SaaStr

NOVEMBER 8, 2022

As someone who grew Snowflake by 300% in the previous two years with a 0% turnover, you’ll want to hear his tactical strategies for those in leadership roles. . You can create an incredible company culture by looking to those successful, high-growth businesses and seeing what’s working for them. . Stage 3: Employee Development.

Underperforming Technical Team 228

Underperforming Technical Team Technical Review Acquisition Company Culture 228

SaaStr

MAY 27, 2023

Next up was Jason Cohen, founder of $100m+ WP Engine. So, whether you’re hiring or you’re selling or you’re running a leadership meeting, a lot of the time you’re banking on your natural skills and experience to get you to a good result so you can move on to the next thing. Now Andy Byrne, CEO at Clari, adds his learnings! Experiment.

Technical Review 192

Technical Review Leadership Company Culture Startup 192

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. Loom leadership believes the async format offers the clearest view of a candidate’s work and skills. What is Async, and Why is It Important?

Scale 229

Scale Company Culture Interviewing Communication 229

Intercom, Inc.

FEBRUARY 6, 2018

I joined Intercom a few months ago as an engineering manager and onboarding for the first time in a while made me realize some things I hadn’t before. One area that’s especially fraught with challenges is your company culture. Neglecting to onboard a new hire into your company culture poses a huge risk of misalignment.

Onboarding 203

Onboarding Company Culture Engineering Investment 203

SaaStr

MARCH 14, 2023

Product designers are spec-ing out what engineering is supposed to build. Anywhere else is just bad leadership. Their sweet spot was the carpenters, superintendents, and product engineers, not enterprises. Internal Conflict Will Come Up People experience conflict. There’s a natural tension in startup environments. Just do it.

Startup 240

Startup Communication Leadership Engineering 240

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Strategy and leadership. Experience engineering.

Leadership 218

Leadership AI Scaling Engineering 218

OpenView Labs

JUNE 11, 2020

One danger of having a strong company culture is that it can be far too easy to perpetuate a culture of sameness where culture “fit” is an excuse to hire people who look, think, act, and build products just like you do. Educate and empower your leadership team. How to Foster Inclusivity at Your Company.

Leadership 52

Leadership Scale Government Education 52

Intercom, Inc.

MARCH 15, 2021

“As a leader, it’s critical that you make time to listen and learn from others” As Maria Gutierrez, Intercom’s Senior Director of Engineering, says, “My experience as a woman in tech is very much my experience. I could just say yes. It unlocked so much for me.”.

Part-Time VPE 209

Part-Time VPE Underperforming Technical Team Leadership Engineering 209

SaaStr

JANUARY 30, 2023

Lessons in leadership Grow your organization thoughtfully. Getting the product right is important, but building strong engineering, product, and sales teams is critical. As a CRO, you’re responsible for making money for the company and can oversee the most efficient way to drive revenue.

Sales Hiring 240

Sales Hiring Payment Services SaaS Payments Scale 240

Buffer Resources

SEPTEMBER 11, 2023

Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. This feature enables you to showcase your thought leadership , making the content within your profile section more engaging and dynamic.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134

Neil Patel

AUGUST 28, 2020

The search engine optimization service providers’ industry is valued over $65 billion. From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. Industry-specific Thought Leadership. A Crisp-clear Company Culture.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SaaStr

FEBRUARY 25, 2022

These companies are reluctant to work with freelancers because they believe: Freelancers aren’t reliable . Freelancers can’t contribute to company culture. The myth that freelancers can’t do highly integrated work within a company is invalid. Freelancers can also work in critical roles like product engineering.

Scaling 198

Scaling Artificial Intelligence Company Culture Innovation 198

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Navigating the corporate landscape to secure the leadership’s buy-in and resources is a big part of their job. Company size and resources. Company culture. Product complexity.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Intercom, Inc.

JUNE 9, 2021

By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. When designing company onboarding , we lean on our four onboarding learning pillars. You can never play too many games .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

SaaStr

APRIL 6, 2022

When a founder starts a company, they don’t need a product leader. Instead, they bring in engineers, researchers, designers, and data scientists to create the product. When you eventually come in, your job as a product manager is to pull everything together. It’s a difficult job to bring people together.

Scale 196

Scale Leadership Scaling Interviewing 196

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . The same could be true for a software engineer at her home office at 9:00 pm at night. . It’s simply not true anymore. Start there. .

Business 154

Business Software Engineering Company Culture Retention 154

SaaStr

JULY 9, 2022

The role of a VP is to own everything required to hit the goals for a functional area – Sales, Marketing, Product, Engineering, Finance, or Customer Success. While the answer may sound obvious, I’m not sure it always is in early-ish stage start-ups. This includes: Recruiting the team. This can be hard. Hitting the number.

Sales Recruiting 267

Sales Recruiting Sales Hiring Finance Engineering 267

FastSpring

OCTOBER 23, 2018

Can our engineers build it? I am listening to input from a variety of sources—Customer Success, Marketing, Sales, Engineering, and the leadership team—in order to develop the product roadmap that covers all of the plans for building the features customers will love. Why do our users need this? Is it easy to use?

Scale 64

Scale Sales Hiring Technical Review Leadership 64

Intercom, Inc.

JANUARY 27, 2022

While the movement has helped spark awareness over the stubborn gender gap in the tech industry, helping to drive more diverse hiring initiatives across all businesses and encouraging women to succeed in STEM fields, women still hold an astonishingly low percentage of tech roles according to recent data – 16% in engineering, 27% in computing.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

SaaStr

JULY 27, 2022

As a result, they’ve continued perfecting their marketing engine to support automatic or self-guided transitions to eliminate any final sticking points before a conversion. . Secret 5: Build a B2C Rather Than a B2B Marketing Engine. Unhappy customers can kill your growth engine.

