Blulogix

JANUARY 17, 2024

In a market saturated with subscription services, offering clear and understandable billing can be a key differentiator. Usage Analytics: BluIQ provides usage analytics that empower subscribers to track their consumption and understand their usage patterns. This self-service approach enhances transparency and customer control.

Payment Features 52

Payment Features Subscription Payment Services Payment Solutions 52

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Using product analytics to monitor user behavior and spot passives.

Scale 98

Scale Retention User Experience Strategy 98

Stax

JANUARY 3, 2024

With the constant demand for greater efficiency and convenience in the retail experience, it’s not surprising that self-checkouts have entered the mainstream. Self-checkouts also provide a range of other benefits, including reduced wait times, increased efficiency during peak hours, and more flexibility for customers to manage transactions.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. TL;DR Analytics dashboards are tools for visualizing key metrics in your business.

Social Media 98

Social Media Data SaaS Scale 98

Blulogix

JANUARY 18, 2024

In today’s blog, we’re going to dissect how BluIQ effortlessly simplifies the process of subscription renewals, aiding businesses in effectively managing, automating, and enhancing this vital part of their subscription billing operations. Customers can make adjustments, explore upgrade options, and renew subscriptions effortlessly.

Subscription 52

Subscription Payment Features Scale compliance 52

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. Answer FAQs with self-service resource centers.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Blulogix

JANUARY 8, 2024

Self-Service Options: BluIQ’s user-friendly interface empowers subscribers to manage their accounts, view billing history, and make changes independently. This self-service capability enhances their experience. BluIQ offers robust analytics capabilities.

Payments 52

Payments Payment Features Payment Services Subscription 52

User Pilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding 97

Onboarding Metrics Retention Scale 97

Blulogix

JANUARY 23, 2024

In this blog post, we’ll examine the ways in which adopting BluIQ by BluLogix for your subscription billing requirements can result in significant ROI and enduring advantages for your business. This self-service capability enhances customer satisfaction and reduces support costs.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Blulogix

JANUARY 23, 2024

In this blog post, we’ll examine the ways in which adopting BluIQ by BluLogix for your subscription billing requirements can result in significant ROI and enduring advantages for your business. This self-service capability enhances customer satisfaction and reduces support costs.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Blulogix

NOVEMBER 8, 2023

The Top 10 Pain-Points for Usage-Based Subscription Billing Services and How to Fix Them By BluLogix Team In today’s business landscape, consumption-based subscriptions are all the rage, and for good reason. There are numerous pain-points that service providers often encounter.

Subscription 52

Subscription Payment Features compliance Pricing 52

Blulogix

JANUARY 10, 2024

In this blog post, we’ll explore how BluIQ’s billing process automation capabilities can help you maximize efficiency and stay ahead of the curve. Self-Service Options: BluIQ’s user-friendly interface empowers subscribers to manage their accounts, view billing history, and make changes independently.

Payment Services 52

Payment Services Payment Features Payments Payment Solutions 52

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

Totango

NOVEMBER 27, 2023

Offer self-service functionalities through community and knowledge centers. Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools.

Trends 93

Trends Customer Success Machine Learning Artificial Intelligence 93

SaaStr

MAY 29, 2019

Claire Hughes Johnson began her career as a special assistant for operations to the MA Attorney General before going on to Google from 2004-2014 where she held a series of roles from VP of Global Online Sales to VP of Google X, Self-driving cars. Host Analytics Co-Founder/CEO. Ryan Smith Qualtrics Founder/CEO. Dave Kellogg Fmr.

Payment Methods 218

Payment Methods Payment Solutions Payment Services Banking 218

User Pilot

MAY 16, 2023

Multiple self-service customer support options let customers quickly solve their issues. You should use product analytics to keep up with the changing customer demands. Leverage predictive customer analytics and machine learning to boost customer retention. What is customer engagement? What is customer engagement?

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Blulogix

JANUARY 29, 2024

In this blog post, we aim to shine a light on these common mistakes and offer advice on how to steer clear of them. Ensure that the platform can handle increased transaction volumes, new products or services, and the addition of more subscribers without compromising performance.

