SaaStr

MAY 6, 2021

You might never have considered a Chief Revenue Officer (CRO) because it’s not been a common role until very recently, and because you might not have the kind of revenue that needs its own manager. You need someone that can manage the big numbers and has hefty experience, but it’ll be an in-the-trenches job. What are the tricky things?

Sales Hiring 249

Sales Hiring Sales Recruiting Interviewing Revenue 249

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

OCTOBER 29, 2023

If you’re after the answer to the question, we’ve got you covered! We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! WTP helps SaaS companies choose optimum prices for their products to maximize profit.

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. Use in-app modals to invite users to interviews.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

Totango

JANUARY 12, 2022

Being a Customer Success Manager (CSM) can be an extremely rewarding career. At Totango, we’re always looking for great candidates to join our growing team , so we asked some of our leaders to share their top Customer Success Manager interview questions and their ideal answers. Check out their responses below! .

Interviewing 96

Interviewing Customer Success Management Scale 96

SaaStr

MARCH 20, 2024

They discuss Sam’s learnings at Founders Fund, what the 2024 playbook looks like, hiring and motivating sales teams, and a handful of audience questions. When recruiting, that first VP of Sales, Marketing, CS, and Product has to carry a bag for real. If they don’t, they never will , and they’ll never learn the product.

Sales Hiring 266

Sales Hiring Sales Recruiting Scale Headcount 266

SaaStr

MAY 27, 2022

Consistent with my experience that Free pilots only work for a subset of buyers, and where the vendor is really, really good at managing them. The related question then becomes do you raise prices on existing customers — or just new customers? 60% of you hired a real VP of Product by $4m ARR. Of course not. #24.

Sales Hiring 294

Sales Hiring Pricing Scale Interviewing 294

User Pilot

FEBRUARY 4, 2023

What’s the product design testing process? Why is it important in product management ? These are just a couple of questions we answer in this blog. TL;DR Product design testing is the final stage of the design process. TL;DR Product design testing is the final stage of the design process.

Interviewing 98

Interviewing Onboarding Engagement Development 98

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

User Pilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

Buffer Resources

APRIL 9, 2024

  Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible.   Of course, productivity tools are nothing new — but with the addition of artificial intelligence, they’ve become even more powerful. These are the ones I keep coming back to. 

AI Search 103

AI Search AI Social Media ChatGPT 103

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs. Do Your Homework for the Interview.

Customer Success 103

Customer Success Management Sales Hiring Interviewing 103

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. But worry not! Book the demo! What is overengineering?

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. Good user personas are critical to any successful product marketing campaign. They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Kellblog

OCTOBER 28, 2023

Carta , an otherwise boring company solving a mundane-if-important problem , managed to get itself in the news this past week for all the wrong reasons. Did they trick you into thinking the interview was over and slide in one more “what do you really think” question? 3] Who hurt you? ” Among other things.

Communication 96

Communication Interviewing Startup Banking 96

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

APRIL 26, 2023

For companies that already have customers, you can conduct interviews and surveys. Always keep questions open-ended. Some VoC survey questions you might ask are: What was going on in your life that caused you to start looking for a solution? Spend as much time getting to know customers as you do getting to know your product.

Scale 217

Scale Strategy Marketing Education 217

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. This provides you with objective, measurable feedback on the value customers are gaining from your product. Reach out via Email.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

Buffer Resources

JUNE 9, 2023

We managed to reply to everyone within three weeks of closing the application, but that was still a pretty long timeline as far as these things go. As a result, we have to make some pretty difficult decisions. Applying for a job can be time-consuming, and we had a detailed application process. Y/N) If yes, what did you use Buffer for?

Social Media 80

Social Media AI Interviewing Data Analysis 80

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? This is the main question we explore in the article. We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. Want to see how Userspilot can help you optimize your product funnel?

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Tom Tunguz

JUNE 6, 2017

Whether it was Philip who taught me how to write a proper Java function (10 lines or less), or Kim and Scott who are great managers, or the partners at Redpoint who invested a huge amount of time to educate me, those collections of experiences have taught me far more than I could’ve expected. What questions do you ask?

Interviewing 161

Interviewing Education Investment Development 161

User Pilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. Sound like it’s worth a read?

Management 98

Management Interviewing Data Trends 98

User Pilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? These are just a few questions that we tackle in the article. We also look at a few excellent examples of inclusive product design in SaaS. Are you ready to dive in?

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? These are the main questions we cover in this article. TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. How can you build one?

Management 98

Management Underperforming Technical Team Interviewing Scale 98

SaaStr

APRIL 6, 2022

When a founder starts a company, they don’t need a product leader. Instead, they bring in engineers, researchers, designers, and data scientists to create the product. When you eventually come in, your job as a product manager is to pull everything together. Understanding and managing expectations.

Scale 191

Scale Leadership Scaling Interviewing 191

User Pilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. Product feedback helps you determine how well your product satisfies user needs. Let’s dive right into it!

Scale 98

Scale Management Technical Review Onboarding 98

SaaStr

JUNE 24, 2022

If a salesperson has a good manager and is making good money, she’s unlikely to leave for an unknown entity where she may make less. More here: 10 Great Questions to Ask a VP Sales During an Interview. #6. No one buys SaaS products for the fun of it. Your sales team should be experts on your product.

Sales Recruiting 223

Sales Recruiting Sales Hiring Scale Customer Success 223

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . SaaStr 302: New Relic CCO Roger Scott on 7 Tips and Tricks to Having Happy Customers at Scale.

Scale 256

Scale Sales Hiring Scaling B2B 256

User Pilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. CSAT surveys measure overall customer satisfaction with the product or feature.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

Tom Tunguz

DECEMBER 17, 2018

The dynamics of retention meaningfully change the way the business ought to be managed. The presentation and the post summarize everything I know about pricing, which remains today one of the most befuddling questions for founders, and one of the most frequent questions I’m asked.

Acquisition 126

Acquisition Interviewing Cloud Pricing 126

SaaStr

OCTOBER 30, 2021

I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. Going into the interviews, I knew what I wanted out of a job– that part was simple. I highly recommend learning SQL for any first sales hire or any sales manager in your company.

Scale 270

Scale Sales Hiring Sales SMB 270

ChurnZero

JUNE 30, 2021

Hiring the wrong Customer Success Manager can have a real impact on your company’s customer base and its renewal rates. To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. Project & Time Management. Data Management.

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their overall satisfaction level with your product. The most critical features and functionalities of the product.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98