SMB 203

SMB Sales Hiring Scale B2C 203

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. So let me start with the basics on like, what do you look for when you have to hire someone in a sales leadership role, what do you look for? And you have a tremendous track record of doing that.

Sales Recruiting 252

Sales Recruiting Sales Hiring Scale VP of Engineering 252

Buffer Resources

SEPTEMBER 11, 2023

Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. This feature enables you to showcase your thought leadership , making the content within your profile section more engaging and dynamic.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

JULY 10, 2023

But your heads of product, engineering, sales, marketing, success, etc. Having them in board meetings includes them in the journey at a senior level (even if you are tiny). This really matters. You may not care about board meetings.

Scale 241

Scale Investment Engineering Scaling 241

SaaStr

FEBRUARY 22, 2019

But I would also especially in Europe if we are all trying to build world-class companies that are meant to compete in the global market then I think we need to find the best talent available not only in our local ecosystems which is challenging in some countries more than others. So we tried to recruit people from abroad.

Sales Hiring 112

Sales Hiring Scale Sales Recruiting Company Culture 112

SaaStr

NOVEMBER 12, 2020

But your heads of product, engineering, sales, marketing, success, etc. Having them in board meetings includes them in the journey at a senior level (even if you are tiny). You may not care about board meetings.

Investment 357

Investment Engineering Management Company Culture 357

SaaStr

NOVEMBER 28, 2019

We have a still a big engineering, most engineering human in Brussels. We have a big engineering team in Poland. So it’s spread around and I can tell you US sales people versus European engineers, very different and so you have to manage that right? Teddie : No engineer. No engineers in the US?

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

SaaStr

MAY 10, 2023

Zima leaned into his network at Looker, which meant bringing on a team where 19 of the 20 people were from Looker and Stitch — engineers and team members who already deeply understood the problems they were trying to solve for. As a founder, always lean into your strengths.

Sales Recruiting 232

Sales Recruiting Sales Hiring Social Media Sales 232

OpenView Labs

APRIL 29, 2019

It’s understandable how product-led companies find themselves operating in a distinctly unbalanced way that favors product teams to the detriment of other areas such as sales, marketing and even customer success. It’s likely that people in product and engineering may be considered the most valuable and therefore rewarded most heavily.

Scale 58

Scale Sales Hiring Engineering Compensation 58

SaaStr

FEBRUARY 4, 2020

You’re passionate about diversity and you hire an all white male leadership team. Let’s say I now reflect and I think, “Oh my gosh, the security engineer tried to tell me that we were at risk and that he needed resources to fix this and I kind of blew him off because something else was more important.”

Scale 178

Scale Underperforming Technical Team Scaling Leadership 178

Intercom, Inc.

MAY 26, 2021

Jordan Neill, Senior Director of Engineering at Intercom, points out how this value is foundational to how we build product. A story that comes to mind is when one of the Senior Customer Support Engineers on my team, Andy, asked if he could share some feedback on a recent rollout I had led. One I really love is Series.

Sales Hiring 138

Sales Hiring Sales Recruiting Customer Support Engineering 138

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Billion acquisition is just one milestone in the early innings of the company’s story. Krish Subramanian: We are software engineers by training.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

JUNE 24, 2022

A great VP of Sales, Marketing, Engineering–any great VP–will move out anyone who isn’t a good fit and also will be able to bring great people with them. The Number One thing you can do to grow this year is to assign your leads to your best rep. The Number Two thing is upgrade your weak VPs. You already know who they are.

Sales Recruiting 223

Sales Recruiting Sales Hiring Scale Customer Success 223

SaaStr

APRIL 29, 2022

For that reason, scaling teams require different leadership chains inside the company. Poorvi previously spent five years in Product & Engineering leadership at Microsoft, as well as five years in Product leadership at Salesforce. Structure and grow the right team for your company. Key Takeaways.

Scale 229

Scale Scaling Company Culture Leadership 229

SaaStr

OCTOBER 17, 2023

If you hire too late, you’ve got a whole sales engine running, and when new customers come in, no one’s there to greet them. You have to look to your first Head of Sales to get this right. Because if you hire your Head of Customer Success too early, you don’t have enough customers to pay for that hire.

Scale 161

Scale Sales Hiring Customer Success Scaling 161

SaaStr

OCTOBER 28, 2020

Your need a VP of Sales, Marketing, Product, Engineering and Customer Success by this stage just to scale. Qualified leads slow way down. And things are a bit more fragile in SaaS and B2B. Because you need more VPs earlier. Lose any of them, and best case, things will slow down.

Sales Hiring 246

Sales Hiring Scale Management Scaling 246

Intercom, Inc.

JUNE 30, 2021

The solution requires companies to institute two parallel career growth paths — one that focuses on people management and another that focuses on leadership as an individual contributor , often titled as staff or principal designers. Leadership. So how can you become a design leader without going into management?

Leadership 174

Leadership Management Systems Review Compensation 174

SaaStr

MARCH 24, 2020

You’ll need every great engineer. Yes, sales cycles may lengthen a lot, and deals slow way down. But when they shorten, you’ll need every trained, scaled rep you have to service the leads you have now and then. You know this. The best product doesn’t always win, but the most agile teams often do.

Scale 178

Scale Sales Hiring Interviewing Scaling 178