Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

SaaStr

JANUARY 17, 2023

Sales-led vs. product-led is a hot topic right now, and Jason Eubanks, Chief Revenue Officer of Harness, shares the answer during this week’s Workshop Wednesday — held every Wednesday at 10 a.m. What’s his response to startups figuring out which strategy to begin with, product-led or sales-led? “It How do you achieve both?

Startup 231

Startup Sales Sales Funnel Education 231

SaaStr

JULY 25, 2023

Google Cloud Next: Google Cloud Next (now known as Google Cloud Next ’21) is an event organized by Google Cloud to showcase their latest advancements, product announcements, and customer success stories, impacting the SaaS industry.

ChatGPT 227

ChatGPT AWS SaaS CTO 227

SaaStr

FEBRUARY 13, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partners. The Argument High Cloud Multiples Are Behind Us. Even if Epic Growth is Still To Come.

Scale 198

Scale SMB Sales Cloud 198

SaaStr

FEBRUARY 4, 2024

SaaStr 720: CRO Confidential: What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk. SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin  Top Videos This Week: 1.

Scale 210

Scale SaaS AI Enterprise 210

SaaStr

APRIL 10, 2023

He’d come (flying private I assume, and possibly straight from Hawaii) to … kiss the customer’s arse, as near as I could tell. The customer already had thousands and thousands of seats of Salesforce. It wasn’t a sales call. A related post here : Want Happy Customers? It did surprise me.

Airlines 248

Airlines Cloud Market Research Customer Success 248

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Where customer retention and customer satisfaction are the crucial factors they work upon.

Software Review 52

Software Review Customer Success Software Transportation 52

ChurnZero

OCTOBER 5, 2021

This year we joined 5,000 Cloud and SaaS Founders, VC and Execs in the SF Bay Area for three action-packed days of high-quality networking, learning from those who’ve done it, and of course happy hours and plenty of fun. .” Customer Success begins in Sales and needs to be part of your funnel.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Today’s leading CRMs tend to be cloud-based. SAP Sales Cloud.

Payment Methods 79

Payment Methods B2B Payment Solutions Payments 79

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers.

Customer Success 98

Customer Success Scale SaaS B2B 98

SaaStr

DECEMBER 1, 2023

Hiring a VP of Sales isn’t new, but the conversations have evolved as the world has. Jason has written about the cheat codes for hiring VPs of Sales since 2012 and realized it was worth a deeper dive. Jason has written about the cheat codes for hiring VPs of Sales since 2012 and realized it was worth a deeper dive.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. Eyal Manor – VP, Engineering @ Google Cloud. Want to see more content like this session?

Cloud 168

Cloud Scale Trends Machine Learning 168

CustomerSuccessBox

MARCH 4, 2022

Congratulations on being promoted to the VP-Customer Success ! Especially, in the field of Customer Success. That’s understandable; you’re probably your company’s first Customer Success executive, and this is your first time in the position. VP-Customer Success Job Description (Sample).

Customer Success 52

Customer Success Scale Customer Lifetime Value Interviewing 52

SaaStr

DECEMBER 14, 2020

If you already have a few bigger deals under your belt, but most are smaller … a few higher-level suggestions: Hire a Very Good VP of Sales that has sold at your “high end” price point. At getting the High End of Normal, the Most Without The Customer Feeling Ripped Off. More here: The 48 Types of VP Sales. A lot more.

Scale 294

Scale Sales Hiring Underperforming Technical Team Point of Sale 294

SaaStr

DECEMBER 12, 2021

Why The Greatest Sales Teams Just Kill It On Dec 31. The Last 4 “SaaS Crashes” Barely Made a Dent in the Cloud Boomtimes. Direct Sales Aren’t Enough: Why the Path to SaaS Growth Is Indirect with PartnerStack’s CEO. Nick Mehta, CEO Gainsight: 10 Things That Are Changing Now in Customer Success.

SMB 242

SMB Cloud Trends Enterprise 242

SaaStr

DECEMBER 7, 2020

Many Cloud leaders grew 500% or more this year. ” When will this incredible run for Cloud and SaaS end? A Framework For Your First SaaS Sales Comp Plan. 6. “What Makes a Great VP of Sales and How to Hire One” Another SaaStr Classic that is just as relevent today. What a crazy year for Cloud.

Venture Capital 324

Venture Capital Sales Hiring AWS Cloud 324

CustomerSuccessBox

MAY 23, 2022

This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. Read further to know how can you progress through the customer success career path. Additional Read: The key responsibilities of the Customer Success Manager.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

SaaStr

OCTOBER 26, 2022

Grammarly launched during the age of cloud computing, big data, and natural language processing algorithms. This will help you develop a more aligned product with the messaging, marketing, and sales to unlock product-led growth (PLG). Let your customers set the bar for excellence. . Key Takeaways .

