Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

Engineering 212

Engineering Construction Strategy Company Culture 212

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Engineering 177

Engineering Sales Hiring Scale Technology 177

Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

Engineering 168

Engineering Construction Strategy Company Culture 168

SaaStr

FEBRUARY 27, 2023

Their growth at this stage depended on four factors: Inbound: implementing Search Engine Optimization (SEO). To create a strong company culture in a remote work environment, Storyblok focused on its employee benefits early on. “We Outbound: including Account Based Marketing (ABM). Self-service. We listened to our employees.

Scale 198

Scale Sales Hiring Sales Recruiting Scaling 198

Intercom, Inc.

FEBRUARY 6, 2018

I joined Intercom a few months ago as an engineering manager and onboarding for the first time in a while made me realize some things I hadn’t before. One area that’s especially fraught with challenges is your company culture. Neglecting to onboard a new hire into your company culture poses a huge risk of misalignment.

Onboarding 203

Onboarding Company Culture Engineering Investment 203

SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development. Growth is always a work in progress, even for leaders.

Underperforming Technical Team 219

Underperforming Technical Team Technical Review Acquisition Company Culture 219

SaaStr

FEBRUARY 25, 2022

These companies are reluctant to work with freelancers because they believe: Freelancers aren’t reliable . Freelancers can’t contribute to company culture. The myth that freelancers can’t do highly integrated work within a company is invalid. Freelancers can also work in critical roles like product engineering.

Scaling 188

Scaling Artificial Intelligence Company Culture Innovation 188

Intercom, Inc.

NOVEMBER 2, 2021

I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one. As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . Always ask for advice. Don’t blame, own.

Software Review 291

Software Review Management Construction Engineering 291

SaaStr

MAY 27, 2023

Next up was Jason Cohen, founder of $100m+ WP Engine. It’s especially tough when you’ve become close friends, or the person really embodies the company culture. We listened so damn carefully to the customer, at times we over-rotated and tried to engineer a solution to every possible request, and every customer whim.

Technical Review 183

Technical Review Leadership Company Culture Startup 183

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. Yet, despite the big step forward in providing work flexibility, there is also a sharp increase in burnout. What is Async, and Why is It Important?

Scale 219

Scale Company Culture Interviewing Communication 219

Intercom, Inc.

FEBRUARY 4, 2020

Whether you’re a customer support representative or a product engineer, you will encounter issues and problems that you just don’t have the answer to. While I learned this skill as a support engineer, even now as a product engineer, the 15-Minute Rule is still something I use regularly. Navigating the way to a solution.

Engineering 261

Engineering Customer Support Company Culture 261

SaaStr

NOVEMBER 29, 2020

The three times it happened to me: A very senior engineer that we just HAD to have. In my first start-up, there was one engineer we had no choice about. A senior product lead that engineering wouldn’t work with. But not someone that could manage engineering. That made managing engineers by will just too hard.

Part-Time VPE 271

Part-Time VPE Sales Hiring CTO Hire Scale 271

SaaStr

AUGUST 8, 2021

It’s important to have a strong culture. Your company culture is similar to your brand. They know who needs them, so they’re not trying to serve Silicon Valley engineers who work at Google—they’re focused on the 70% of Americans that aren’t as desired by, or cared for, by bigger banks.

Banking 260

Banking Social Media Company Culture Innovation 260

Neil Patel

AUGUST 28, 2020

The search engine optimization service providers’ industry is valued over $65 billion. A Crisp-clear Company Culture. An SEO company may have the unique expertise you seek and all the characteristics listed above. Yet, their company culture may not fit with yours. Discovery session.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SmartKarrot

DECEMBER 13, 2023

As a growth engine, customer success is fueled by proactive engagement and a deep understanding of customer needs. When customer success becomes ingrained in your company culture, it becomes a driving force behind your growth.

Customer Success 10

Customer Success Engineering Strategy Company Culture 10

SmartKarrot

DECEMBER 13, 2023

As a growth engine, customer success is fueled by proactive engagement and a deep understanding of customer needs. When customer success becomes ingrained in your company culture, it becomes a driving force behind your growth.

Customer Success 10

Customer Success Engineering Strategy Company Culture 10

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Experience engineering. Strategy and leadership.

Leadership 218

Leadership AI Scaling Engineering 218

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. Shipping fast and safe: Building a culture of low-risk learning. That doesn’t just apply to our Engineering team, it’s also the way we work on the Content team. We hit a huge milestone as our ARR grew well past $200M.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

JULY 9, 2022

The role of a VP is to own everything required to hit the goals for a functional area – Sales, Marketing, Product, Engineering, Finance, or Customer Success. While the answer may sound obvious, I’m not sure it always is in early-ish stage start-ups. This includes: Recruiting the team. This can be hard. Hitting the number.

Sales Recruiting 260

Sales Recruiting Sales Hiring Finance Engineering 260

SaaStr

MARCH 14, 2023

Product designers are spec-ing out what engineering is supposed to build. Their sweet spot was the carpenters, superintendents, and product engineers, not enterprises. Internal Conflict Will Come Up People experience conflict. There’s a natural tension in startup environments. So how do you navigate this as a founder?

