ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

SEPTEMBER 24, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: How to Do a Reference Check in 60 Seconds Building a Global SaaS Empire: 5 Bets That Paid Off with Freshworks How to Be a Much Better Sales Executive in About 60 Seconds Salesforce, Samsara, Monday and More: “Layoffs are Over.

Sales Hiring 226

Sales Hiring Scale AI Cloud 226

SaaStr

SEPTEMBER 17, 2023

SaaStr 684: A Deep Dive Into G2, The Power Of AI, Going Multi-Product, And The 2023 Ecosystem  4. LIVE from SaaStr Annual 2023 Stage A Masters: What The Top Founders Do Better to Scale Even Now with Y Combinator’s Managing Director Michael Siebel 3. appeared first on SaaStr.

Scale 207

Scale Management SMB AI 207

SaaStr

OCTOBER 16, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from HubSpot at $1.7 SaaStr 598: CEO Systems: 5 Lessons Learned from Scaling at Every Growth Phase with HashiCorp CEO Dave McJannet. ?. Billion in ARR. The Confusing and Confounding Advice on Capital Efficiency.

Venture Capital 254

Venture Capital Business Model B2B Startup 254

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? SaaStr 636: Extreme Product Design: Building Things People Actually Use with Stripe CTO David Singleton  2.

CTO 175

CTO Scale Interviewing Retention 175

SaaStr

SEPTEMBER 10, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Official Guide to SaaStr Annual 2023 Parties and Side Events!! SaaStr 684: A Deep Dive Into G2, The Power Of AI, Going Multi-Product, And The 2023 Ecosystem     3. Tons of Great New Things at 2023 SaaStr Annual!

Scale 206

Scale AI Scaling SaaS 206

SaaStr

JULY 17, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Product Has to Be Easier to Buy Than to Use. The 1 Simple Test to Know if You’ve Hired a Real VP of Product or Customer Success … Or Not. The Ultimate Guide for Hiring a Great VP of Sales. Top Videos This Week: 1.

Sales Hiring 207

Sales Hiring Enterprise Customer Success Revenue 207

SaaStr

OCTOBER 2, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why Your Cost of Sales Generally Doubles As You Scale. The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated). I Mean, It’s Crazy. How Long It Roughly Takes to Close a Deal in SaaS.

Cloud 246

Cloud Scale SMB B2B 246

SaaStr

JULY 3, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Zendesk and Anaplan: A Tale of Two Very Similar, And Very Different, $10B SaaS Acquisitions. Top Podcasts This Week: SaaStr 568: Mind the Gap: Balancing Growth and Efficiency in Tougher Times with Point Nine Managing Partner Christoph Janz.

CTO Hire 186

CTO Hire Sales Hiring CTO Scale 186

Buffer Resources

AUGUST 7, 2023

years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. While I rely less on this than I used to, it’s a helpful frame that’ll get you from idea to final product as quickly as possible. Once done, I schedule the article in Ghost, our content management system.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

SaaStr

MARCH 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: A Few VP of Sales Personas to Stay Far Away From. SaaStr 538: Product-Led Growth: Panacea or Boondoggle? SaaStr 535: From SendGrid to DigitalOcean: Hacks for Founders of High-Growth Startups with DigitalOcean CEO Yancey Spruill.

CTO 203

CTO Scale Sales Startup 203

SaaStr

MAY 17, 2024

As Product leaders, you have to build trust with CEOs and founders, align on vision and strategy, stay focused on the customer’s problem, and effectively navigate misalignment to ensure your product has the greatest chances of success right out of the gate. But how do you tactically achieve all of that? That’s a very senior role.

Scale 224

Scale Technical Review Sales Hiring Artificial Intelligence 224

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Automation not only streamlines operations but also ensures accuracy and consistency in billing and customer management.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

NOVEMBER 13, 2023

How do you scale a product organization quickly? VP of Product at Drata Brian Elmi and Director of Product Management Dana Mauger share five not-so-secret secrets of product velocity at SaaStr Annual this year. But the bottom line is customers are the ones using your products, not competitors. 1: Ship Fast.

Scale 214

Scale Scaling Sales Hiring Construction 214

SaaStr

APRIL 9, 2024

At SaaStr’s AI Day, George Kreitler, Global IBM Embeddable AI Sales Leader, talks about the paradox of AI, three equations that relate to the world productivity and AI, a little math to help guide the next decade, top use cases, and the importance of responsible AI. That leaves one variable we can leverage — productivity growth.

