SaaStr

AUGUST 23, 2023

Dear SaaStr: How Do You Price a SaaS Product in a New B2B Market? But someone else out there is selling a product to at least similar buyers. We did a podcast with Godard Abel, CEO of G2 the other day, and talked about their new data product. I just guessed based on what vaguely similar product sell for.

Pricing 211

Pricing B2B Scale SaaS 211

SaaStr

NOVEMBER 7, 2023

Dear SaaStr: Can great SaaS salespeople seamlessly switch between industries? A few learnings over the years: Only the very best reps can sell something more complex or harder to understand than the prior products they’ve sold. They just tend to melt when they have to sell a much more complicated product.

Sales Hiring 168

Sales Hiring Sales SaaS SMB 168

SaaStr

FEBRUARY 2, 2022

A great VP of Product can help a lot. The best CPOs and VPs of Product are often just as aware of decay as you are as founders. In SaaS, if you have an agile enough team, you can copy them. If you feel like your product is getting less competitive, it is. That doesn’t happen in SaaS. The great ones are.

Scale 223

Scale Sales Hiring B2C AI 223

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

SaaStr

JANUARY 1, 2022

Dear SaaStr: What is a Good Refund Policy for a SaaS Product? SaaS startups, especially those that sign customers to annual customers, will have customers that want to cancel those un-cancelable contracts and get a refund. Most SaaS vendors with happy customers don’t get that many material refund requests.

SaaS 238

SaaS Startup Branding Revenue 238

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience.

Technical Review 98

Technical Review Management Leadership Systems Review 98

Predictable Revenue

JUNE 10, 2021

Ajit is the author of Price To Scale and is a SaaS Product Marketing veteran who has helped firms such as Narvar, Medallia, Helpshift, and Feedzai differentiate their products, grow revenue, and win. The post How to Price your SaaS Product appeared first on Predictable Revenue.

Pricing 165

Pricing SaaS Scaling Product Marketing 165

SaaStr

OCTOBER 19, 2021

It’s the mistake of thinking anyone, any company, actually needs their product. And because they think anyone actually needs their product, they underoptimize their initial go-to-market strategies, or worse, don’t even really have a good one. My point is just this: I know your SaaS product is wonderful.

SaaS 268

SaaS B2B Branding Engineering 268

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! They lead a team that consists of developers and designers.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

User Pilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Management 98

Management SaaS Metrics Retention 98

SaaStr

MAY 19, 2020

Luckily, there is also no shortage of SaaS innovators in the digital health space, dedicated to “curing” the healthcare industry. Discover how you can harness the power of ML to streamline and accelerate your health product, in order to save time, and save lives. You can also rethink the data you already have with your product.

Artificial Intelligence 301

Artificial Intelligence Machine Learning Healthcare Technical Review 301

SaaStr

JULY 22, 2022

Dear SaaStr: Is Launching Your SaaS Product Too Early Really A Big Issue? seed round (now it would be called a pre-seed), I was worried wouldn’t have enough time to hit our Series A milestones , so I pushed the team to launch when the product looked cool but wasn’t ready. This is a tough one. While we were lucky to raise a $2.6m

SaaS 241

SaaS 241

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

SaaStr

MAY 25, 2024

The developers they hire into CS are engaging as peers with customers and people using the product. Blogs Documentation That was how they drove visibility through Google searches and how developers found them. Yes, you have to count every penny, but you also need to be really productive with the employees you have. That’s huge!

Scale 211

Scale Sales Hiring SaaS Payments Development 211

SaaStr

FEBRUARY 18, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 11 Things That Set The Best Sales Teams Apart From The Rest 7 Things to Do When You’re Struggling Bringing Product-Led and Sales-Led Growth Together with Zapier 2024 Is The Year to Think About Buying Someone.

Scale 245

Scale Trends Enterprise Startup 245

User Pilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Want to implement user segmentation to your SaaS?

