SaaStr

DECEMBER 19, 2022

Everyone is constantly questioning the value of what they’re doing because no one has time for busy work. So they always prioritize the most high-ROI projects, the most high-ROI tasks, and because there is a small group of people working on a multitude of things, they have a very 360-view of business strategy.

Compensation 214

Compensation Leadership Company Culture Headcount 214

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. published guidance for leaders who need to steer their business through the challenging times ahead. In March, McKinsey & Co. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197

Mucker Capital

JUNE 24, 2019

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. But what I needed to do about it and when to do it was a mystery to me.

Company Culture 40

Company Culture Scale Leadership Scaling 40

Neil Patel

JANUARY 11, 2021

Starting your own business is the dream, right? Almost anybody can start up a business – all you need is a great idea, the right systems, and the drive to see it through. No college degree, huge bank balance, or business experience is needed. In this article, I’m going to discuss the exact steps to start a business.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

SaaStr

JUNE 14, 2023

We’ll explore key aspects such as building customer relationships based on trust and honest feedback, defining company culture amid rapid growth, and hiring strategies that prioritize team chemistry over expertise. He brought that approach into building his business, and it didn’t work.

Scale 207

Scale Artificial Intelligence Technical Review Software Review 207

FastSpring

SEPTEMBER 8, 2020

The role of the Chief Financial Officer is centered on; capital efficiency, general economics, limited resources, and investing most efficiently to get the best ROI. I’m here to help provide insights, feedback, and data to shape the decisions surrounding where we want the company to be in three years, five years, and even longer-term.

Business 121

Business Company Culture Leadership Innovation 121

Neil Patel

JULY 26, 2021

Starting a business is a major endeavor. One way to shorten the process is to become a franchise business owner. As a franchise business owner, you can tap into the resources and branding of a large brand—while still maintaining the autonomy to run your own business. How Does a Franchise Business Work?

Payment Methods 129

Payment Methods Business Sales Hiring Travel 129

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. Start there. .

Business 151

Business Software Engineering Company Culture Retention 151

SaaStr

FEBRUARY 22, 2022

As you scale up a business, you’ll see an increase in demand for product, followed by an inevitable increase in sales. Additionally, it’s also important to segment based on the size of your business before you start leveraging channels. Invest in enablement. But how should you proceed when it comes to scaling your sales team?

Scale 230

Scale Sales Hiring Scaling Sales 230

SaaStr

DECEMBER 3, 2021

Aydin believes that investing in a founder’s personal development is essential professionally and ethically, especially since the modern SaaS climate can give off a distorted definition of success. Company Culture of Personal Development. It does not give us the room to say there might be things that we’re worried about.”.

Development 235

Development Entrepreneurship Company Culture Leadership 235

SaaStr

MAY 31, 2023

So as you make decisions today — product and GTM investments, and everything else needed to scale — you have to base it on new ARR years out. The Rhythm Of Your Business Changes Your operating model and communications architecture will change as you scale to tens of millions of revenue. Prioritize scaling your company culture.

Scale 179

Scale Scaling Leadership Company Culture 179

Neil Patel

NOVEMBER 18, 2020

If you ever plan on finding investors, partners, or employees for your e-commerce startup, you’ll need to know how to create a business plan. When you do it right, creating a business plan doesn’t have to be so difficult. What is an E-Commerce Business Plan? Understanding how to create a business plan is key.

Business 133

Business Social Media Revenue Company Culture 133

Chart Mogul

FEBRUARY 19, 2020

The compensation given to an employee based on the amount of revenue they generate for your business is known as a commission structure. The best sales commission structure for you is dependent upon your business and the goals you have set. Is a Flat Rate Commission Right for your Business? Let’s dive in!

Sales Hiring 130

Sales Hiring Sales Business SaaS Payments 130

SaaStr

FEBRUARY 18, 2022

The definition of success will vary from business to business, from customer to customer. Nick Mehta , CEO at Gainsight , discusses ten ways customer success is changing and how you can help your business catch up if you’re still a bit behind. . Embed customer success into the core of your business. Offer enhanced value.

Customer Success 235

Customer Success Retention Company Culture Metrics 235

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Being too risk-averse is actually the riskiest thing you can do for your business. 5 Things They Would Do Again. #1

Scale 204

Scale Scaling Leadership Company Culture 204

Intercom, Inc.

APRIL 12, 2018

In the past year, we’ve invested in mature analytics and built an intelligence team to aggregate data and trends towards business opportunities and things that we should be building. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Business 215

Business Branding Startup Leadership 215

SaaStr

APRIL 1, 2022

Mistake #1: Being Risk-Averse to Investments Outside of Your Area of Expertise. Many founders find themselves confident in one area of their business, whether it be the product, customer success, or, in Schuck’s case, sales. Schuck felt that he could more easily see the results in immediate dollars when he invested in sales.

Sales Hiring 229

Sales Hiring Acquisition Investment Leadership 229

FastSpring

MAY 20, 2019

There comes a point in your company’s lifecycle when you must decide between outsourcing your ecommerce operations or continuing to keep everything in-house. It’s a loaded question that most businesses should not approach lightly since the wrong decision can have drastic implications for the success of your business.

Outsourcing Services 82

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 82

SaaStr

JUNE 23, 2023

As you grow, you build a team that adopts that mindset, growing the company culture alongside the business. And then your team mindset and cultural values end up being unbelievably important. And then your team mindset and cultural values end up being unbelievably important.

