Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 115

Generative AI AI B2B Pricing 115

Valuize Consulting

APRIL 20, 2022

Optimize Your Customer Data Model For The Modern Subscription Economy. In this interview, David delves into the what, why and how of bad customer data and shares impactful advice to help you upgrade your approach to customer data management and analysis. Q: Many technology enterprises suffer from “bad” customer data.

Government 52

Government Interviewing Customer Success Data 52

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Customer churn rate quantifies subscription cancellations, calculated as lost customers divided by the starting customer count. If you want to ensure customers renew each time, continue reading ahead.

SaaS Payments 76

SaaS Payments Retention Payment Services Payment Solutions 76

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. To avoid roadblocks, communicate clearly and repeatedly!

Interviewing 52

Interviewing Strategy Scale Management 52

Scytale

MARCH 19, 2024

PCI DSS: A PCI DSS audit validates compliance with payment card data security standards and is required for any company that processes credit card payments. THE PCI DSS BIBLE Everything to know about securing payments and cardholder data! Let them know auditors may interview them or ask for system access.

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. How Important is Subscriber Engagement for Subscription-Based Businesses? It is measured using various metrics.

Engagement 81

Engagement Customer Lifetime Value Revenue Subscription 81

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights. Userpilot survey templates. Announce new features in-app with Userpilot.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked. Why do you think that is?

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 88

Churn Interviewing Subscription Payment Features 88

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. It’s like rewriting your notes in school: the information sticks, and you can communicate it effectively to others. At Square, I manage a product called Square Invoices. Iterate on process the same way you iterate on product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. Review Escalations Communication. A more manual but extremely useful way of collecting feedback is by reviewing communications between customers and your staff during support escalation interactions. Conduct Customer Interviews. After onboarding has been completed.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Consider qualities such as organizational and presentation skills as well as soft skills needed for interacting with customers, such as communication skills. Develop Meaningful Interview Questions. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Make sure your marketing copy communicates your value proposition clearly. If you can see the perceived customer value decrease, they may eventually cancel their subscription. This also increases the WTP.

SaaS 88

SaaS Interviewing Pricing Market Research 88

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The post Uniting Recurring Revenue Organizations Around Success Metrics: An Interview With Kevin Meeks appeared first on Valuize.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. So it could be on that side.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Team collaboration and communication. Userpilot user interview template. How to get started with the research process?

Interviewing 72

Interviewing Scale Acquisition Data 72

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Her mission is to scale a SaaS company while being a part of a non-SaaS company.

Scale 233

Scale Sales Hiring Scaling B2B 233

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. Review Escalations Communication. A more manual but extremely useful way of collecting feedback is by reviewing communications between customers and your staff during support escalation interactions. Conduct Customer Interviews. After onboarding has been completed.

Software Review 71

Software Review Technical Review Interviewing Benchmarks 71

SaaStr

JANUARY 24, 2024

The value you communicate needs to make sense for the end user but also resonate with the C-suite and stakeholders making the buying decisions. As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be.

Scale 216

Scale Sales Hiring Scaling Revenue 216

User Pilot

NOVEMBER 29, 2023

A great retention specialist must have the following skills: Excellent communication and negotiation skills. Using surveys and interviews is a great way of getting deeper insights into customer problems. Monthly recurring revenue : Calculates the revenue you expect to generate every month from active subscriptions.

Retention 85

Retention Customer Lifetime Value Churn Outsourced Development 85

User Pilot

MAY 20, 2024

There are four essential components in building an effective customer experience strategy: Know your audience by creating user personas based on extensive research such as surveys , interviews, and behavioral data. Reduced churn rates : A positive experience diminishes the likelihood of customers canceling their subscriptions.

Software Review 83

Software Review SaaS Churn Engagement 83

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Landing new customers isn’t enough for a subscription-based business – it’s also important to retain them. Invite dissatisfied customers to interviews using slideouts.

Market Segmentation 87

Market Segmentation Retention Marketing Software Review 87

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Interviewing power users to understand their pain points, JTBDs, and needs. Sending in-app surveys for user feedback.

Strategy 81

Strategy Customer Lifetime Value Onboarding User Experience 81

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. Adoption Hero: Cision. Increasing product adoption and customer ROI with thoughtful approaches. New to ChurnZero? .

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. Popular product feedback collection methods include customer interviews, focus groups, and usability testing. Customer interview template.

Scale 76

Scale Management Technical Review Onboarding 76

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. If so, let’s dive right into the tips and tricks to ace a Customer Success Interview.

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

User Pilot

MAY 30, 2024

Users who don’t see the value of your product, don’t convert to paying accounts, renew their subscriptions, or recommend it to their colleagues. An in-app survey won’t work, but you can try an email survey or contact them directly and invite them to an interview. How to find your product’s Aha moments?

AI Search 83

AI Search Onboarding User Experience Retention 83

User Pilot

MAY 27, 2024

This loyalty translates into repeat purchases, subscription renewals , and brand advocacy. Personalized communications : Provide contextual help when needed by using in-app messages. User interviews : Feedback doesn’t have to be via surveys. Several factors can drive customer loyalty, including: Product value.

Customer Lifetime Value 82

Customer Lifetime Value Retention Engagement User Experience 82

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success. How will you meet various deadlines across clients?

Interviewing 10

Interviewing Engagement Management Scale 10

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. What You’ll Learn. Is that accurate?

Revenue 77

Revenue Scale Sales Hiring Subscription 77

User Pilot

MAY 16, 2023

User surveys and interviews are the most direct ways of finding out what users value most about the product. They communicate the value each plan offers and are the reason why customers sign up for the product, upgrade to a premium plan or renew their subscription. Why is it important to monitor value metrics?

Metrics 88

Metrics Customer Lifetime Value SaaS Pricing 88

User Pilot

JANUARY 16, 2024

Stakeholder management and communication : Use ChatGPT to generate boilerplate emails and presentations for stakeholders. Content creation : Generate persuasive and clear marketing messages that effectively communicate your product’s value. Should you opt for a one-time purchase, subscription, or freemium pricing model? #4:

ChatGPT 82

ChatGPT Management Underperforming Technical Team Technical Review 82

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. But it’s not great yet about communicating that information in a real world way.

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136