User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? TLDR; SaaS customer onboarding is the product guidance and education new customers receive when they first sign up for your product. Real-life examples of successful onboarding experiences by SaaS businesses.

Onboarding 93

Onboarding SaaS Customer Support Engagement 93

User Pilot

FEBRUARY 24, 2023

Feedback loops consist of five key steps: you collect customer feedback, analyze it , acknowledge it, act on the findings, and bring users up-to-date with changes. To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. How to Speed Up Feedback Loops by Peep Laja.

Interviewing 93

Interviewing Scale Social Media Communication 93

User Pilot

FEBRUARY 7, 2023

Modals Modals appear as pop-ups on user screens while they’re actually using your app. Modals are great at attracting attention but, because they take up so much space, it’s best to use them scarcely to avoid being too intrusive. More extensive surveys are better sent through other channels like email newsletters.

Communication 93

Communication Onboarding User Experience Retention 93

User Pilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. Create the survey and ask relevant survey questions to collect the most relevant data.

Systems Review 83

Systems Review SaaS Scale Technical Review 83

User Pilot

MAY 3, 2023

Using Pendo for onboarding should start as soon as your users sign up for your product. You need to determine why they’ve signed up for the product and what they’re hoping to achieve. For example, you can segment your users based on their responses to a welcome survey and trigger a relevant walkthrough. What kinds?

Software Review 92

Software Review Onboarding Pricing Engagement 92

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Email marketing tools enable teams to completely automate their campaigns with minimum human input once they’re set up. Marketing automation: in-app surveys.

Marketing 83

Marketing SaaS Social Media Onboarding 83

User Pilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. CSAT survey in Userpilot.

Systems Review 80

Systems Review Social Media Technical Review Software Review 80

User Pilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. Imagine you just set up an account on a new product. You try to load it up, but it takes too long. And, when it eventually loads up, you can’t figure out how to get around it and achieve your goals. Slack in-app survey.

Business 96

Business Social Media Underperforming Technical Team Onboarding 96

User Pilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. Measure customer satisfaction by triggering contextual surveys during onboarding. Implement exit surveys to collect feedback from churning customers about their cancellations. However, it may be up to 5% for small and medium SaaS businesses.

Churn 81

Churn Retention Onboarding Engagement 81

User Pilot

APRIL 14, 2023

The most common types are: Modals – pop-up screens with product information or announcements. Interactive walkthroughs – step-by-step guides on how to complete various tasks, usually made up of tooltips. Onboarding checklists – lists made up of simple tasks the users need to complete to activate.

SaaS 91

SaaS Onboarding Pricing Mobile 91

User Pilot

MAY 5, 2022

After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. A customer churn analysis will tell you whether your UX was misleading or your onboarding wasn’t up to par.

Churn 95

Churn Retention Subscription Payment Features 95

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 81

Data Analysis Scaling Artificial Intelligence Data 81

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. To collect customer loyalty feedback , use NPS surveys. We use Customer Effort Score (CES) surveys to collect them.

Scale 80

Scale Management Technical Review Onboarding 80

User Pilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Scale 97

Scale Software Review Technical Review Scaling 97

User Pilot

JANUARY 12, 2023

Collect behavioral and marketing data with Userpilot analyzing in-app survey reports, product usage data, feature heatmaps, and NPS scores. Segmentation based on JTBD (jobs to be done) : Segment customers based on the jobs they’re trying to accomplish with your app according to the welcome survey responses.

Software Review 92

Software Review SaaS Engagement Customer Lifetime Value 92

User Pilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this blog , Christian Sculthorp of Agency Analytics says that his company cut churn by 30% when they started collecting and acting upon their NPS survey data. Follow Up Options.

Software Review 85

Software Review Churn Software User Experience 85

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Payments 70

Payments Payment Methods SaaS Payments Payment Solutions 70

User Pilot

FEBRUARY 4, 2023

Having an agent pick up the phone on a Saturday at midnight will also serve as a pleasant surprise for customers who were half-expecting for no one to be available. Bear in mind that a first impression doesn’t end at the sign-up page; it extends well into the onboarding process when they actually start using your SaaS product.

Social Media 77

Social Media Software Review Growth Hacking Onboarding 77

Intercom, Inc.

JULY 31, 2019

Use your chatbots to show website visitors a simple prompt – like “Let us know if you have any questions” – or even a welcome video to open up the door for conversation. For instance, encourage a first-time visitor to sign up for your newsletter but nudge return visitors to book a demo. How to set up marketing chatbots with Intercom.

Marketing 177

Marketing Pricing Headcount Engagement 177

User Pilot

APRIL 10, 2023

By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. However, each of them puts up different barriers to encourage users to upgrade to the paid version. How easy was it to set up the product?

Strategy 75

Strategy SaaS Onboarding Marketplace as a Service 75

Teamgate

JANUARY 13, 2020

You can embed these lead magnets into pop-ups on your website’s homepage or through links on your social media accounts. Establish expertise in your niche by coming up with a well-written downloadable ebook, podcast, or a small resource kit about what you do. Whitepapers. Use video and audio, if possible.

Strategy 96

Strategy Business Social Media Innovation 96

Neil Patel

DECEMBER 16, 2020

You’ve poured a ton of time into creating a blog. You are regularly posting content, so you’re starting to build up an audience. Affiliate marketing is an effective way for anyone with a blog or social media following to earn money. If you don’t already know who’s reading your blog, you should take steps to find out.

