CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. The winners offer a better and faster way to solve customer problems. They collectively demonstrate how successfully your SaaS software delivers changes which matter to your customers.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. Over the years at Gainsight , we’ve spent a lot of time (and money) to help the world understand what Customer Success actually is.

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

User Pilot

OCTOBER 26, 2023

Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. PLG depends on the self-service model.

Acquisition 95

Acquisition Scale Marketplace as a Service Onboarding 95

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. They’re scrutinizing their existing status and cloud spend more than ever.

Software Review 176

Software Review Scale Technical Review SaaS 176

Totango

MARCH 20, 2019

At the Oracle Modern Customer Experience event in Las Vegas, Oracle announced its new CX Partner Ecosystem of which we are a participating member. Together, we’re incorporating innovative and efficiency-building technologies that seamlessly extend Oracle CX Cloud capabilities for enterprises across any industry.

Enterprise 54

Enterprise Marketplace as a Service Scale Innovation 54

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. The importance of the discomfort of customer feedback. What You’ll Learn.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Intercom, Inc.

APRIL 7, 2022

And that, according to Catherine Blackmore , was the dawn of customer success. Over the years, Catherine realized businesses need to meet customers at their level. In this episode, we sat down with Catherine to talk about the purpose of customer success and how to evolve the role to meet customers’ needs every step of the way.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Scale 99

Scale AI Growth Hacking Innovation 99

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Customer 360.

Scale 291

Scale Sales Hiring Technical Review Marketplace as a Service 291

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Before Tidelift, Bridget was VP of Sales @ Logz.io and before that was VP of Corporate Sales @ Sumo Logic where she drove ARR up by a record 237%. Who has done this well?

Sales Hiring 190

Sales Hiring Scale Technical Review Outsourcing Services 190

SaaStr

JUNE 10, 2021

Marten Mickos: We heard here that the cloud business has a combined market cap already of over a trillion dollars. So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 139

Outsourcing Services Marketplace as a Service Outsourced Development Scale 139

SaaStr

JUNE 10, 2020

If you have not set your workforce up to deal with this and you are not online and in the cloud and all the things that we need as employees in a business, you’re making that transformation now. Meagen, sales. Everyone, customer success. What did we need for our sales team from an enablement standpoint and our CSMs?

Travel 171

Travel Marketing Scale Outsourcing Services 171

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. One, it starts high up in the sales process, right? You need to discover in the sales process.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. What does it take to expand effectively?

SaaS Payments 258

SaaS Payments Scale Payment Services Payment Solutions 258

SmartKarrot

JUNE 26, 2020

Information service providers use this to issue validated reports of internal controls on their system to their users. Before you begin, you must identify what kind of activities in your cloud setup you consider as usual. The purpose of monitoring is to identify what unusual activities are occurring in your cloud setup.

compliance 10

compliance SaaS Marketplace as a Service Entertainment 10

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Everything needs to be done right now. Tiago Paiva: Oh yeah.

Sales Hiring 262

Sales Hiring SMB Scale Cloud 262

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. There was not a lot of outbound sales or marketing.

Sales Hiring 156

Sales Hiring Scale SaaS Payments Payment Services 156

Sales Hacker

APRIL 21, 2021

Do you love chasing down the sale? What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

User Pilot

MAY 30, 2023

What is a customer data platform (CDP)? A customer data platform is a tool enabling you to collect, analyze , and understand customer behavior and use those insights to drive customer success. Customer success teams. Sales teams. Use HubSpot to manage relationships with all your customers.

Azure 91

Azure Government Marketplace as a Service Data 91

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. In this Best of Times in Cloud and Saas, learn the questions to ask to hire the CMO expert and create a strong CEO and CMO partnership. Want to see more content like this? Photo’s up.

Scale 209

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 209

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – VAIRKKO. Adoption Hero – Sibme.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. It is the model in which a cloud service provider hosts software or application and makes them available for the end-user. The cloud service provider can either be a third party or the software vendor itself.

SaaS Payments 10

SaaS Payments Payment Solutions Payment Methods Sales Recruiting 10

SmartKarrot

NOVEMBER 23, 2020

There have been massive shifts in all areas of businesses from on-premise to cloud solutions. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. But now, they are more focused on customer experience than just generating leads. in the next year.

Trends 10

Trends SaaS Scale Telecommunications 10

SmartKarrot

AUGUST 5, 2021

Needless to say, in a market filled with cloud-based SaaS solutions, the demand for product operation becomes apparent. In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The US market has high demand and supply of SaaS service providers. Amazon Web Services (AWS). AWS offers cloud services to businesses.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10

SmartKarrot

DECEMBER 18, 2020

If you want to thrive in this competitive SaaS world, then the importance of understanding customer behavior can hardly be overemphasized. Customers are getting more empowered in today’s marketplace. Hence, customer analytics is a useful process towards that end. It can be a customer success platform as well.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

SmartKarrot

DECEMBER 18, 2020

If you want to thrive in this competitive SaaS world, then the importance of understanding customer behavior can hardly be overemphasized. Customers are getting more empowered in today’s marketplace. Hence, customer analytics is a useful process towards that end. It can be a customer success platform as well.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

SaaStr

JULY 22, 2019

And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based.

Scale 170

Scale Scaling Sales Hiring Underperforming Technical Team 170