SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. Did we prioritize the roadmap right?

CTO Hire 267

CTO Hire Sales Hiring New CTO CTO 267

SaaStr

NOVEMBER 11, 2022

They were aware of it, but startups that I work with closely or invested in, if they got all the way to 25 million with 75% NRR, I would tell them to quit today. They have service and all this, but the second cloud for them was sales. Your core models for sales, for marketing spend, for hiring and engineering and product.

Outsourcing Services 183

Outsourcing Services Banking CTO Hire New CTO 183

Andreessen Horowitz

DECEMBER 4, 2023

In board meetings, we scrutinize the efficiency of sales and marketing (S&M) spend, costs of goods sold (COGS), and general and administrative costs (G&A). Focus on performance management of your product and engineering teams as early indicators for what R&D investments are working, and which aren’t.

Underperforming Technical Team 119

Underperforming Technical Team Benchmarks CTO Hire New CTO 119

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few.

Scale 167

Scale Sales Hiring Sales Recruiting Sales 167

Valuize Consulting

OCTOBER 7, 2021

For many Chief Customer Officers and Customer Success (CS) leaders, this marks the beginning of a very stressful time as you prepare to have the challenging conversation with your CFO about how to properly invest in your Customer Success teams. This makes it challenging to secure investment.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Investing significantly in safeguarding our customers’ trust.

Data 118

Data CTO Hire Technical Review compliance 118

SaaStock

MARCH 8, 2019

Before getting into the investment world, she started and sold two successful companies in edutainment, and made a prominent name in the tech field around the world. At Click Ventures, Carman uses her impressive skills to lead companies on the right path, with an unheard of failure rate of funded businesses – below 10%.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

OpenView Labs

FEBRUARY 13, 2018

OpenView is thrilled to announce our recent $9M Series A investment in Loopio , a software platform that helps sales teams respond to RFPs, RFIs, and security questionnaires seamlessly with up-to-date, accurate, and approved content. Loopio co-founders from left to right: Matt York, CTO; Jafar Owainati, COO; Zakir Hemraj, CEO.

Investment 40

Investment CTO Hire New CTO Sales Hiring 40

Baremetrics

DECEMBER 7, 2023

This series attempts to give practical advice to SaaS CEOs and Founders on how to organize and automate their financial backend , giving them freedom to spend time with more value-adding parts of their business like financial planning. What’s their new CAC Payback Time? New Gross Margins?

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. What is a SaaS business model? Average salary: $191,286/yr.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

FastSpring

DECEMBER 22, 2020

As the pandemic hit, we, like most businesses, prepared for the worst. I expected our customers’ businesses to be fairly resilient in a downturn, but we were facing economic headwinds that hadn’t been experienced for nearly a century. We dramatically increased our investment in product development. We acquired SalesRight.

Payment Methods 101

Payment Methods Payment Services Payment Solutions Payments 101

OPEXEngine

AUGUST 23, 2022

KPIs to drive alignment between R&D spend and corporate business goals. . Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. As a KPI, it is not nuanced to take into account sales & marketing efficiencies, market issues, etc.,

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 132

Scale Sales Hiring Sales Recruiting Technical Advisors 132

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company. link] Contact BayBG: josef.krumbachner@baybg.de

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Outseta

MARCH 21, 2018

The real estate tech start-ups listed below range from companies that are still developing their products to venture-backed businesses that have already found significant traction and revenue. Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). Team: Founder & CEO Charles Hadsell. dwel.co - dwel.co

Outsourcing Services 75

Outsourcing Services New CTO Outsourced Development CTO 75

Tom Tunguz

MAY 7, 2014

Unlike most business stories which are penned from the point of view of the CEO, this one is written by the CTO/founder, David Hitz. Other chapters focus on risk, including evaluating the risk of entering new markets, of changing corporate culture and attitudes, and of changing CEOs. I read it and I loved the concept.

Underperforming Technical Team 145

Underperforming Technical Team New CTO CTO Government 145

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. We are confident that Frontegg is about to revolutionize the SaaS market, like Wix did for Web Development and Gong for Sales.”.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company. link] Contact BayBG: josef.krumbachner@baybg.de

Generative AI 52

Generative AI Artificial Intelligence CTO Coach Venture Capital 52

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. The business environment and adoption. Raise your hand. A lot of that as well. One more question.

Cloud 165

Cloud Scale Trends Machine Learning 165

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. For example, before releasing/starting to develop a new feature, we run it by our community first.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

OCTOBER 25, 2023

For part one of this Ask Me Anything session, Jason covers everything you need to know about hiring your first VP of Sales, what he really thinks about AI, what the future of lead generation in 2024 looks like, and much more. You’re not building a product or getting any new customers. Let’s jump right into the questions.

Scale 233

Scale Sales Hiring AI Sales Recruiting 233

OpenView Labs

OCTOBER 5, 2021

Every business wants growth, but how growth is defined and achieved can be very different depending on the kind of business you’re talking about. Hila has a unique perspective, having worked in both types of businesses. Previously, she was the VP of Growth at Acorns, a consumer app for micro investing. . Hila explains.

B2C 65

B2C B2B New CTO Acquisition 65

SaaStock

MARCH 29, 2019

Which is why you should sign up for the 2 for 1 Insider Sale and get two people for the price of one. Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Outseta

APRIL 11, 2019

Until that day comes I’ll continue to work with another business; it’s something that I need to do to cover my living expenses, but it’s also been hugely beneficial to me. What if instead you can hire that CTO that you’ve always admired, who has a track record of success with several previous ventures.

CTO Hire 52

CTO Hire Sales Hiring B2B New CTO 52

ChurnZero

DECEMBER 9, 2022

But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

JANUARY 10, 2020

Does Bob agree with the notion that channel sales have completely died in the world of SaaS? With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Why is this? What are the drivers of its death?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What’s the return on investment of your mom? That’s what David Apple—customer success and sales guru at Notion— is asking. The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? And that’s a wrap for your December 6 subscription news.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Kellblog

JANUARY 29, 2020

pre-seed, seed, seed-plus [1]) and one of the things I’ve noticed is that many founders cannot clearly, succinctly, and confidently answer some basic questions about their businesses. ” I’m admittedly fanatical about this, but I want to know what it says on the target buyer’s business card [3].

Startup 99

Startup Sales Hiring CTO Hire New CTO 99

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Where do founders make mistakes in negotiation?

CTO Hire 133

CTO Hire compliance Scale Startup 133

ProfitWell

JANUARY 24, 2020

Wistia , the video software platform we know and love, reminds us that businesses have focused so much on making people aware that they exist, they’ve lost sight of what matters most?: is a much worthier investment for your 2020. But since marketers today have nearly all the same tools at their disposal, there’s an issue here.

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Unbounce

SEPTEMBER 24, 2018

Twenty-two marketing experts took the stage to give new solutions to old challenges and actionable solutions to new ones—not to mention the food, people, games, swag and after-parties that made it the best CTAConf yet. Content marketing is worth it, he said, because “People link to content, not sales pages.”. Speechless.

AI Search 73

AI Search AI Artificial Intelligence Content Marketing 73

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 163

Scale Enterprise Scaling Sales Hiring 163

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 212

Part-Time VPE Technical Cofounder CTO Hire New CTO 212

Crafty CTO

OCTOBER 17, 2023

I can recall my father’s enthusiasm for the book, along with its author George Leonard Herter and his catalog business Herter’s. Self-Publishing Pre-internet, every successful mail order business was also a publishing business, because—catalogs. Disruptive? Who in the world would care?

Scale 52

Scale Compensation Startup Mobile 52