User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

FEBRUARY 1, 2024

So, the question founders and marketing leaders often ask is which lever they need to activate at certain points in the lifecycle of the company to maximize marketing’s effectiveness. What type of customer understands intuitively what you’re trying to give them, and how do you make sure they get to know you exist?

Scale 198

Scale Scaling Sales Hiring Marketing 198

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. We’ve conducted an annual survey of customer success leaders for four consecutive years. One of the questions we ask is about customer success budget. of revenue. of revenue. of revenue. of revenue.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. If we want to queue up the conversation, we did a blog post on SaaStr last week, about how everyone from Salesloft, to Zendesk, to Salesforce, Workday said they’re really seeing no slow down. Jason Lemkin: Okay. Times are good.

Scale 220

Scale Scaling Sales Hiring Enterprise 220

SaaStr

AUGUST 26, 2020

The world has certainly changed, there’s no question about that. That technology, as it’s getting cheaper, more flexible, more accessible is democratizing access and doing so most profoundly in industries and functions and for constituencies that haven’t been able to leverage technology in the past.

Scale 284

Scale Investment Venture Capital Technical Review 284

ChurnZero

NOVEMBER 4, 2022

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Difficult conversations lead to deeper customer connections.

Customer Success 98

Customer Success Scale SaaS Finance 98

Kellblog

JANUARY 2, 2024

As per my custom, let’s review my 2023 predictions before presenting those for 2024. Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. Blowing up customer success to save money is myopic. 2023 Predictions Review 1. Retain is the new add.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

The Angel VC

MARCH 23, 2016

Almost exactly four years ago I published a financial plan template for SaaS startups based on a model that I had created for Zendesk a few years earlier. I received a lot of great feedback on the template and the original post remains one of the most viewed posts on this blog up to this day. Blue numbers indicate data-entry cells.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

SaaStr

JULY 10, 2021

Get best price tickets here!!! Join 10,000 fellow founders, investors and execs for 3 days of unparalleled networking and epic learnings from SaaS legends and more! Join 10,000 fellow founders, investors and execs for 3 days of unparalleled networking and epic learnings from SaaS legends and more! . And for good reason.

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255

SaaStr

MAY 27, 2020

We woke up February 2020 with a shock to the system and no idea what it would mean for our business. I just plotted a graph of the Dow Jones industrial average. If you look on the left hand side of the slide, by December 12th, we started to seek cases in Wuhan China. In January 13th, the first cases were detected outside of China.

Technical Review 195

Technical Review Payment Services Payment Methods Development Team Review 195

Kellblog

FEBRUARY 2, 2023

High-quality companies will still be financed, if on less stratospheric terms. Meta is in that situation : customers don’t care, the market doesn’t look attractive , and key employees are leaving. Complete version, see note [1] for details. A quick reminder that I do these for fun and fun alone. We can debate the semantics.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success. Are we doing it the best way we could?

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

SaaStr

JULY 1, 2021

What’s the secret to SaaS success at YCombinator? Sam : We’re going to talk today about a lot of topics, but the general theme is, what’s the difference between good and great SaaS companies? Get tickets here. TRANSCRIPT. Moderator : YCombinator, PlanGrid, Amplitude, and Gusto are crushing it.

VP of Engineering 264

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 264

Baremetrics

OCTOBER 28, 2021

If you’ve seen our recent articles on AWS migration, the updated stripe integration and the acquisition of Flightpath Finance, it will come as no surprise to you that our team is getting pretty busy! Baremetrics has hired a bunch of new teammates to make sure we’re taking care of our customer’s needs on time. Try messaging free.

AWS 94

AWS Forecasting Onboarding Finance 94

SaaStr

MARCH 31, 2022

So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Panel: Colleen Kapase, VP of WW Partner & Alliances, Snowflake. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 203

Scale Marketplace as a Service Cloud SaaS Payments 203

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. We’ll cover the basics of: Customer journey mapping. How journeys differ for B2B and B2C customers.

B2C 117

B2C B2B Acquisition Retention 117

OPEXEngine

DECEMBER 6, 2022

For centuries, “giving the customer what they want” has been a winning strategy. It is not surprising then why usage-based pricing has been a successful pricing strategy for so many firms. With some simple approaches that we can all adopt, predictable revenue forecasting is possible with usage-based pricing.

