CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

Tom Tunguz

AUGUST 16, 2020

On Wednesday, August 26th at 9 AM Pacific, Redpoint Office Hours will welcome Tyler McNally, the VP of Customer Experience at Gainsight. He provides weekly data driven analysis of SaaS companies on his blog Clouded Judgement. My partner, Jamin Ball, will be leading the discussion. This Office Hours will be a virtual event.

Cloud 304

Cloud B2B Trends Customer Success 304

SaaStr

JUNE 29, 2023

SaaS buying has changed. As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. They review the changing market, buyer trends, and tips for the road ahead. So, what’s driving these purchasing trends?

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. While these trends began to take shape in 2020, they were forced into hyperdrive this year and created a new normal for the SaaS world. . The 3 Pillars of A Cutting-Edge Customer Success Operations Model.

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

DECEMBER 12, 2021

Top Blog Posts This Week: Even With Just “Pretty Good Growth”, You Can Build a Unicorn After $10m ARR. The Last 4 “SaaS Crashes” Barely Made a Dent in the Cloud Boomtimes. Is the “Covid Boost” Over in SaaS? A Tale of Two Trends. A Tale of Two Trends. It Depends.

SMB 228

SMB Cloud Trends Enterprise 228

Payrix

MARCH 13, 2024

No matter your industry, keeping up with the latest technology and payments trends is essential for any software company looking to stay competitive and keep their customers satisfied. What are the top drivers of customer satisfaction today and conversely, where are they feeling the most pain?

Merchant Services 100

Merchant Services Payments Embedded Payments Payment Solutions 100

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

Venture Capital 206

Venture Capital Scale Technical Review Software Review 206

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? She watched the SaaS and Cloud wave ride and thought there’d be a huge pullback in markets this year. We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate.

AI 245

AI Generative AI Venture Capital SaaS 245

SaaStr

JULY 25, 2023

SaaStr Annual: SaaStr Annual is one of the largest SaaS conferences, attracting thousands of attendees, including entrepreneurs, investors, and industry experts. It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space.

ChatGPT 214

ChatGPT AWS SaaS CTO 214

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. The world has changed. Let’s dive in.

Sales Hiring 239

Sales Hiring Customer Success Scale AI 239

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 213

VP of Engineering Scale Marketing Benchmarks 213

FastSpring

DECEMBER 19, 2018

At FastSpring, we’ve been hard at work not only building the best-in-class ecommerce platform, but also staying up-to-date on all of the popular trends, news, and tips that help our readers sell more around the world. Successful Ecommerce Business Models: Which One Is Right for You? Are your customers global? Are you B2B or B2C?

B2C 63

B2C Business Model Pricing B2B 63

SaaStr

DECEMBER 12, 2022

Customer Success has gotten worse over the past few years. The best Customer Success teams are still amazing. They are the great gifts in SaaS. The quality of the average CS experience I’ve had over the past decade has deteriorated as SaaS has grown. A Huge Vendor Asked Us If We Were Even a Customer.

Customer Success 242

Customer Success Systems Review AWS Software Review 242

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Best article to read: RevOps is taking over how B2B SaaS companies look at sales. How to contribute: We love providing a platform for new, successful sales professionals. Focus areas: The LinkedIn Sales blog is the place to go for modern selling tips.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

DECEMBER 25, 2023

G2 had us back for another great deep dive on just where SaaS investing is there days, and it was a great panel: Accel Partner Arun Mathew Inspired Capital Founder & Managing Partner Alexa von Tobel Salesforce Ventures Managing Partner Paul Drews and Jason Lemkin! Are things any better in venture than twelve months ago?

B2B 208

B2B Investment Venture Capital Scale 208

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Userpilot blog post.

SaaS Payments 103

SaaS Payments Payment Services Payment Methods Payment Solutions 103

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 98

Social Media Data SaaS Scale 98

SaaStr

DECEMBER 26, 2022

Despite economic headwinds, SaaS spending continues to grow, with most companies having self-reported increasing or maintaining SaaS spending. In this session, she shares insights and trends from research conducted this year that can help software buyers and sellers make smarter decisions about software and the market. .

Software Review 187

Software Review Software Azure Cloud 187

SaaStr

FEBRUARY 1, 2023

So another quiet SaaS success story is Jamf after a quiet IPO in 2020. What if you were a SaaS company and: – Doing $500,000,000 in ARR – Highly cash-flow positive (14% revenue) – Growing 27% – #1 in your segment – Expanded into multiple products What would you be worth? But are they worth 10x ARR?