Strategy 134

Strategy Marketing Social Media Software Review 134

User Pilot

FEBRUARY 7, 2023

You could start things off with a welcome survey to gather valuable customer insight (and use that to personalize onboarding ). Increase activation rate Next, a successful onboarding can help drive up the activation rate. A welcome survey is a fantastic way to greet your users and land them smoothly in your app.

Onboarding 86

Onboarding SaaS Mobile Education 86

Teamgate

JANUARY 6, 2020

There are tons of tactics that a company can try to keep up with customer’s expectations. In this blog, we are going to learn about lessons learned from 2019 to be implemented in 2020 for better customer engagement. The newsletter generally, includes customer experiences, new releases, industry news, employee blogs, etc.

Engagement 94

Engagement Scale Software Review Branding 94

User Pilot

MARCH 9, 2022

Onboarding checklists and other types of in-app messages can reduce the time between a user signing up and them having their AHA moment. On the other hand, Kontentino uses their welcome screen pop-up to help app users get set up while encouraging questions and feedback. Dribble’s customer satisfaction survey. #12

Engagement 84

Engagement Customer Lifetime Value SaaS Onboarding 84

GetUplift

SEPTEMBER 27, 2021

Markin Blog, 2020 ). Markin Blog, 2020 ). . Markin Blog, 2020 )). Habits are those little things we do without noticing, like picking our phones up when we have no one to talk to. They surveyed over 100,000 US based consumers across more than 100 brands. In fact, companies lose $1.6 10X their conversions.

Retention 89

Retention Strategy Sales Social Media 89

Intercom, Inc.

DECEMBER 10, 2018

Make it easy for users to respond by giving them simple choices, like a numerical rating system, thumbs-up or thumbs-down, or smiling or frowning emoji. Users also find them far less intrusive and more helpful, since they’ve already opened the app when they show up. A splash page is the equivalent of a full-screen pop-up.

Marketing 137

Marketing Software Review Systems Review Onboarding 137

User Pilot

APRIL 10, 2021

As we’ve written numerous times before on this blog, traditional product tours suck. Follow up with native tooltips that point the user to the minority of features their specific user segment cares about most. If you think you can get enough responses, sometimes a direct survey through a tool like SurveyMonkey is worth trying.

Social Media 96

Social Media Onboarding compliance Enterprise 96

User Pilot

MAY 14, 2023

Clicking , completing a form, viewing a page, closing a pop-up window – you name it. Heap Heap joins the line-up of specialized analytics tools that you can use to track events. However, when it comes to triggering contextual surveys or guidance, your options are limited because Pendo shows data with a one-hour delay.

SaaS 88

SaaS Scale Social Media Pricing 88

User Pilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. Send NPS surveys to identify detractors and proactively avoid churn You can measure customer satisfaction and loyalty to determine how happy your customer base is with your products.

Development 88

Development Scale Retention Onboarding 88

User Pilot

JUNE 5, 2023

For example, PQLs, demos, and sign-ups measure success in the acquisition stage, while the customer lifetime value, ARR, and ARPU are measures of success in the revenue stage. For example, self-sustaining growth loops can speed up your acquisition, while contextual upselling drives account expansion in the revenue stage.

SaaS 69

SaaS Sales Funnel Customer Lifetime Value Acquisition 69

Neil Patel

FEBRUARY 1, 2022

You run a marketing campaign to get people to do something like sign up for your services, buy your product, fill out a lead gen form, give you their email, or follow through on some other CTA. So, if you’re claiming something, you better back it up with proof. It requires long forms for you to sign up or get more information.

Sales Hiring 108

Sales Hiring Technical Review User Experience Software Review 108

User Pilot

JUNE 2, 2022

In-app surveys allow you to collect contextual feedback without disrupting the user’s product experience. With product-market fit surveys, you can figure out if you’re targeting the right market with the right product. Personalized NPS surveys encourage engagement and higher response rates. In-app surveys.

SaaS 52

SaaS Scale Software Review Churn 52

Baremetrics

OCTOBER 9, 2021

It’s a simple reality that a proportion of customers who sign up to your SaaS should never have done so in the first place. Sign up for a free trial to try it out for yourself. There is, however, a second aspect to customer retention that is equally as important: setting up the use of your service as a habit. Table of Contents.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Audacix

MAY 25, 2020

Optimise your keywords One of the obvious ways to allow your customers to find your eCommerce store through organic search is to create the right keywords on your pages and blog posts. Understanding your buyer’s persona, interests, and pain points in relation to your products can help you come up with relevant keywords.

Mobile 52

Mobile Engineering User Experience Consulting 52

User Pilot

JANUARY 8, 2021

Want an NPS survey like this? Set up an NPS survey in 5 minutes with ZERO code using Userpilot! Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. This will let you know how well you are truly serving your customers.

Underperforming Technical Team 66

Underperforming Technical Team Benchmarks Onboarding SaaS 66

Scytale

APRIL 2, 2024

A Vanta Refresher Vanta often pops up as a focal point when discussing compliance platforms, and rightly so – they were one of the first compliance management platforms for SaaS businesses. Fortunately, we’ve got you covered. Here’s what you need to know if you’re considering a compliance management platform other than Vanta.

Technical Review 40

Technical Review Systems Review compliance Software Review 40