Forecasting 40

Forecasting Pricing Revenue Systems Review 40

User Pilot

OCTOBER 27, 2021

WalkMe provides better user analytics and customer support. WalkMe provides better user analytics and customer support. Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. WalkMe can also be used for SaaS user onboarding and product adoption , but it’s just not their focus.

Software Review 95

Software Review Technical Review Onboarding Systems Review 95

OPEXEngine

FEBRUARY 1, 2022

When it comes to IPOs, 2021 was an excellent year for SaaS companies. Accelerated digital transformation across industries put SaaS companies firmly on the hypergrowth path. According to Gartner , the SaaS industry has grown from $35 billion in 2015 to $145 billion in 2021. Focus on a multi-year horizon.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. How does marketing and customer success intertwine to be successful? Three of these companies went public.

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! We’d hate for that to happen to you.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

JUNE 11, 2021

SaaS businesses thrive on data. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

Software Review 52

Software Review Software Social Media SaaS 52

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. This episode is sponsored by Linode. Matt Garratt. David Schmaier.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Zach : SaaS-ish. Ari : SaaS-ish. Zach : Easy way to think of it is Venmo was one of our first customers. Enter the platform company.

Payments 147

Payments SaaS Payments Banking Underperforming Technical Team 147

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. We’re going to talk about matching price to value, and I’m going to share some lessons from my time as both an operator and an investor. Want to see more content like this? Hi, everybody.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

NOVEMBER 12, 2019

I’m excited to be here today to share a few stories from the SaaS world. So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” Want to see more content like this? All right.

Sales Recruiting 164

Sales Recruiting Scale Outsourcing Services Sales Hiring 164

ChurnZero

NOVEMBER 2, 2018

Breaking Down the Ultimate Question – NPS (Net Promoter Score). Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. You can think of it as a numerical value that indicates how loyal your customers are.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

The SaaS Garage

MARCH 12, 2020

While numerous, allegedly well financed, startups drove against the wall, a small group of companies also disappeared from the radar, apparently went into some kind of a stealth mode, but only to come back a few years later going puiblic on the German stock exchange. 11 and Neuer Markt aera. 11 and Neuer Markt aera.

Underperforming Technical Team 94

Underperforming Technical Team Payment Solutions Payment Methods Venture Capital 94

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. Dev Ittycheria : So obviously I was fortunate to have some success with my last company and then I actually saw a bit of scale. This was certainly one of them. Dev Ittycheria : Thank you.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

SaaStr

MAY 30, 2019

Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. Want to see more content like this? FULL TRANSCRIPT BELOW.

Scale 143

Scale Leadership Finance Software Review 143

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. Matt Garratt | Managing Partner @ Salesforce Ventures.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

ProfitWell

OCTOBER 17, 2019

I may not be the best data point here—far from an avid TV watcher, although not quite yet a cord cutter—but I figured it must come down to two sweet spots: content and price point. But the survey recorded the top responses as follows: Price point (37%). Customer service (9%). And The Good Place. Your top subscription news.

Content Marketing 73

Content Marketing Marketing Scale Consulting 73

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Upscope

MARCH 30, 2019

To get a feel for the major parts of a GTM strategy, I've summarised the GTM plan of a serial entrepreneur, Stefan Groschupf, taken from this great blog post. When a serial entrepreneur building yet another great company says he wished he'd known to work on his go-to-market strategy (GTM) before anything else, it stopped me in my tracks.

Sales Hiring 94

Sales Hiring Strategy Marketing Education 94

SaaStr

OCTOBER 31, 2019

We’re going to do Q&A also via Slido, and there’s a link that they’re going to flash up here that you can use if you want to submit questions, so there it is. Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. Want to see more content like this?

Cloud 100

Cloud Scale AWS Machine Learning 100

How To Buy Saas

FEBRUARY 22, 2023

As the founder of a new SaaS, you might be wondering what the best way to promote and grow your business is. SEO is a significant and influential way for SaaS businesses to market themselves, and it can lead to great results. A study shows how an SEO agency helped SaaS clients to improve their keyword rankings by 147%.

Technical Review 52

Technical Review SaaS Software Review Sales Hiring 52