Startup 231

Startup Communication Leadership Engineering 231

SaaStr

JULY 27, 2022

As a result, they’ve continued perfecting their marketing engine to support automatic or self-guided transitions to eliminate any final sticking points before a conversion. . Secret 5: Build a B2C Rather Than a B2B Marketing Engine. Unhappy customers can kill your growth engine.

SMB 193

SMB Sales Hiring Scale B2C 193

SaaStr

DECEMBER 29, 2022

All your VPs and direct reports in each functional area (Sales, Marketing, Engineering, Product, Support, Success) should be there. First, if you don’t do it now, start a weekly, 30-minute (at first — then later, longer) staff meeting every Monday afternoon at 2pm. Starting next week.

Communication 302

Communication Engineering Management Company Culture 302

SaaStr

AUGUST 3, 2022

Everyone always knows these things in a small company. What isn’t clear often is whether an abrupt change, a gradual change, or something in the middle is the best: Sometimes, engineering or other expertise is critical to keep on for a while. The site literally can’t stay up without you, a key feature can’t ship, etc.

Startup 254

Startup Acquisition Engineering Company Culture 254

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

JANUARY 27, 2022

While the movement has helped spark awareness over the stubborn gender gap in the tech industry, helping to drive more diverse hiring initiatives across all businesses and encouraging women to succeed in STEM fields, women still hold an astonishingly low percentage of tech roles according to recent data – 16% in engineering, 27% in computing.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

Intercom, Inc.

JULY 17, 2021

Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team. We chatted to her about why she chose Intercom, her dreams, and her advice for women looking to get into engineering. Did you know you always wanted to be an engineer?

Underperforming Technical Team 129

Underperforming Technical Team Engineering Interviewing Technology 129

Hitenism

NOVEMBER 7, 2016

What once took millions of dollars and a team of engineers to create, a lone developer could suddenly hack together in half an hour. All the way back in 2002, Jeff Bezos issued a 6-point mandate to engineers at Amazon. These constraints forced Amazon engineers and developers to think of the customer as they wrote code.

AWS 189

AWS New CTO Scale CTO 189

Buffer Resources

SEPTEMBER 11, 2023

Under the Privacy settings, make sure your profile can be seen by everyone, including search engines — this matters quite a lot for personal brand SEO. Beware of scams and social engineering This applies to both employees and job seekers — social engineering threats and job scams are sadly far too common on LinkedIn these days.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Social Media 129

Intercom, Inc.

MARCH 15, 2021

“As a leader, it’s critical that you make time to listen and learn from others” As Maria Gutierrez, Intercom’s Senior Director of Engineering, says, “My experience as a woman in tech is very much my experience. I could just say yes. It unlocked so much for me.”.

Part-Time VPE 209

Part-Time VPE Underperforming Technical Team Leadership Engineering 209

OpenView Labs

AUGUST 17, 2021

Both Salesforce and Okta are known for setting the bar when it comes to creating and sustaining a culture built around truly loving the customer. They have proven that, done right, a truly customer-centric culture is a powerful competitor differentiator. . A stellar company culture is actually one of the reasons Krista joined Okta.

Company Culture 88

Company Culture Sales Hiring Finance Customer Support 88

SaaStr

JULY 10, 2023

But your heads of product, engineering, sales, marketing, success, etc. Having them in board meetings includes them in the journey at a senior level (even if you are tiny). This really matters. You may not care about board meetings.

Scale 231

Scale Investment Engineering Scaling 231

Casey Accidental

JUNE 8, 2021

It’s like hiring a bunch of strong engineers, and then only feeding them tickets of what they need to code through Jira because if we actually got them involved in deciding the problem, “they couldn’t possibly understand the business!” This is a style of communication that will not work with all cultures.

CTO Hire 124

CTO Hire Venture Capital CTO Communication 124

FastSpring

FEBRUARY 22, 2019

My background is actually in engineering & document control and my first job was at an aerospace company. In 2000, I helped co-found Pacific Design Technologies, an aerospace company in Goleta, CA. From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus.

VP of Engineering 91

VP of Engineering Company Culture Scale Headcount 91

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. QA engineer Quality Assurance (QA) engineers are responsible for testing the product to identify and sort out bugs , technical problems, or usability issues. Company size and resources.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Intercom, Inc.

APRIL 6, 2020

. “Values seemed like something rigid and dusty that were holding us back” They seemed to run contrary to what is needed to manage a rapidly growing company, but Intercom’s R&D org soon changed my thinking on that.

Management 181

Management Entertainment Engineering Interviewing 181

SaaStr

JANUARY 4, 2021

There are some companies that have made “hotelling” work, but it’s hard. Many engineers and others need a dedicated space — at home or at work — to be productive. That means making every meeting Zoom-first … even after all this. Offices won’t really get smaller, probably.

Investment 276

Investment Engineering Company Culture 276

Intercom, Inc.

JUNE 9, 2021

By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. When designing company onboarding , we lean on our four onboarding learning pillars. You can never play too many games .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253