Intercom, Inc.

FEBRUARY 4, 2021

The Cool Planet Group CEO has had a fascinating career to date, having started and sold three businesses for over three-quarters of a billion dollars before he was forty – including Inspired Gaming and The Cloud. We were fairly poor. So I started to develop a hankering for making money at an early age.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

User Pilot

APRIL 22, 2024

The benefits of having a customer insights dashboard include improved understanding of customer behavior, significant time savings, and enhanced cross-team collaboration. Ready to start tracking user opinions and feelings about your brand? It reveals customers’ overall emotional tone toward your brand, product, or service.

Social Media 71

Social Media Software Review Underperforming Technical Team User Experience 71

SaaStock

FEBRUARY 13, 2019

Ultrasite is a global website builder, Chinafy is a tool for making websites China-compatible, and Connect is their collaborative content management platform for brands. It is based on blockchain and allows businesses to take care of their finances on a number of platforms and in multiple currencies. Founded : 2013. from a seed round.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. And we were like less than 10 million ARR and business was doing very well. And I met with Dev and I was telling him our business was doing very well and he asked me, “Why is it doing well?”

Sales Recruiting 254

Sales Recruiting Sales Hiring Scale VP of Engineering 254

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. Jason’s a few years older than us and he was the GM of Endeca’s entire e-commerce business, and so had serious senior management experience.

SaaS Payments 272

SaaS Payments Scale Payment Services Payment Solutions 272

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses. Prototyping tools : Product teams use these to create efficient low-fidelity and high-fidelity prototypes.

Software Review 90

Software Review Underperforming Technical Team Mobile Technical Review 90

Audacix

AUGUST 17, 2022

As someone in charge of SaaS business you're probably being constantly reminded of the need to focus on continuous application security, but making this happen is not an easy task. You see, gaining customers' trust is crucial to a SaaS business's success because it directly affects revenue.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? Jeff : Absolutely.

Scale 294

Scale Underperforming Technical Team Engineering Wireless 294

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Getting Started with SaaS App Development. Picking the right SaaS architecture model for your business is very important.

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) Scale 97

User Pilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Keep testing and experimenting to further refine the design.

Underperforming Technical Team 68

Underperforming Technical Team User Experience Interviewing Market Research 68

Neil Patel

OCTOBER 27, 2020

If you want to build a website for your business, it’s no different. Most of the articles that I write on my blogs are catered towards intermediate to experienced marketers and those with a business website. But, if you’re trying to build a business website, you’re setting yourself up to fail. But that’s not fair.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

ProfitWell

DECEMBER 4, 2019

The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. Any company that leases its software through a central, cloud-based system can be said to be a SaaS company. What is the SaaS business model. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

MARCH 20, 2019

Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. Just to name a few.

Underperforming Technical Team 127

Underperforming Technical Team Development Software New CTO 127

SaaStr

JULY 29, 2022

So you’re really asking how do you get a business going, like selling to restaurants that not only is hard to penetrate but has a hardware component. But the lazy approach, the content marketing approach, it has some benefits but it really is tough to penetrate these traditional offline businesses. Jason Lemkin: Well, look.

Scale 231

Scale Scaling Sales Hiring Enterprise 231

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Full Session

JANUARY 5, 2023

Many website visitors will evaluate the quality of your business, product, service, and brand within a few seconds. Businesses can promote their goods and services online, but not all sites are user-friendly or helpful. In addition, you can enhance the credibility and trustworthiness of your brand. Image source: WebAlive.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 164

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 164

User Pilot

FEBRUARY 28, 2023

Five key NPS visualizations are bar chart, pie chart, line chart, response tag analysis, and word cloud. SaaS business models depend on repeat subscriptions, making it crucial for companies to retain as many customers as possible. Word cloud A word cloud is perhaps the simplest visualization in the NPS dashboard.