AI 213

AI Outsourcing Services Outsourced Development Government 213

SaaStr

FEBRUARY 5, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Dear SaaStr: Is It OK to Fly First Class to Close A Big 7 Figure Deal? SaaStr 630: Sales-led vs. Product-led? Balancing Hyper Growth with Risk: Secrets to Scaling with Brex’s COO and Alloy’s CRO 5. But Software?

Sales Recruiting 183

Sales Recruiting Sales Hiring Scale Venture Capital 183

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Scale 109

Scale Sales Compensation Customer Success 109

SaaStr

JANUARY 22, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from Docebo at $145,000,000 in ARR Fractional CROs and CMOs: The Only Times I’ve Ever Seen Them Work 90%-95% of Salespeople Won’t Make It At Your Startup. with Brex’s VP Product Marketing 5.

Scale 183

Scale Customer Success Venture Capital Sales Hiring 183

SaaStr

JANUARY 1, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 2022: A Cr*p Year for SaaS IPOs. SaaStr 618: Scaling for the Enterprise: Top 5 Lessons on the Upmarket Journey with Airtable CEO Howie Liu and Coatue Management General Partner Caryn Marooney. . But a Pretty Good Year for M&A.

VP of Engineering 175

VP of Engineering Scale Mobile Scaling 175

SaaStr

NOVEMBER 30, 2023

A great product, while necessary, isn’t sufficient to build a market leader and eventually a public company. Companies that win a market are just as good at Go-to-Market as they are at building great products. But to develop a GTM strategy, you must have Product Market Fit. Without it, you don’t have a business.

Scale 222

Scale Sales Hiring Scaling Outsourced Development 222

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

JULY 1, 2022

One only has to read Twitter or any VC blog post to know that things have changed in the funding environment. Growth at any cost is no longer rewarded and startups need to pay close attention to their burn rate and runway. Hyper-growth is great, but don’t die trying. Growth slows down, but you keep spending at the same rate.

Scale 222

Scale Management Metrics Startup 222

SaaStr

SEPTEMBER 12, 2023

Customer success teams are critical for SaaS companies as they own the customer relationship from start to finish, managing up to 75% of revenue through renewals and upsells. Hire your first customer success manager as early as you can afford to once you have some larger customers. Doing it yourself is too complicated. • I Was Wrong.

Sales Hiring 218

Sales Hiring Technical Advisors Compensation Outsourced Development 218

SaaStr

MAY 29, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Simple Ideas to Help Manage the Burn. Exit with Emery Wells, Co-Founder & CEO @ Frame.io & VP, Digital Products, Adobe. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie.

Payment Features 201

Payment Features Leadership Engineering Startup 201

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

JANUARY 12, 2024

We still want to drive retention and growth and make money. Even if you were sticky, people were cutting licenses and asking for a discount in the age of efficient growth. People weren’t adding as many seats or pre-buying at higher tiers for predicted growth. Free growth is there but not nearly as high.

Sales Hiring 237

Sales Hiring Customer Success Scale AI 237

SaaStr

MARCH 1, 2024

In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. She can be your CTO forever.

Scale 240

Scale Part-Time VPE CTO Hire Fractional VPE 240

SaaStr

OCTOBER 23, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: CB Insights: Yes, Venture is Down. SaaStr 599: Growth vs. Efficiency: How to Weatherproof Your SaaS Startup for Tougher Times with Point Nine Founder and Partner Christoph Janz. ? ?. SaaS Multiples Are Down 75% From a Year Ago.

CTO 175

CTO Scale Business Model Retention 175

SaaStr

JANUARY 5, 2024

Will LPs allocate to new venture managers? The growth is there, but theiir losses are still large and they may need to reduce them for an optimal IPO. Growth slowed for everyone in 2023 and they now need to buy growth. Growth slowed for everyone in 2023 and they now need to buy growth.

SMB 289

SMB SaaS AI Software Review 289

SaaStr

JANUARY 30, 2022

Top Blog Posts This Week: You’ll Know if That New VP is Going to Fail at the First Board Meeting. How to Figure Out Your Competitor’s Growth Plan in About 60 Seconds. What’s Changed in Product-led Growth with Calendly CMO Patrick Moran. And 3 Flags Almost Everyone Misses.

Scale 208

Scale AI Enterprise Scaling 208

SaaStr

MARCH 27, 2024

Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io

AI 204

AI Generative AI Engineering Enterprise 204

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 113

Software Review Scale Customer Success Innovation 113

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78