Payment Solutions 52

Payment Solutions Payment Services Payments Payment Features 52

User Pilot

JULY 5, 2023

TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. Use product analytics to uncover frictions and eliminate them proactively. Offer self-service options to let customers find solutions easily and remain satisfied. What is customer satisfaction?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

Blulogix

FEBRUARY 21, 2024

This blog post outlines the essential criteria to consider when evaluating and selecting a monetization platform that aligns with your unique business needs, ensuring a smooth journey toward successful agile monetization. and third-party services is crucial for maintaining data consistency and operational efficiency.

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

Blulogix

OCTOBER 11, 2023

Maximizing Profitability: The Impact of a Best-in-Class Mediation Engine for Managed Services Providers By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. One crucial tool in achieving these goals is a best-in-class mediation engine.

Engineering 52

Engineering Management Technical Review Software Review 52

User Pilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Chatbots can use NLP to rank tickets based on priority and allocate them to the right customer service reps. They also help save customer service agents time by handling simple customer issues.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

NOVEMBER 5, 2023

Separate the customer service team from the customer success team To get started with scaling customer success in SaaS, you must first create a dedicated customer success team. This center can hold a variety of resources, including blog posts, FAQs, webinars, etc., Book a demo today to learn more! to help solve customer issues.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

MAY 22, 2023

Offer self-service support in multiple formats and an in-app resource center. You also need to further optimize it by using product analytics as users interact with your products. Providing various self-service options with an in-app resource center is a great way to cater to customers’ multiple preferences.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

MAY 20, 2024

Use product analytics to identify your power users as they make perfect advocates. Userpilot is a product growth platform with analytics , feedback, and in-app engagement capabilities. Provide self-service in-app support and empower the customer service team to go above and beyond when supporting customers.

Scale 59

Scale Strategy Social Media SaaS 59

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Blulogix

OCTOBER 11, 2023

5 Ways Managed Services Providers (MSPs) Add Top-Line Revenue By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. Managed Service Providers (MSPs ) are continually seeking new ways to increase their top-line revenue, and for good reason.

Revenue 52

Revenue Management Cybersecurity Healthcare 52

User Pilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Your feature usage analytics are a gold mine for adoption insights. Provide in-app self-service support to reduce friction. Track product analytics to measure success.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

APRIL 6, 2023

Customer success is all about building lasting relationships with your customers by helping them get the most value out of your product or service as quickly and effortlessly as possible. More specifically, AI tools and their analytical capabilities can help you extract more insights from your quantitative customer data.

AI 98

AI Customer Success ChatGPT Management 98

Subscription Flow

DECEMBER 26, 2023

Keeping that in mind, in this blog we will look towards important customer retention statistics for 2023 that will help you retain your customers the best. There’s a good chance that clients who buy a certain product or use a particular service will eventually run into issues or become confused.

Retention 52

Retention Data Analysis Customer Support Technology 52

Sales Hacker

SEPTEMBER 22, 2023

Hubspot recently released a blog on how to effectively optimize the freemium conversion rate; see link/visual below: 5 key steps in the process: 1. You can read the full HubSpot blog here , encapsulating the entire scope on how to effectively take value from the freemium model. Set the right product limitations for your free account.

Enterprise 88

Enterprise Scale Generative AI SMB 88

User Pilot

JANUARY 26, 2023

To run a successful SaaS onboarding process , first choose the right onboarding model (low-touch, white-glove , or self-service ). Collect qualitative data with product usage analytics and user feedback surveys and use it to continuously improve your onboarding flow. White-glove onboarding vs. self-service onboarding.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

JANUARY 31, 2023

TL;DR Customer activation is a term that describes the moment your users – both new and existing customers – start to experience value from your product or service. Customer activation is a term that describes the moment your users start to experience value from your product or service. Let’s dive straight into it!

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

Subscription Flow

NOVEMBER 20, 2023

Businesses are shifting from rigid, consumption-based business models to flexible ones that let users pay for the goods and services they use only as much as they use them. Therefore, reengineering the value chain and realigning teams to the new business model are necessary for this major shift.

Payments 59

Payments Payment Features Payment Services Subscription 59

User Pilot

AUGUST 6, 2023

As users engage with the product, your analytics or adoption platform like Userpilot tracks it and passes the data on to your CRM which uses it to automatically calculate the overall lead scores. First, you identify the relevant actions inside the product and assign score values to each of them. Marketing automation: in-app surveys.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Net promoter score The Net Promoter Score (NPS) is a metric that measures the likelihood of a customer recommending your product or service to others. Product usage analytics in Userpilot.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 96

Data Scale User Experience Underperforming Technical Team 96