Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 107

Communication Marketplace as a Service Technical Review Engagement 107

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

Intercom, Inc.

JULY 21, 2022

Andrew Chen: When you look inside any of these hyper-growth companies, what you find – and this is a good signal – is they’ve grown so fast organically they actually haven’t needed to go super deep on the data, churn models, or all the nuances. There is definitely an innovation in that space. I should take it when I’m out and about.”.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Baremetrics

OCTOBER 24, 2021

For more discussion on this topic, check out the rest of the series on using the dynamic duo of Baremetrics and Stripe to automate the calculation of your customer lifetime value (LTV) , churn , and customer acquisition cost (CAC). Stripe can also be used to run software platforms, marketplaces, and subscription businesses.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. However, this can make companies complacent and hinder innovation. Network effects drive product growth.

Social Media 105

Social Media Customer Lifetime Value SaaS Marketplace as a Service 105

OpenView Labs

JANUARY 13, 2022

Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 98

Pricing Payment Services SaaS Payments Payment Solutions 98

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Adoption Hero – An innovative way your team has successfully driven product adoption and customer ROI. Onboarding Hero – Definitive Healthcare.

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. You can use all that information to help be the final choice of consumers as they peruse the marketplace. Cost analysis is a companion term. of products before deciding which to purchase.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

User Pilot

AUGUST 29, 2023

Product management is a discipline valued by the world’s most successful and innovative tech companies. Strategy, problem-solving, and innovative thinking are all extremely important. Let’s explore some of the best tools in the marketplace and how they can help. Why is product management important? User empathy.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy Marketplace as a Service 52

Blulogix

FEBRUARY 18, 2024

Product and Service Innovation: Analytics uncovers gaps in current offerings and highlights areas for improvement or innovation. This insight drives the development of new features, services, or subscription tiers that meet evolving customer needs.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

Sales Hacker

NOVEMBER 21, 2019

According to Salesforce’s recent State of Service report, more than half of service providers will be adding chatbots to their lineup in the next year and a half. Consider how this will affect the marketplace in the coming years. The one notable exception to this has been conversational AI. billion in investment this year.

Scale 99

Scale AI Search Artificial Intelligence AI 99

User Pilot

DECEMBER 9, 2021

Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. As a product or service provider, your goal is to attract those customers who have a clear idea of what they need in a product, why they need it, and what can satisfy those needs.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Blulogix

DECEMBER 21, 2023

Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Their innovative per-gigabyte pricing attracted a wider audience and fueled exponential growth. Think of it as a B2B marketplace where usage drives the entire ecosystem.

AI Search 59

AI Search Marketplace as a Service B2B AI 59

ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. In this role, he leads all aspects of Ellucain’s global Customer Success, Professional Services, and Technology Management organization.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Blulogix

FEBRUARY 16, 2024

Proactive Engagement: Automated systems can identify key customer milestones or behaviors that signal an opportunity for engagement, such as usage patterns that suggest a customer is ready to upgrade or might be at risk of churning. The tools should offer flexibility to customize workflows and communication based on your business needs.

Payments 52

Payments Payment Services Revenue Payment Facilitation 52

Chargify

OCTOBER 22, 2020

Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Mimiran – More Leads and More Deals for SMB Services Business. ZeroBounce - Award-Winning Email Validation Service. CRMGamified - The most innovative gamification solution for Sales teams. Performance Management.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Navint

JANUARY 29, 2019

And um, and even when you know, when companies sort of violate that relationship, you can see the customer’s rebel and that’s where churn spikes up in the business model, gets a little shaky. And so they’re constantly innovating. So this, this is the never ending game it gets is also a dynamic marketplace.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Technology companies attract huge amounts of venture capital and the best, brightest, and most innovative workers in the world. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Technology companies attract huge amounts of venture capital and the best, brightest, and most innovative workers in the world. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

ChurnZero

OCTOBER 12, 2021

As Definitive Healthcare entered 2021, they realized they needed to revamp their onboarding process to reduce churn. Finally, their average churn score decreased in just a few months. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Systems Review 52

Systems Review Healthcare Scale Point of Sale 52

How To Buy Saas

JUNE 7, 2023

Focus on Your Unique Selling Proposition (USP) You must concentrate on your Unique Selling Proposition (USP) to stand out in a competitive marketplace. Your USP distinguishes your company from the competition and gives clients a compelling reason to choose your products or services.

Social Media 40

Social Media Marketing Marketplace as a Service Technical Review 40

ProfitWell

SEPTEMBER 25, 2019

Businesses charge a customer every month or year for use of a product or service. Markup is particularly used by mediators like ecommerce marketplaces — Amazon, for example. Licensing involves renting goods or services to other businesses. The seller retains full control of copyright on the product or service used by the buyer.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Tom Tunguz

MARCH 10, 2016

The best way I’ve found to describe it is a technology innovation leading to a go-to-market advantage. RelateIQ machine learning to offer an innovative customer relationship management software to sales teams. Innovation = Invention + Go To Market. Software is a competitive world. But, technology is not enough.

Scale 100

Scale Innovation Technology Marketplace as a Service 100

SaaStr

JULY 9, 2019

Here in Silicon Valley you have Google, and Facebook, and a ton of other massive organizations that are just churning out people who then go on to found other startups. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 205

Scale Sales Recruiting Scaling SaaS Payments 205

SaaStr

JANUARY 28, 2020

The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? And churn got higher than the SMEs, but we all came out of this recession saying, “We kept all of our logos.” We were wrong. Jason : So, account growth got a lot harder, right?

Sales Hiring 225

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 225

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace. As far as fostering innovation, every meeting I kept a section, an expansive section where it was brainstorm. And we did that. Next question.

Travel 209

Travel Scale Marketing Outsourcing Services 209

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Ben Horowitz teaches us the traits of peacetime and wartime CEO’s. Arrested attention. Revenue is down!”

Forecasting 98

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 98

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Ben Horowitz teaches us the traits of peacetime and wartime CEOs. Arrested attention. Revenue is down!”

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

SaaStr

SEPTEMBER 4, 2020

Join PagerDuty’s CEO, Jennifer Tejada, as she discusses the need for agility and innovation and how automation is aiding adaptability and allowing enterprises to surge ahead. That is really happening in the marketplace. This episode is sponsored by Linode. Think of this as something we identified as an advantage.

Scale 180

Scale Underperforming Technical Team Sales Hiring Branding 180

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As the pace of innovation in this sector accelerates, incumbents feel the increasing pressure to work more with startups. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40