SaaStr

FEBRUARY 18, 2022

Software itself and other departments get leverage. Now, if you are self-service, you can obviously get by with a lot less. For example, Asana is about 50% self-serve, 50% sales-driven. Sales-driven SaaS startups end up with about half their headcount in sales and marketing. Sales doesn't.

Scale 341

Scale Sales Hiring Scaling Headcount 341

SaaStr

JANUARY 12, 2024

Even if this is stressful for folks, as leaders and founders, you need to pause and look at this, dial it in, build better software, and make customers happy. In the bubble, people gorged on software and entitlements. At the end of the day, software companies are valued on growth. You can’t kill a company with 112%.

Sales Hiring 254

Sales Hiring Customer Success Scale AI 254

SaaStr

NOVEMBER 8, 2023

Failure #3: Not Scaling Based On Leading Indicators There’s a big fallacy in software. You need to get to a point where you scale through digital CS and every self-service thing you can do. Self-service makes it so the people you hire will be much more of a value add. Your average sales quota is $1M.

Scale 245

Scale Sales Hiring SaaS Scaling 245

SaaStr

FEBRUARY 19, 2022

You won’t have the resources to service the Fortune 500. A few other examples: Slack started off almost 100% self-serve with no sales reps, but at $1B was 50% enterprise. Zoom similarly started off almost 100% self-serve and SMB, and then later added an enterprise team. How they buy, when they buy, why they buy.

SMB 340

SMB SaaS Enterprise Software 340

SaaStr

FEBRUARY 27, 2023

Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers. When StoryBlok got to this stage, they made the switch from a self-service to an enterprise model. Self-service.

Scale 195

Scale Sales Hiring Sales Recruiting Scaling 195

SaaStr

AUGUST 3, 2022

A huge chunk of Shopify’s post-IPO growth has been due to payments and merchant services, and even in a time period of slowing growth, that’s still true. Gross Margins declining toward 50% as payments, merchant services and more outpace the growth of SaaS subcriptions. Its gross margins from merchant services are only 42%.

Payment Methods 230

Payment Methods Merchant Services SaaS Payments Payment Solutions 230

Stax

JANUARY 3, 2024

With the constant demand for greater efficiency and convenience in the retail experience, it’s not surprising that self-checkouts have entered the mainstream. Self-checkouts also provide a range of other benefits, including reduced wait times, increased efficiency during peak hours, and more flexibility for customers to manage transactions.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Blulogix

OCTOBER 11, 2023

Streamlining Success: Five Keys to Automating Usage-Based Billing for Managed Services Providers By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. Self-service portals allow clients to: View their real-time usage data.

Payment Features 52

Payment Features Management Azure AWS 52

Blulogix

JANUARY 28, 2024

A Step-by-Step Guide to Implementing a Robust Subscription Billing Software By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. BluIQ offers robust data integration capabilities to streamline this process.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

SaaStr

APRIL 4, 2023

CIPIO Partners is a pan-European growth equity firm and early growth investor, primarily in software and software-enabled models. How CAC targets drive GTM strategies: If Your CAC Target Is Low You’ll likely focus on small-to-medium businesses and use tools like inbound sales and low-touch or no-touch self-service.

Scale 228

Scale Strategy Scaling Outbound Sales Team 228

Blulogix

JANUARY 28, 2024

By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Step 3: Data Migration and Integration Assess your existing data and identify the data sources that need to be integrated with your billing software.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

SaaStr

MARCH 8, 2023

The company’s first decade was all about enabling a self-serving product experience for the entire journey, from awareness to long-term success. Acquiring Customers Of All Different Sizes It seems unique for an enterprise software company to serve the smallest companies in the world all the way up to the largest banks in the world.

Sales Hiring 223

Sales Hiring Enterprise Headcount Scale 223

User Pilot

MAY 2, 2024

Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. Customer retention is the ability of a SaaS company to keep its existing customers subscribed to and actively using its software products over an extended period. 5-25 times.

Retention 111

Retention Metrics Strategy Scale 111

SaaStr

MAY 21, 2021

Squarespace is a personal favorite (and one we run many SaaStr sites on) because it took a category of software that was a commodity and often a free give-away and made it magical. But took a full decade for mobile to get mature enough to make construction software really work, because it had to work in the field. More on that here.

Construction 270

Construction SMB Mobile Cloud 270

Blulogix

NOVEMBER 8, 2023

The Top 10 Pain-Points for Usage-Based Subscription Billing Services and How to Fix Them By BluLogix Team In today’s business landscape, consumption-based subscriptions are all the rage, and for good reason. There are numerous pain-points that service providers often encounter.

Subscription 52

Subscription Payment Features compliance Pricing 52

ChurnZero

DECEMBER 27, 2019

Feeling a bit nostalgic , we practiced our own self-reflection to create a curation of our proudest accomplishments this year. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 . And Other Noteworthy News.

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

OCTOBER 25, 2021

“Self-service trials” — Pedro Góes, CEO InEvent. A lot of discussion on when self-service doesn’t work in these answers! “1 year contracts for enterprise software. But in traditional enterprise software, it doesn’t work as well in most cases. Jason, ed. : Jason, ed. :

Pricing 295

Pricing Scale Enterprise Onboarding 295

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 78

Payment Solutions Payments Payment Services SaaS Payments 78

Blulogix

OCTOBER 11, 2023

Register now ! Introduction In the fast-paced world of Software-as-a-Service (SaaS) , agility and scalability are essential for success. In this blog post, we’ll explore five key strategies for streamlining success in automating usage-based billing for SaaS. Automated error resolution can prevent billing delays.

