limits your access to talent? Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. We listened to our employees.

Scale 186

Scale Sales Hiring Sales Recruiting Scaling 186

SaaStr

DECEMBER 3, 2021

Aydin Senkut’s firm, Felicis Ventures, takes this so seriously that they started an initiative called the Founder’s Development pledge, a program that offers founders executive coaching, therapy, leadership training courses, etc. Company Culture of Personal Development.

Development 225

Development Entrepreneurship Company Culture Leadership 225

Mucker Capital

JUNE 24, 2019

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. The Moment that Culture Becomes Crucial.

Company Culture 40

Company Culture Scale Leadership Scaling 40

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 Key Takeaways.

Scaling 238

Scaling Enterprise Company Culture Interviewing 238

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. Loom leadership believes the async format offers the clearest view of a candidate’s work and skills. What is Async, and Why is It Important?

Scale 209

Scale Company Culture Interviewing Communication 209

SaaStr

DECEMBER 12, 2022

The company culture you build. Lesson 5: Build a successful company culture. You must have the proper structure and culture in place to enable faster growth. Define and identify the core values of your company from day one. Think about the real values that your company needs to become a successful company.

Payment Methods 171

Payment Methods SaaS Payments Company Culture Payment Solutions 171

SaaStr

MAY 26, 2022

If you operate with your instincts as your primary guide, you’ll learn the importance of culture the hard way. Company culture is like an ecosystem that has to be nurtured to thrive, and values are a foundational element in a cultural framework. . The nine values outlined below reset the company culture at Frame.io

Company Culture 203

Company Culture Benchmarks Startup Management 203

SaaStr

NOVEMBER 8, 2022

As someone who grew Snowflake by 300% in the previous two years with a 0% turnover, you’ll want to hear his tactical strategies for those in leadership roles. . You can create an incredible company culture by looking to those successful, high-growth businesses and seeing what’s working for them. .

Underperforming Technical Team 207

Underperforming Technical Team Technical Review Acquisition Company Culture 207

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. 3 Just Because You Have Leadership… doesn’t mean you have a leadership team. 5 Things They Would Do Again. #1

Scale 203

Scale Scaling Leadership Company Culture 203

SaaStr

MAY 27, 2023

So, whether you’re hiring or you’re selling or you’re running a leadership meeting, a lot of the time you’re banking on your natural skills and experience to get you to a good result so you can move on to the next thing. Without a people-first approach, there was no way we could scale to become the company we wanted to be. Experiment.

Technical Review 172

Technical Review Leadership Company Culture Startup 172

SaaStr

NOVEMBER 23, 2022

A tenant of leadership is not just building trust, but vulnerability. Even though they’d just bought the company, everyone still had their marching orders on day one—for everything from marketing to thought leadership and enablement to assets. That vulnerability can be a building block for team trust and solid leadership.

Underperforming Technical Team 262

Underperforming Technical Team Leadership Outsourced Development Finance 262

SaaStr

AUGUST 28, 2023

How To Create Values For Your Startup For purpose-driven founders, how you live and honor your values when building and running a unicorn is powerful, not only for your company culture but also for the success of your business. Founders can use the strategies that make sense for them to develop their own set of company values.

Company Culture 193

Company Culture Scaling Interviewing Startup 193

OpenView Labs

JUNE 11, 2020

One danger of having a strong company culture is that it can be far too easy to perpetuate a culture of sameness where culture “fit” is an excuse to hire people who look, think, act, and build products just like you do. Educate and empower your leadership team. How to Foster Inclusivity at Your Company.

Leadership 52

Leadership Scale Government Education 52

SaaStr

OCTOBER 12, 2022

Your leadership team will focus on creating these systems with the goal-system-outcome framework, but it’s essential that as the company grows, the systems shift as well. Leadership Team: 18-month horizon. Rule #4: The Core Plans are Achieved Through Systems. Rule #5: Time Horizons and System Design. CEO: 36-month horizon.

Scaling 198

Scaling Leadership Startup Product Marketing 198

SaaStr

MARCH 5, 2022

But for the long-term health of your company, taking the time to develop clarity of purpose can do wonders for not just your bottom line, but for your growing work-family and culture. Know when to diversify leadership. It can be easy for the founder of a company to adopt their idea and their business as their identity.

Startup 243

Startup Leadership Innovation Scaling 243

Intercom, Inc.

FEBRUARY 6, 2018

One area that’s especially fraught with challenges is your company culture. Neglecting to onboard a new hire into your company culture poses a huge risk of misalignment. You should invest in good and detailed onboarding focused on culture for all of your new employees, and more specifically, for your managers.

Onboarding 203

Onboarding Company Culture Engineering Investment 203

30 Day Leadership

APRIL 19, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Sean MacPherson, Vice President of Customer Success & Experience at Alyce. 1:12 - Company culture - What are the biggest areas of focus at Alyce?

Leadership 52

Leadership Company Culture B2B Customer Success 52

30 Day Leadership

APRIL 19, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Sean MacPherson, Vice President of Customer Success & Experience at Alyce. 1:12 - Company culture - What are the biggest areas of focus at Alyce? Learn more about your own leadership style at: [link].