Underperforming Technical Team 78

Underperforming Technical Team Benchmarks Trends Cloud 78

Aaron Beashel

OCTOBER 31, 2016

Alex co-founded the well-known SaaS company Desk.com before selling it to Salesforce and becoming the VP of Service Cloud (their second largest business unit, behind Sales Cloud). It was game-changing for the company, and for each team that implemented it. How to create a V2MOM framework for your company or team.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Audacix

JULY 28, 2022

Application security is seldom considered during the ideation phase of web application development - unless the development team has previously been hacked and survived to tell the tale. But it's also true that it's never too late to secure your cloud-based web app. It helps to protect your customers' business.

Cybersecurity 52

Cybersecurity Underperforming Technical Team AWS Scale 52

SaaStr

JUNE 22, 2021

Learn new ways to build strong teams by managing in all directions from Arquay Harris at Slack. This is where the cloud meets. It doesn’t really matter what team you’re on, you’re making contributions to the company. . #404: The benefits of managing upwards and downwards are frequent management topics.

Engineering 146

Engineering Underperforming Technical Team Management Technical Review 146

SaaStr

SEPTEMBER 4, 2020

371: It’s no secret that businesses today are struggling with an unpredictable economy. Jennifer Tejada: So it’s not all terrible bad news because Winston Churchill told us, “Never waste a good crisis.” First, do no harm and deliver the business results. That is really happening in the marketplace. Sound easy?

Scale 164

Scale Underperforming Technical Team Sales Hiring Branding 164

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. The role of branding in marketing [19:27]. The role of branding in marketing [19:27]. Building and leveraging a differentiated brand as a growth amplifier [22:29]. Subscribe to the Sales Hacker Podcast. Great author.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Brand Positioning 2.

Strategy 104

Strategy Scale Payment Features Software Review 104

Neil Patel

JANUARY 21, 2021

Starting a business, even a bootstrapped one, is expensive. Wrike is a versatile and comprehensive project management tool, perfect for startups and businesses of all sizes. Wrike also makes collaboration seamless with shared calendars, file sharing, and team reports time tracking. What Are Bootstrapping Tools?

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. We replace on-prem software and hardware with a pure cloud solution. Want to see more content like this?

Scale 152

Scale Business Sales Hiring CTO Hire 152

Intercom, Inc.

JULY 15, 2021

When we think about design at IBM, we probably remember Paul Rand’s iconic Eye Bee M poster or the famous motto “good design is good business”. In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy.

AI Search 245

AI Search AI Scale Machine Learning 245

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. In this Best of Times in Cloud and Saas, learn the questions to ask to hire the CMO expert and create a strong CEO and CMO partnership. Maria : Not too bad. Maria Pergolino | frmr.

Scale 222

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 222

User Pilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. Using a tool for interactive user guides is crucial since it reduces reliance on developers and enables you to trigger user guides contextually.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

SaaStr

AUGUST 19, 2022

This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 And I think it shows that the top PE firms are pretty optimistic that things are going to remain good and get even better in SaaS and cloud.

Scale 226

Scale Sales Hiring Scaling VP of Engineering 226

SaaStr

MARCH 13, 2020

How does Harry think about the importance of brand for enterprise startups today? What mistakes does Harry see many founders make when it comes to investing in their early brand? So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. Harry Stebbings: No, absolutely.

SaaS Payments 217

SaaS Payments Payment Methods Finance Payments 217

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. INTRO by Christian Lanng : We do cloud based splicing for the Fortune 5000. Nobody ever build a social network for business on this scale. Did anti-virus and anti-spam and the cloud.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

User Pilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Why should you perform sentiment analysis? Source: G2.

Artificial Intelligence 52

Artificial Intelligence Social Media Software Review Technical Review 52

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. Atypical in our world, but Neha scaled the business to well over $1M in ARR before raising funding. You should be.

Scale 218

Scale Technical Review Technical Advisors Sales Hiring 218

Audacix

MARCH 23, 2020

Application security is seldom considered during the ideation phase unless the development team has previously been hacked and survived to tell the tale. Simply put, it helps to avoid massive costs to your business when you do get hacked AND it helps your customers trust you more. The average total cost of a data breach is $3.9

Cybersecurity 59

Cybersecurity Underperforming Technical Team Education Development 59