Enterprise 181

Enterprise Scale Sales Communication 181

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. What is the right way for startup founders to address sales rep onboarding?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

JANUARY 5, 2022

In 2015, SaaS cloud-based content management tool Box went public. We restructured all of our messaging around our Content Cloud to create a simplified go-to-market message that says what it does, and does what it says. At Box, we’ve found a lot of success in getting customers to adopt new features within Content Cloud.

Scale 267

Scale Scaling Sales Hiring Software Review 267

SaaStr

APRIL 28, 2023

Former CEO and founder of Yext and current CEO and founder of Roam, Howard Lerman, shares successful strategies and lessons learned building two successful startups with Sam Blond, Partner at Founders Fund, in this week’s episode of CRO Confidential. Does the world need another productivity product? And that’s where Roam comes in.

Scale 202

Scale Sales Hiring Sales Business 202

SaaStr

APRIL 28, 2022

Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably. Think of us as your automated security and compliance expert.

compliance 223

compliance Forecasting Finance AI 223

SaaStr

DECEMBER 26, 2022

Tackle.io’s 2021 state of cloud marketplaces report highlighted a similarly dramatic shift. In a 2020 survey, 22% purchased software through a cloud marketplace versus 60% in 2021. The role of AWS, Azure, and Google Cloud Marketplace is becoming increasingly important. “45% Ease of implementation. Seeing ROI in 6 months .

Software Review 202

Software Review Software Azure Cloud 202

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. From a GTM execution standpoint, they weren’t focused.

Scale 233

Scale Sales Hiring Scaling Revenue 233

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. Activate best practice toolkits to optimize customer journey quickly. Digital transformation has accelerated as enterprises scramble to the cloud. .

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

SaaStr

SEPTEMBER 22, 2021

Was $8 billion in secondary sale in November. Last April, the company slashed half its workforce as restaurant sales dropped 80% [link]. Not uncommon in fast-growing Cloud companies, but a CAC that does consume a significant amount of capital, especially in a business with lower margins and a large hardware component. #5.

Payment Methods 275

Payment Methods Payment Solutions Payments Cloud 275

SaaStr

JULY 18, 2023

Join 12,500+ of the Best in SaaS and Cloud! The Power of Customer Success: Driving Growth Through Customer Happiness with Asana, PagerDuty, Miro, and Sapphire Ventures CS has changed so much in the past 2 years. So we’re getting closer!! SaaStr Annual 2023 is Sep 6-8 in the SF Bay Area!

Scale 208

Scale AI Scaling Business Model 208

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? Will this role have high growth potential? 6 in the U.S. #2 2 in Mexico. #6

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

Tom Tunguz

APRIL 11, 2020

For most software companies, COGs encompasses cloud hosting costs and some fraction of customer success and professional services salaries. For startups, there tend to be two significant drivers of gross margin: cloud computing costs and professional services. The company generates a gross profit of 60%.

Travel 354

Travel Cloud Startup Acquisition 354

Sales Hacker

FEBRUARY 15, 2018

15, 2018 – Sales Hacker, the leading resource for sales innovation, acceleration, and the future of sales, is set to host The Revenue Summit , on March 1st, 2018 in San Francisco, California. Jaimie Buss – VP of Sales (Americas), Zendesk. of Sales & Customer Ops, Zendesk. What Will You Learn?

Scale 66

Scale Customer Success Revenue Marketing 66

SaaStr

JUNE 15, 2020

We will start to visit customers in person again. In customer success and sales, that will still likely mean being closer to a customer geography. The Cloud leaders are growing faster than ever. Salaries and comp may flatten, especially in sales and customer success.

Sales Hiring 351

Sales Hiring Enterprise Branding Cloud 351

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Manager, Partner & Customer Experience.

Customer Success 76

Customer Success Sales Recruiting Sales Hiring Scale 76

SaaStr

FEBRUARY 7, 2023

days of tactical content, networking, and epic evening events when the Cloud comes to Singapore. with Aashish Krishna Kumar, Head of GTM at Togai Sales Enablement 2.0 – Elevate Rep Performance with Divanshu Goyal, Sales at GTM Buddy Common scaling pains for SaaS businesses and how to overcome them.

VP of Engineering 246

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 246

SaaStr

FEBRUARY 3, 2022

Avoma is an AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important meetings.

Payments 230

Payments Payment Services AI Search Payment Solutions 230

ProfitWell

MARCH 2, 2020

times as much money, according to this Annex Cloud report. That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. What is customer success?

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

OpenView Labs

SEPTEMBER 8, 2021

One quarter of these companies started to implement usage-based pricing within the last 12 months, including public companies like New Relic; fast-growing startups like Kong (#68 on the Cloud 100), Cypress , and Trifacta ; and even industry stalwarts like Autodesk (founded in 1982). ratio of R&D to Sales & Marketing spend).

Pricing 64

Pricing Customer Success Scale Compensation 64