Leadership 52

Leadership Company Culture B2B Customer Success 52

SaaStr

MAY 19, 2022

Organize AMA sessions with the leadership. It’s the people working together who make a company, not just the leadership.”. As a small company, you can not compete with tech giants in terms of compensation alone. Culture: Culture doesn’t come from mottos and reminder emails, it comes from people.

Development Team Review 228

Development Team Review B2C Compensation Technical Review 228

Intercom, Inc.

SEPTEMBER 7, 2021

This is imperative to a positive company culture, as well as higher team morale. If only senior leadership is involved in decision making, it increases the risk of stagnation. That means that leadership asks for input on a few options via polls in Slack or Google Forms. Secondly, it offers fresh business ideas.

Leadership 129

Leadership Company Culture Customer Support Innovation 129

SaaStr

NOVEMBER 14, 2022

In a special presentation, Secureframe COO Seema Kumar shares common leadership challenges in today’s modern workforce, best practices, and tips for talent retention. Startup Leadership Challenges. But the modern workplace presents a few key leadership challenges that must be overcome to boost employee retention.

Retention 130

Retention Leadership Compensation Communication 130

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Strategy and leadership. Voice of the customer.

Leadership 218

Leadership AI Scaling Engineering 218

SaaStr

FEBRUARY 14, 2023

How IRL Drives Better Business IRL goes beyond company culture. Sourbron continues, “What we believe is that there needs to be an “in-real-life” strategy in any organization to create purpose-led experiences through moments that matter.”

Strategy 182

Strategy Revenue Company Culture Engagement 182

Buffer Resources

SEPTEMBER 11, 2023

Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. This feature enables you to showcase your thought leadership , making the content within your profile section more engaging and dynamic.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

Buffer Resources

APRIL 4, 2024

From jumping on meme bandwagons to pulling back the curtain on company culture, TikTok offers endless opportunities for creative expression. But for B2B companies, the idea of getting playful on social media can be daunting. After all, there's a fine line between being relatable and compromising your brand's integrity.

B2B 85

B2B Social Media Entertainment Company Culture 85

Neil Patel

AUGUST 28, 2020

From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. Industry-specific Thought Leadership. A Crisp-clear Company Culture. An SEO company may have the unique expertise you seek and all the characteristics listed above.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SaaStr

FEBRUARY 16, 2022

Create a healthy culture. This is why, fundamentally, you need to build a company culture of constant iteration. Those ideas might not always pan out, but it’s that underlying vitality that serves as the fertile soil for your company’s future success.

Underperforming Technical Team 229

Underperforming Technical Team Company Culture Customer Success Product Marketing 229

SaaStr

MARCH 14, 2023

Anywhere else is just bad leadership. Leaders need to own up to it and focus on solving the problem, not blaming others. You catch wind that they’ve been complaining downwards or laterally. It needs to be like the military, where you only complain up. The Takeaway: Always trust your gut about people. Just do it.

Startup 221

Startup Communication Leadership Engineering 221

SaaStr

JANUARY 30, 2023

Lessons in leadership Grow your organization thoughtfully. The size of your team is inconsequential when you’ve found a product market fit and can demonstrably grow your business. “If If you find a product market fit, take your business global early.” Interview personally and define hiring values to build your team.

Sales Hiring 219

Sales Hiring Payment Services SaaS Payments Scale 219

SaaStr

APRIL 13, 2020

Only 8% of sales leadership planned to make related changes here. This doesn’t mean letting their loffice eases expire. It does mean cramming more folks into the same or even less space. The one exception seems to be sales teams. The boiler room remains a piece of the core sales toolkit, at least for now.

Finance 297

Finance Leadership Sales Company Culture 297

Intercom, Inc.

SEPTEMBER 17, 2020

The company was originally founded in South Korea and made the move to Silicon Valley in 2015 – it quickly became adopted as a place for employees from the likes of Apple, Facebook, Google, Microsoft, and more to discuss the internal culture of their companies. When popular culture breeds company culture.

Technical Review 210

Technical Review Company Culture Business Model Sales Hiring 210

SaaStr

MAY 5, 2023

Mistake 10: Not Being Yourself A lot of leadership success is figuring out who you are and leaning into whatever you’re good at. Sure, you have to strive for it, but what matters is how much you’re growing going forward. Years from now, people don’t care what you did at $300k or $600k, so think long-term about where you want to be at $100M.

Scale 207

Scale Leadership Scaling Customer Success 207

SaaStr

APRIL 5, 2020

And that’s leadership. I’ve seen incredible leadership across almost every CEO I work with closely. Leadership Rapidly Evolves and Changes. Personally, though, I can tell you in some ways it’s harder on Day 70, and you are probably somewhere around Day 20 of your “War Mode” journey.

Leadership 236

Leadership Travel Churn SaaS 236

Intercom, Inc.

JULY 24, 2018

When new hires joined the APAC Alliance, they would fly to our San Francisco or Dublin offices for two weeks of onboarding, as it’s an awesome way to get immersed in our company culture, meeting Intercom leadership and new colleagues while experiencing our values first hand.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Kalungi

APRIL 18, 2024

CMOs are in charge of managing all marketing operations, they contribute to growing sales, finding new business opportunities, and are responsible for planning, executing, and overseeing all your marketing activities A qualified Chief Marketing Officer (CMO) shouldn't just be skilled to do the job, they should also fit your company's culture and have (..)

Sales Hiring 40

Sales Hiring Interviewing Marketing Company Culture 40