Engineering 219

Engineering Trends Enterprise Revenue 219

SaaStr

JULY 21, 2021

Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. I love having NRR be the #1 metric for Customer Success. I love having NRR be the #1 metric for Customer Success.

Customer Success 359

Customer Success Trends Retention Metrics 359

SaaStr

AUGUST 30, 2023

Keep reading to learn how this $1B+ valuation SaaS company stuck it out through a long, slow slog in the beginning and has become the largest software marketplace today. Now, there are at least 100k verified SaaS apps on G2, which is huge. How do I discover the SaaS products I need? How do I trust them?

AI Search 188

AI Search AI ChatGPT Software Review 188

SaaStr

SEPTEMBER 18, 2023

If you haven’t read it yet, head on over to Part 1 of Ask Me Anything with SaaStr founder and CEO Jason Lemkin to learn about sales in SaaS, how to create great SDRs and AEs, developing an impactful content strategy, and potential SaaS trends for the next 12-18 months. How can you stand out as an emerging vendor in SaaS?

Sales Hiring 222

Sales Hiring SaaS Banking AI 222

SaaStr

FEBRUARY 7, 2024

In today’s world, there’s a clear shift in what founders, boards, and investors are all after — scalable, low-CAC (customer-acquisition cost) growth strategies. For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. The data above shows it’s a customer acquisition cost on average of $1.05

Scale 216

Scale Sales Hiring Strategy Marketing 216

SaaStr

MAY 19, 2021

121% NRR from 10+ seat customers, 107% overall, ~85% from smallest customers. This is a super-helpful breakdown for anyone selling to customers both smaller and larger. The tiniest of customers may have only 85% NRR. Average of $2k ACV from 128,000 customers This is roughly the same as Asana (more on that here ).

Scale 360

Scale SMB Government Enterprise 360

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

MAY 30, 2022

Having high net revenue / dollar retention is the magic of SaaS. If you have 120% NRR, you double in 5 years, even with no new customers! High NRR can hide mediocre growth in new logos and customers. You need to be careful in a high NRR environment that customer count is still growing fast enough. It can mask: 1.

Retention 259

Retention Customer Success Churn Trends 259

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. But sometimes, the road less traveled is the path to success. After the company hit $1M ARR, they began to see a healthy, upward trend. You Should Have an 80%+ Gross Margin in SaaS.”

Scale 192

Scale Scaling SMB Marketing 192

SaaStr

JULY 18, 2023

Join 12,500+ of the Best in SaaS and Cloud! But what’s trending right now? David & Jason: SaaS in 2024 with Craft Ventures Founder David Sacks and Jason Lemkin David Sacks and Jason take the stage together to do a deep dive on just where SaaS is right now. So we’re getting closer!! Is it all about AI?

Scale 193

Scale AI Scaling Business Model 193

SaaStr

SEPTEMBER 21, 2021

The other day Nick Mehta CEO of Gainsight invited me to talk about the latest trends in Customer Success. From Box to Datadog, NRR is highest when your larger customers love you so much, they buy 2+ products from you. If you aren’t there yet, that’s job #1 in customer success. Aim for 140%.

Customer Success 200

Customer Success Churn Trends Startup 200

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! Book the demo! It gets even better.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 104

Scale Customer Success Scaling SaaS 104

SaaStr

JUNE 8, 2022

100k+ customers are now the engine, not self-serve SMBs. These 2,900+ customers are growing 46% year-over-year. This trend had started several years ago, but even in 2021, 63% of revenue was from 10 seat or smaller customers. They grew faster than any other SaaS company in history after $1B in ARR.

SMB 269

SMB Enterprise Engineering Scale 269

Buffer Resources

JANUARY 15, 2024

With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement, helpful, engaging B2B content is a north star B2B marketing teams must strive for. Tough question. Interview them. Learn their language. "  2.

B2B 110

B2B Technical Advisors SaaS Payments Underperforming Technical Team 110

SaaStr

DECEMBER 4, 2023

They wanted to quantify this trend of a longer sales cycle, so they commissioned a study of 500 revenue leaders in the U.S. So i f deals take longer to close, you’re spending more money and paying people longer, so your customer acquisition costs are increasing, payback takes longer to materialize, and your LTV to CAC goes down.

SaaS Payments 208

SaaS Payments Payment Services Payments Payment Features 208