Startup 207

Startup Company Culture Marketing Communication 207

Casey Accidental

NOVEMBER 13, 2019

Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. I’ve helped their business, but they’re asking for help driving more customers. Now, this story itself explains why many businesses fail to make the conversion to marketplace.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

AUGUST 8, 2021

There are a few key takeaways that businesses may want to keep in their own back pocket, especially those who are breaking into new markets and competing against giants. It’s important to have a strong culture. Your company culture is similar to your brand. Expand when it’s time.

Banking 260

Banking Social Media Company Culture Innovation 260

SaaStr

MAY 3, 2023

Their mission is to help companies drive better customer success and improve net retention for businesses through different products like scaling teams, driving better in-app adoption, and building customer communities. This is a trap, and it’s hard to scale a business this way. And invest in back-office systems early.

Sales Hiring 173

Sales Hiring Scale Pricing Customer Success 173

SaaStr

MARCH 5, 2022

Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off. Most early-stage companies raise too much capital because they wait too long to become efficient.

Startup 251

Startup Leadership Innovation Scaling 251

Chart Mogul

APRIL 3, 2018

These SaaS companies are raising the table stakes for business software by leveraging the power of brand experience. Does this look like a cloud storage business to you? More recently, when I read Typeform’s “behind the scenes” account of the company’s rebrand (almost a year in the making!)

Branding 97

Branding B2B Investment User Experience 97

Tom Tunguz

AUGUST 7, 2017

At some point in the life of most SaaS companies, the business will be faced with the question, when should we move up market? Very few businesses have clear demonstration of success in enterprise sales cycles without effort. How much cash is the management team willing to invest into the enterprise experiment?

SMB 160

SMB Sales Funnel Company Culture Enterprise 160

SaaStr

MARCH 30, 2022

It’s critical for a business to adapt when the situation calls for it, especially in response to new customer preferences, evolving technology, cultural movements, etc. The signs that a change is needed can come externally, like a new trend or wave that impacts your product, business, or mission. In this session, Boast.AI

Scale 234

Scale Sales Hiring Marketplace as a Service Construction 234

Intercom, Inc.

DECEMBER 21, 2021

“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. We continued to adjust to working from home , and our company culture evolved accordingly.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

OCTOBER 13, 2023

How do you build a successful, high-growth company that is also profitable? Expensify is a cash-positive business and has been for five years now. The Mythical Entity of High Growth and Profitability Could Be Your Company It’s not exactly uncool to make money, and all kinds of companies experience high growth and profitability.

Outsourcing Services 240

Outsourcing Services Sales Hiring Scale SaaS 240

SaaStr

APRIL 2, 2023

I hired the person with a great resume but who didn’t get our business, culture, or community. And if you didn’t invest proactively in systems like CPQ early, you create a byzantine mess that’s impossible to scale. Invest in back-office systems early. But much more often, I swung and missed.

Sales Hiring 262

Sales Hiring Scale Scaling Customer Success 262

SaaStr

JUNE 2, 2023

With teams spread across the globe, they had to find new working patterns to scale their businesses in a distributed environment. Wiz, one of the fastest-growing SaaS companies focused on security solutions, was one of them. Every business will have its own set of challenges. Where do you find the right person?

Sales Recruiting 217

Sales Recruiting Sales Hiring Scale Branding 217

SaaStr

OCTOBER 21, 2022

From its earliest days, Braze embraced a duel set of convictions: New businesses would be mobile first. The mobile revolution would transform legacy businesses. From these convictions, Braze understood that the way companies communicate with customers before the mobile era lacked the sophistication to thrive.

Mobile 202

Mobile Technology Investment Innovation 202

SaaStr

MAY 10, 2022

A crisis can strike at any time without warning, and it can be especially stressful when business leaders are not prepared for the unknown. Many businesses are struggling to survive after the pandemic triggered unprecedented challenges, crippling the global economy as a whole. Lean into your vision, mission, and culture.

Travel 202

Travel Revenue Underperforming Technical Team Scale 202

SaaStr

APRIL 8, 2022

As customers become more resistant to marketing, companies need a bulletproof messaging strategy. Carly Brantz, CMO of DigitalOcean, outlines how to grow your business by creating a culture of happiness. A culture where happiness thrives is a culture where creativity and innovation will be high.

Development 211

Development Marketing Advertising Technical Support 211

SaaStr

MARCH 29, 2023

The challenges businesses face at each growth stage, from a $1M company through $100M and beyond, are quite different. Xero’s Global Chief Strategy Officer, Damien Tampling, takes a philosophical look at some aspects and nuances to consider wherever your business is on this journey. From there, the delivery happens. Delivering.

Sales Hiring 180

Sales Hiring Scale Strategy Metrics 180

SaaStr

MAY 31, 2021

I’ve also invested in 24+ next-generation SaaS companies, mostly successes, and had a chance to watch and learn from them as well, with a new lens. And paying a little more for a lot more experience can be one of the top investments you’ll ever make. Investing in the Future is Easier. It isn’t.

Sales Recruiting 323

Sales Recruiting Sales Hiring Scale Branding 323

Intercom, Inc.

OCTOBER 22, 2020

As the Chief Experience Officer at Officium Labs and the co-founder of CX Accelerator , a virtual community for customer experience professionals, Nate has over a decade’s experience helping business leaders and employees create powerful end-to-end customer journeys. By investing in proactive support, you can erase common issues altogether.

Leadership 218

Leadership AI Scaling Engineering 218

Neil Patel

FEBRUARY 17, 2021

As a business owner, you know your employees are vital to your company’s success. Regular recognition at company meetings is essential, but so is making your appreciation public. Employee spotlights let you tell the world about top employees and explore their contributions to your company. Conclusion.

Sales Recruiting 141

Sales Recruiting Sales Hiring Social Media Sales 141