Payment Features 52

Payment Features SaaS AI Search Subscription 52

Blulogix

JANUARY 21, 2024

In this blog post, we’re going to delve into why billing transparency is critical in subscription-based businesses and how BluIQ by BluLogix plays a pivotal role in enhancing customer satisfaction through this approach. However, Read More » January 29, 2024 Blog What is my Step-by-Step Process for Implementing BluIQ for Billing?

Payment Features 52

Payment Features Subscription Systems Review Operational efficiency. 52

FastSpring

MAY 14, 2024

FastSpring’s self-serve B2B document library. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. (Classic or Contextual). Did you recently install new software or update your settings?

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

SaaStr

JANUARY 3, 2022

With the rise of “Product Led Growth” as such a key concept in SaaS, it brings up an age-old question in business software: Should all pricing be transparent? Can you even have a mostly self-service motion in PLG with “Contact Me” in your pricing?

Pricing 247

Pricing Enterprise Cloud B2B 247

SaaStr

JUNE 2, 2021

Q: What are some tricks software companies use to manipulate churn metrics? This is quite common in self-service businesses. The post Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics? Churn” is a surprisingly imprecise term. If a customer churns in a week, why count them? Every quarter.

Churn 245

Churn Metrics Software Enterprise 245

Blulogix

NOVEMBER 8, 2023

Commonly associated with Software-as-a-Service (SaaS) , this model offers a predictable, recurring revenue stream for companies. In this blog, we’ll delve into the six most popular subscription-based pricing models and help you understand when and how to use them. It’s like paying a fixed rent for using software.

Subscription 52

Subscription Payment Features Pricing Technology 52

Blulogix

NOVEMBER 27, 2023

Stopping Revenue Leakage in Managed Services: A Comprehensive Guide By BluLogix Team In the ever-evolving landscape of Managed Service Providers (MSPs) , the intricate nature of usage charges often poses a significant billing challenge. BluLogix recently encountered such a scenario with one of our MSP clients.

Revenue 59

Revenue Payment Features Management Software Review 59

SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Secret 1: A Self-Serve Product is Non-Negotiable For SMBs. From the very beginning, PayFit planned to create a self-serve product. The self-serve approach goes beyond the sales cycle.

SMB 189

SMB Sales Hiring Scale B2C 189

SaaStr

AUGUST 10, 2022

These pillars helped propel Miro, a visual collaboration software company, to a valuation of $17.5 However, if you want to build a successful product, you must also create a best-in-class service experience as well. From day one, a strong support team was a priority, as well as product education and a self-service community.

Sales Hiring 207

Sales Hiring Scale Company Culture Leadership 207

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Data breaches in recent years are fuelling the demand for secure software experiences. In a nutshell, it analyzes software usage patterns. Userpilot chatbot.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Frontegg

DECEMBER 14, 2021

He likes to optimize and accelerate software development by presenting complex concepts in a simple way. His Simple Programmer blog, a place that’s already frequented by thousands of developers, is a mandatory bookmark. #2 Senior Staff Software Engineer at Google 279.1K Founder of BosType, Lead Instructor at HackerYou 267.9K

Development 130

Development Technical Advisors Web Development Web Developers 130

Blulogix

JANUARY 23, 2024

In this blog post, we’ll examine the ways in which adopting BluIQ by BluLogix for your subscription billing requirements can result in significant ROI and enduring advantages for your business. This self-service capability enhances customer satisfaction and reduces support costs.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.

Payment Services 100

Payment Services Merchant Services Customer Success Business 100

Blulogix

OCTOBER 11, 2023

5 Ways Managed Services Providers (MSPs) Add Top-Line Revenue By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. Managed Service Providers (MSPs ) are continually seeking new ways to increase their top-line revenue, and for good reason.

Revenue 52

Revenue Management Cybersecurity Healthcare 52

SaaStr

MAY 29, 2019

Stripe’s software allows its customers to make and receive payments by providing the technical, fraud prevention and banking infrastructure to operate online payment systems. Qualtrics is an online survey software maker. Today he is an avid blogger on his personal blog “Kellblog” and sits on the boards of Alation and Nuxeo.

Payment Methods 232

Payment Methods Payment Solutions Payment Services Banking 232

SaaStr

FEBRUARY 10, 2022

Awareness : In the early days, we met developers where they lived: blogs, social media, GitHub, et cetera. And now, most recently, we have also offered a frictionless way to share our product, with our cloud’s perpetual free tier service. But what steps do they take to reach escape velocity? Pro Tips for Modern Cloud Infrastructure.

Cloud 194

Cloud Venture Capital Social Media Technology 194

SaaStr

APRIL 8, 2020

In the last year we’ve been leveling up a lot of our systems at SaaStr, and as part of that, moving from a lot of self-service and simple products to more robust ones. Don’t hide your software if it is so easy to use. We can all smell good vs. bad software. Such is the way as you grow. SaaS buyers are veterans now.

Construction 330

Construction Pricing Software SaaS 330

Blulogix

JANUARY 25, 2024

In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. The landscape is changing swiftly, driven by consumers who increasingly expect personalized services and adaptable subscription options. Meeting Customer Expectations Customers today expect more than just basic billing.

Innovation 52

Innovation Subscription Payment Features Operational efficiency. 52

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Provide customers with self-service resources to assist them in real time.

Scale 98

Scale Retention User Experience Strategy 98