SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn. The type of churn you almost can’t do anything about.

SMB 358

SMB Churn Payment Services SaaS 358

SaaStr

MAY 1, 2024

So Zoom is just that crazy outlier in SaaS. SMB Churn coming down, but still at SMB-Like Levels Zoom for years defied what we knew about SMB churn. But in the end, today, at scale, their small customers churn is at the same high rates as other “grab and go” SMB products. Yes, one year.

SMB 148

SMB Scale Banking Enterprise 148

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

JANUARY 31, 2024

99% Renewal Rate — And No “Downturn” or Macro Impacts Here ServiceNow customers often sign 3+ year customers, and it is very enterprise. So you wouldn’t expect much overnight churn. Still, seeing consistent 98%-99% logo renewal rates is very, very impressive. The Big Customers Pay $4.5

Enterprise 279

Enterprise Scaling Churn Engineering 279

SaaStr

FEBRUARY 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Sales Efficiency Will Probably Plummet Toward $10m ARR. 30+ SaaS CEOs Share The Signs Their First VP of Sales … Just Wasn’t Going to Work Out. The Silent, Lurking Churn: Activation Rates Less Than 90%.

SMB 232

SMB Scale Marketing Sales 232

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. 5 Ways to Reduce Churn by Delivering a Consistent Customer Experience. Customer Success vs. Sales.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

JANUARY 23, 2024

Dear SaaStr: Does it get easier or harder to scale SaaS as your company grows? Generally, it gets easier to grow at a “good”/modest rate at you scale, but harder to grow at an outsize rate. The best mid-market and enterprise SaaS companies grow their accounts 120%-160% as a cohort, inclusive of churn.

Scale 204

Scale Sales Recruiting Scaling Branding 204

SaaStr

JULY 1, 2022

One only has to read Twitter or any VC blog post to know that things have changed in the funding environment. Growth at any cost is no longer rewarded and startups need to pay close attention to their burn rate and runway. Now your burn is rate is way too high and your runway is dangerously short.

Scale 239

Scale Management Metrics Startup 239

SaaStr

MAY 22, 2023

Not easy, but easier and easier: There was a bump in 2016, a Flash Crash in SaaS, when budgets were slashed, but it didn’t last long enough to really impact renewal cycles. SaaS markets had fully recovered later that year. Even the 2008-2009 downturn, while truly brutal, didn’t hit SaaS as hard as the rest of the economy.

SaaS 251

SaaS Churn Sales Software 251

SaaStr

SEPTEMBER 12, 2023

A SaaS Founder’s Guide to PR Why PR works, when it doesn’t, and what to expect. Customer success teams are critical for SaaS companies as they own the customer relationship from start to finish, managing up to 75% of revenue through renewals and upsells. Competition In SaaS Leads to A Lot of Things. Or they fail.

Sales Hiring 236

Sales Hiring Technical Advisors Compensation Outsourced Development 236

SaaStr

MAY 23, 2023

I didn’t so much learn from it as confirm — confirm things I’ve seen, known, and put into practice, and seen it confirmed across many SaaS startups. SaaS Companies Are Still Paying 5%-20% Higher OTEs in “Tier 1” Cities like SF, NYC, etc. Only 14% of SaaS companies cap commissions. Makes sense to me.

Scale 272

Scale Compensation Sales SMB 272

SaaStr

APRIL 10, 2023

He’s a billionaire and the CEO of the largest vendor in all of SaaS. If you haven’t explored the difference between behavioral and attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. The logo churn rate is often similar in the short-term. Strong people.

Airlines 249

Airlines Cloud Market Research Customer Success 249

SaaStr

FEBRUARY 14, 2023

The current public market environment might look like a great SaaS crash for many people. As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business? Because of the interest rate increase by the Fed.

Metrics 217

Metrics Marketing SaaS SMB 217

SaaStr

NOVEMBER 21, 2020

At least 100% net negative churn (i.e., upsell/account growth + renewals – churn) for very small businesses. Let’s look at some of the top public SaaS companies: Shopify — very SMB: 100%. On the low end for the enterprise SaaS companies, but still basically 120%. 130%+ in the enterprise, and for top B2D products.

Retention 336

Retention SMB SaaS Enterprise 336

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. How do you diagnose and solve churn?

Scale 233

Scale Sales Hiring Scaling Revenue 233

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 95

Churn Software Review SaaS User Experience 95

SaaStr

FEBRUARY 27, 2021

Its growth is 20% Year-over-Year, an incredible growth rate at $24B ARR … and faster than anyone has ever grown in software at $20B+ ARR … but at the edge of what it takes to be a “fast-growing” SaaS company. Below 20% growth, and you’re a mature SaaS company. Europe is on fire for SaaS.

Deferred Revenue 299

Deferred Revenue Cloud Churn Scale 299

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble.

Churn 98

Churn Retention Subscription Payment Features 98

SaaStr

AUGUST 20, 2021

There are two great SaaS companies I’m working with right now. What are the differences between these 2 seemingly similar SaaS startups selling to SMBs? The higher the churn, the lower your CAC needs to be to survive. The average public SaaS company has a 25 month CAC payback. One is cash-flow positive.

Scale 280

Scale Churn Metrics Startup 280

User Pilot

OCTOBER 31, 2022

There are different methods to measure your product engagement scores, such as through NPS, CSAT, or churn surveys. What is product engagement in SaaS business? Product engagement is a critical component in creating a successful SaaS business. Different SaaS companies evaluate product engagement in different ways.

Engagement 97

Engagement Metrics Strategy Churn 97

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 97

Retention Customer Lifetime Value Churn Metrics 97

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 90

Social Media Data SaaS Scale 90

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 89

Churn Payments SaaS Payments Payment Solutions 89

User Pilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. What is the company’s growth rate?

Metrics 93

Metrics Customer Lifetime Value Benchmarks Churn 93

User Pilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? To calculate the cohort retention rate, divide the number of users active within a specific period by the total number of users in the cohort. Cohort analysis helps teams spot drop-off points in the user journey as well as churn warning signals.

Retention 89

Retention Social Media Customer Lifetime Value Acquisition 89

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success.

Churn 90

Churn Retention Onboarding Engagement 90

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. Its different stages. Product funnel.

Social Media 90

Social Media Sales Funnel Acquisition Retention 90

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly. How do you measure customer retention rate?

Retention 97

Retention Automotive SaaS Customer Lifetime Value 97

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 87

SaaS Payments Management Customer Lifetime Value SaaS 87

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? And poor renewal rates are the result of a variety of issues, ranging from poor pricing strategy to poor user experience.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth. How to increase SaaS MRR growth using SubscriptionFlow?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Churn 89

Churn SaaS Payments Payment Solutions Payments 89

User Pilot

FEBRUARY 4, 2023

Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Acquisition 96

Acquisition Retention Churn Metrics 96