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

SaaStr

MARCH 3, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Tech and Startups Have Changed. The SaaS Decacorn is Back. The Advice That Stings is The Advice You Want to Hear How to Double Your SaaS Magic Number and Increase Efficiency Small Deals at Large Customers. But Different.

Generative AI 231

Generative AI AI Startup Pricing 231

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

MARCH 9, 2022

What is product usage ? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience. What is product usage?

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

SaaStr

OCTOBER 8, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: How Is AI Impacting The SaaS Landscape with a16z GP Kristina Shen What To Do if Your TAM is Too Small for VCs Making Less, But Working Less. Is It Part of the New World of SaaS? Top Podcasts This Week: 1.

Scale 261

Scale Sales AI Startup 261

SaaStr

MAY 24, 2024

In the early days of SaaS , blogging was a popular form of content creation. However, some of Jason Lemkin’s old blog posts from 7-8 years ago still receive traffic. Insights into Jason’s Content Creation Process Jason updates his old blog posts by refreshing the content and sometimes reposting them.

Sales Hiring 195

Sales Hiring Outsourcing Services Technical Review Scale 195

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

SaaS 98

SaaS Technical Review Retention Benchmarks 98

SaaStr

DECEMBER 31, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The New Normal: 700 Employees at $200,000,000 in ARR ServiceTitan: The First Great SaaS IPO of 2024 (Potentially) at $500,000,000+ ARR Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home.

Scale 226

Scale Sales Hiring AI Customer Success 226

SaaStr

JANUARY 28, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Venture Backed or Bootstrapped? Just Raise One Round My Best Advice for 2024: Work Harder Beware The Overly Self-Promotional CMO (and CRO) Product-Led Growth Is Great. But Product-Led Retention Is Probably Even More Important.

Scale 213

Scale AI Cloud Enterprise 213

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

SaaStr

JANUARY 7, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Beginning of The End of Customer Success, SDRs, and Support Agents A Low Burn Multiple is Great. How IBM Sees AI Changing the Game for Companies of All Sizes We End the Year at All-Time Lows for SaaS Growth.

Venture Capital 240

Venture Capital Scale AI Customer Success 240

User Pilot

DECEMBER 13, 2021

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users.

SaaS 98

SaaS Onboarding Innovation Churn 98

SaaStr

JANUARY 21, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Venture Backed or Bootstrapped? 5 Interesting Learnings from SmartSheet at $1 Billion in ARR Product-Led Growth Is Great. But Product-Led Retention Is Probably Even More Important. There’s a Third Way. Just Raise One Round.

AI 209

AI Enterprise Customer Success Retention 209

SaaStr

JANUARY 14, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Look, No VC Wants to Fund a Startup With So-So Growth. The Beginning of The End of Customer Success, SDRs, and Support Agents The End of Customer Success As We Knew It Fake Multi-Product vs. Real Multi-Product Top Podcasts This Week: 1.

AI 212

AI Customer Success Startup SaaS 212

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. Product adoption occurs when customers invest in your product without looking for alternatives to achieve their goals.

Strategy 98

Strategy SaaS Onboarding Scale 98

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

JUNE 2, 2022

Q; Dear SaaStr: I Just Received a $1M investment for My 3-year old Industrial SaaS Product to Scale. The post Dear SaaStr: I Just Received a $1M investment for My 3-year old Industrial SaaS Product to Scale. What Should I Do First? You can’t. $1m 1m isn’t enough to scale anything, at least not in the U.S.,

Scale 201

Scale Sales Hiring Investment Scaling 201

SaaStr

FEBRUARY 25, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Thing Is, Maybe 10%-15% of Venture-Backed Startups Are Still Running the 2021 Playbook. SaaStr 724: CRO Confidential: Bringing Product-Led and Sales-Led Growth Together For Go-To-Market Success with Giancarlo Lionetti, CRO of Zapier.

AI 229

AI Startup Trends Customer Success 229

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64