SaaStr

AUGUST 10, 2022

While there are universal truths that every SaaS founder should put into practice, each company’s journey is different. User Experience and Building a Durable Business. Leadership took user feedback seriously, and spent lots of time iterating on the product to ensure that users could get the most value from it.

Sales Hiring 226

Sales Hiring Scale Company Culture Leadership 226

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Software Review 112

Software Review Scale Customer Success Innovation 112

Totango

OCTOBER 18, 2023

Pre-built customer success program templates embedded with industry best practices and expert knowledge, SuccessBLOCs help businesses of any size get started and customize their programs to their business goals. This demand is just one reason why we put SuccessBLOCs at the heart of our software.

Business 102

Business Software Review Technical Review Retention 102

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

User Pilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? In this article, we’ll share 10 of our onboarding best practices that will help cultivate loyalty.

Onboarding 87

Onboarding Retention Mobile Engagement 87

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business. Ease of use: how user-friendly is the platform?

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

ChurnZero

DECEMBER 27, 2019

Feeling a bit nostalgic , we practiced our own self-reflection to create a curation of our proudest accomplishments this year. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 . That’s 2019 for you. .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 85

Onboarding Scale Customer Success Scaling 85

User Pilot

DECEMBER 19, 2023

There are several best practices that all account managers need to keep in mind. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling.

SaaS Payments 80

SaaS Payments Management Customer Lifetime Value SaaS 80

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Book a demo !

SaaS Payments 91

SaaS Payments B2B SaaS Payment Solutions 91

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). moment” varies from user to user.

Technical Review 76

Technical Review Onboarding Mobile Retention 76

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. This is why our composable technology provides flexibility to meet your business and your cross-functional partners at whatever stage your CS practice is at—from early inception to scale to optimization.

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Blulogix

MARCH 21, 2024

Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service. Tailored onboarding sessions that highlight key features and best practices can significantly impact long-term satisfaction and retention.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 94

SaaS Payments Trends Payment Solutions Payment Methods 94

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 95

AI Scale User Experience Onboarding 95

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Communication 94

Communication Onboarding User Experience Retention 94

User Pilot

JUNE 30, 2023

TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules. Let’s get right to it. Let’s look into each of them.

SaaS Payments 80

SaaS Payments Outsourcing Services Payment Solutions Payment Services 80

User Pilot

MARCH 6, 2024

In practice, all 3 often overlap. This helps create user personas. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Book the demo!

Social Media 82

Social Media Sales Funnel Acquisition Retention 82

User Pilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. Start building your marketing conversion funnels but creating all product user personas. For each funnel stage, choose relevant metrics.

Marketing 90

Marketing Sales Funnel Forecasting Customer Lifetime Value 90

User Pilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Leverage secondary onboarding to deliver value continuously.

Churn 83

Churn Retention Onboarding Engagement 83

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 94

Onboarding SaaS Customer Support Engagement 94

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Onboarding. First, we’ll define what customer retention automation is.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Totango

AUGUST 18, 2021

Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. What Is a Freemium Onboarding Email Sequence?

Onboarding 116

Onboarding Benchmarks Branding Trends 116

User Pilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Ready to get started with a product-led onboarding strategy?

Onboarding 92

Onboarding Customer Success Scale Strategy 92

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 87

Onboarding SaaS Mobile Education 87

Totango

MARCH 19, 2021

The traditional approach fails to see things from the perspective of the customer, instead, it takes a company-centric approach, splitting these into multiple journies each handled by a different department; marketing, sales, onboarding, retention. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 124

Sales Recruiting Onboarding Branding Retention 124

Inturact

APRIL 18, 2023

Your app onboarding experience is the gateway to user retention and long-term success. So, how do you make sure your onboarding process is engaging, effective, and enjoyable? In this blog, we won't give you a one-size-fits-all solution.

Onboarding 52

Onboarding Retention Engagement 52

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust? Why is user trust important in UX?

Payment Methods 89

Payment Methods SaaS Payments Strategy Payment Services 89

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Let’s get right to it!

Underperforming Technical Team 75

Underperforming Technical Team Sales Recruiting Social Media Onboarding 75

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 90

Retention Strategy Marketing SaaS 90

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 90

Social Media Scale Artificial Intelligence AI 90

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Experience 75

User Experience Onboarding AI Technical Review 75

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. helps users craft effective and persuasive sales emails.

AI Search 93

AI Search AI Payment Solutions ChatGPT 93

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Underperforming Technical Team 80

Underperforming Technical Team Scaling Onboarding Product Marketing 80

User Pilot

JULY 31, 2023

Product marketing management requires many skills: to be proficient at research, highly organized, empathetic (able to put themselves in their user’s shoes), storytelling and communication, and a foundation of product management. Use these to get objective insights into user behavior and product usage.

Product Marketing 84

Product Marketing Management Marketing Customer Lifetime Value 84

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Best if they can be personalized for different user segments.

SaaS 93

SaaS Onboarding Pricing Mobile 93